Gavin Chan Email & Phone Number

Melbourne, Vic, Au

Narre Warren, Victoria, Australia

Melbourne, Victoria, Australia

In my capacity as a dynamic leader, I successfully navigated and led a team through significant organisational change, impacting all departments across the business. This experience underscores my ability to drive strategic initiatives while fostering collaboration and alignment amidst transformative challenges. I managed day-to-day operations on a national scale, implementing strategies to enhance efficiency, reduce costs, and increase profitability. My role also involved in-depth data analysis, collaborating with cross-functional teams, and establishing standardised operating procedures (SOPs) for compliance.

Melbourne, Victoria, Australia

Role responsible for forecasting, rostering and scheduling field services across three states as well as the day-to-day management of eight direct reports.

Melbourne, Victoria, Australia

Leading a team of five direct reports, I successfully planned and executed end-to-end company projects, showcasing my strategic project management skills. Additionally, I spearheaded the implementation of a new scheduling software platform, enhancing operational efficiency. In this dynamic role, I continued to provide training and mentorship to existing team members, while also developing new training materials and driving process improvements. My collaborative approach extended to liaising with internal stakeholders, ensuring seamless operational effectiveness and efficiency.

Melbourne, Australia

Role focused on placing physiotherapists and occupational therapists into aged care facilities and ensuring treatment programs and required services are appropriately fulfilled. Training, developing and mentoring staff. Managing projects related to process improvement. Developing training materials and tools for the team.

Melbourne, Australia

In my role, I efficiently generated and distributed substantial volumes of data and tax invoices across a diverse range of products to our valued clientele. Taking charge of financial processes, I authorised and released Direct Debits to ensure timely invoice payments from clients. My responsibilities extended to effective collaboration with various departments and internal/external stakeholders, addressing requests, resolving issues, and obtaining necessary information. Additionally, I played a pivotal role in the onboarding of new team members and managed resource planning to optimise team efficiency.

Melbourne Area, Australia

I served as a reliable point of contact for customers, addressing personal banking inquiries and ensuring exceptional service. Proactively resolving concerns, I educated customers and provided effective solutions to enhance their banking experience. When faced with complex customer issues, I identified and escalated them to the relevant departments, showcasing my problem-solving skills. My responsibilities extended to performing data entry tasks and managing sensitive customer information with utmost confidentiality. Additionally, I actively contributed to the training and coaching of new team members, fostering a collaborative and knowledgeable team environment.

Melbourne Area, Australia

Role responsible for making outbound sales calls to households in Victoria and New South Wales on behalf of EnergyAustralia promoting their electricity and gas product offerings, and acquiring new business for them.

Graduate Certificate, Project Management

This course provided a comprehensive overview of project management, encompassing its history, definitions, attributes, and objectives. I.

Fundamentals Of The National Disability Insurance Scheme

The objective of this course is to gain expertise in supporting National Disability Insurance Scheme (NDIS) participants to achieve their.

Bachelor Of Business, Human Resource Management

Victorian Certificate Of Education