• Oversee day to day tasks relating to research projects involving companies such as Novartis, Medtronic, and Amgen.• Track appropriate data for research projects.• Create reports for quality assurance to increase our Merit-Based Incentive Payment System score to drive higher Medicare reimbursements.• Call patients and facilitate care as part of Care Coordination Team.• Make phone calls and perform other patient communications where necessary.

• Serve as primary resource for clinical support in the areas of device implant coverage, basic troubleshooting, programming, and patient follow-up of company products.• Educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a variety of formats and platforms.• Attend device implants in the labs and operating room of hospital accounts and performs patient follow-up to assure customer and patient success with the implanted products.• Develop relationships with hospital personnel and assist in identifying key decision makers to facilitate future sales.

● Provide high-quality customer service while greeting, checking in, and directing an average of 70 patients daily.● Collect co-pays, verify patients’ demographics, insurance, and PCP information to ensure a smooth registration process.● Schedule and coordinate patient appointments.● Review instructions for tests ordered by doctors.● Assist with pre-certifications, referrals, and peer to peer reviews.

Supported Business Development projects by assisting with valuation models, market assessments, and proformas for Financial Planning & Analysis. Assisted Senior Management in data analytics collection, identifying catchment areas for dialysis patients, selecting real estate sites for new Ambulatory Surgery Centers, and developing construction budgets and staffing models.

Committed 10 hours a month with Director of Operations at Fresenius Kidney Care, who oversees,administers and controls the day-to-day activities at local dialysis facilities in Central PA. Hands on experience regarding patient care, logistics, scheduling, staffing, center reimbursement rates and key performance indicators.