Information Technology Intern
Current- Provided basic IT support to staff by troubleshooting hardware and software issues, setting up workstations, and assisting with password resets and software installations. - Gained hands-on experience with Microsoft Azure, including user management, virtual machine setup, and monitoring cloud resources. - Managed user accounts, groups, and permissions within Google Admin Console, ensuring secure access and smooth operation of company email and collaboration tools. - Assisted with network setup and maintenance, including configuring routers, wireless access points, switches, firewalls and troubleshooting connectivity issues. - Created and updated technical documentation, including user guides and standard operating procedures, to streamline support processes. - Worked closely with the IT team to support ongoing projects, participated in meetings, and contributed to problem-solving efforts.