Gavin Araki Email & Phone Number

Salem, OR

Performed manual and automated testing of Core Software and managed Core QA Systems using job scheduler, custom Posix shell scripts, and manual maintenance.- Reduced QA involvement from 4 days to 1 by integrating core QA automation process with internal disaster recovery, improving test quality and efficiency.- Increased function usability and.

Converted existing clients from HP3000 (MPE) to HP9000 (HPUX), as member of migration team.- Achieved 90%-plus client satisfaction rating, migrating 7 clients from MPE to HPUX.- Increased client satisfaction by coding custom Posix and job scheduler scripts, mimicking legacy processes.- Improved customer relations by providing individual training and.

Performed manual and automated testing of Core Software and managed Core QA Systems.- Improved quality by authoring and executing manual test plans and coding automated test routines.- Ensured software release date met client commitments by completing test tasks on time.- Improved group knowledge by documenting processes and training co-workers reducing.

Provided first-level phone support to Clients regarding back office data processing issues.- Improved service by authoring training documentation and coaching new support staff.- Increased new product client satisfaction and improved customer relations by supporting early HPUX system adopters.

Worked with clients, developing electronic forms and implementing automated phone teller systems.- Increased client credit union efficiency by designing and implementing electronic forms.- Reduced form creation time 50% by creating Visual Basic program, automating part of process.- Increased client member satisfaction by installing 24-hour phone teller.

Provided software and hardware support for all computer equipment. Managed network, developed custom software, and created presentations.- Enhanced operations by installing and supporting PC / Macintosh hardware and software and submitting purchase recommendations.- Increased productivity by designing and implementing PC / Macintosh resource sharing.

Bachelor Of Science (Bs)

Education record