Gavin Choong Email & Phone Number

Petaling Jaya, My

Federal Territory Of Kuala Lumpur, Malaysia

Malaysia

Elevating your business — one restaurant at a time● Targeted Customer Engagement● Customer Data Enrollment Processing● Re-engagement rewards framework● Customer Retention strategy● Account Management● Digitalization & Optimization● Business Development & Acquisition

Malaysia

• Manage a portfolio of brands under Shopee Mall's Groceries & Pets short & mid tail achieve their business objectives. • Portfolio includes brands such as Heineken, OldTown White Coffee, JDE Coffee, Lays, Quaker, Pernod Ricard, MYDIN, Moet Hennessy, Village Grocer, Royal Canin and Whiskas Pedigree.• Exceeded 2x of brand's previously highest monthly GMV contribution during EOYS for 4 consecutive months for 3 MNC brands. • Planning & execution for MYDIN's Super Brand Day, OHMYDIN Anniversary, Year-End 2022, Raya 2023, along with planning & executing their first ever Live Stream engagement on the platform.

• My primary role involves managing clients' bank accounts, which includes overseeing portfolios and providing tailored recommendations that align with clients' financial goals and needs in terms of savings, investments, and wealth growth.• Major responsibilities involve managing accounts, overseeing transactions, and addressing customer inquiries on all banking-related matters.• To ensure that clients receive best suited services and products by performing "KYC analysis" to better understand their financial situations and goals, and recommend suitable instruments accordingly.• Managing of ongoing service requests, such as housing loans, online banking services, and portfolio reviews, to ensure seamless banking experience.• Offer clients current market updates to ensure that they have a better understanding of the latest market conditions, including the impact of interest rates on portfolio health.• Product specialisation primarily on Bancassurance and Unit Trust investments, as tool for wealth growth and preservation.

Kuala Lumpur, Malaysia

Kuala Lumpur

Malaysia

• Manage and grow a portfolio of high-value accounts across (NSW, VIC, TAS, SA)• Drive customer satisfaction by anticipating needs and delivering tailored content solutions• Collaborate with internal teams to enhance product offerings and optimize client engagement• Identify upselling and cross-selling opportunities to maximize account potential

Janesville/Beloit, Wisconsin Area

• Primary liaison between Kerry co-manufacturer and Happy Family Puffs, my role involves overseeing all daily operations related to scheduling, purchasing, and coordinating between bulk and packaging vendors.• Conduct daily and weekly conference calls with eight external vendors to ensure smooth production updates across the end-to-end supply chain.• Liaise with plant managers across Sweet and Cereal plants to generate monthly inventory reports for Kerry executives. These reports help to identify root causes of inventory swings across actual, aged, and expired levels.• To improve key supply chain metrics, including prompting plant confirmation, workflows, cycle times, and system flows by generating weekly open orders reports across all plants. These reports provide valuable insights into the supply chain performance and help to identify areas for improvement.

São Paulo Area, Brazil

• Constructed social media platforms such as Facebook, Instagram & customized Website to promote NGO operations.• Developed online presence for São Mateus (Non-Government Organization) by attracting high number of followers through respective social media channels.• Raised USD$800 through various fundraising campaigns which contributed to newly installed water filters in the NGO.• Published & shared original content daily to extend awareness and encourage community engagement.

Indiana University Bloomington Sports & Recreational Center (Srsc)

• Ensure general safety and security of facility, furnishings, and equipment with maintenance management. • Relay all pertinent information/issues/needs/ideas to management staff members as appropriate.• Held training (shadow shift) sessions for on-boarding new employees.

Indiana University Bloomington

• Organized the 2014 Midwest Games that included 20 events that ranged from 12 sports, 4 console games and 4 team-building games at Indiana University, which included a participation of over 900 students with purpose to strengthen bonds between Malaysian students in the U.S.• Raised $500 through an International Game Night event that contributed to the association’s welfare for future events.• Plan and execute events that happen throughout the year along with allocating the proper funds required to do so.

Kuala Lumpur, Malaysia

• Monitored Foreign Exchange (FX) market whilst carrying out fundamental analysis through the Bloomberg terminal.• Conducted research and documented the trading volume of various stocks from the KLSE stock market using an excel spreadsheet before sending it out to dealers for consultation purposes.• Presented a written report along with research findings regarding the Overnight Policy Rate (OPR) hike that occurred in the country to two foreign investors.• Collected and analyzed data on Cambodia’s population demographics, preferences and assisted in identifying potential markets and market demand along with conducting due diligence on Cambodian security and retail markets.• Provided reports in various formats including written and graphical presentations that communicated effectively to foreign investors regarding the Goods & Services Taxation dated to be implemented on April 1st, 2015.

Perak, Malaysia

• Orchestrated all logistical and support work to achieve an effective course for participants.• Performed safety checks to ensure every element of the course satisfied a specific standard of adequate safety.• Collaborated with Program Director and Course Director to ensure that the instructors and through them, the participants, were provided with the necessary resources to be successful throughout the entire course.• Generated lean management SOPs to improve monitoring of logistic operations which cut the procedure’s time by half.

Bachelor Of Arts (Ba), Economics

American Degree Transfer Program