Gavin P. Dillon, Mba Email & Phone Number

Kirkland, Wa, Us

Westerville, Ohio, Us

The Chief Operating Officer is a critical leadership role responsible for overseeing the daily operations of The Gould Group and its related family of companies. The COO leads, mentors, and drives operational teams to achieve excellence, optimize processes, and ensure seamless execution of projects and related business activities. This leader works closely with the CEO and other executive team members to align operational strategies with the company’s overall vision, mission and goals.

Westerville, Ohio, Us

The Gould Group deploys innovative strategies for financially sustainable energy projects as fiduciaries to real estate portfolio owners and operators. Gould Group evaluates the needs of each asset, formulates a detailed plan, and executes on time. We work anywhere in the US and have a strong track record of turning wasted energy into positive financial performance. As a "Trusted Advisor", the Gould Group is emphatic about delivering on three certainties: Budget Certainty, Quality Certainty, and Execution Certainty.

Denver, Co, Us

Served as strategic operations advisor to the executive team at Redaptive, Inc., a late-stage start-up focused on making it easier for large enterprises to achieve their sustainability goals by identifying and implementing energy improvements for their buildings. Redaptive currently helps companies design, deploy, and manage energy-as-a-service solutions that include: Data metering for measuring and verifying energy use and savings; Lighting fixture upgrades; HVAC replacement, site-level Solar installations; and EV Charging solutions. Focused on investment opportunities to accelerate the company’s capability to execute with excellence at scale for its growing customer base. Focus to date:Speed to Revenue. Identified six critical process improvement opportunities to target a 50% improvement in on-time delivery of revenue commitments. Led design, build, and launch of new project implementation management system in Tableau within 60 days.Operations Structure. Led the company through redesign of core operating functions and capabilities to reduce disparate functional execution complexity by 66%. Impacted operating functions include: Proposal Delivery, Project Development, Supply Chain, Customer Service, and Customer Success. Strategic Sourcing. Developed a framework for evaluating strategic sourcing needs across portfolio of Energy Conservation Measures identifying 8 areas of opportunity: Building Audits; Technical Engineering; Pre-Construction Costing; Procurement; Supply Chain; Installation; Project Management; and Operations & Maintenance.Customer Care and Success. Redefined mission and objectives for fragmented teams focused on customer care, service assurance, and success activities. Identified 50% inefficiency in success work activities. Recommended resource consolidation across 5 functions and 8 teams to deliver a more efficient and seamless customer experience.

Bellevue, Wa, Us

Led 700 FTEs in a multi-functional support organization enabling 3K+ direct business to business sellers to deliver millions of new customer additions, billions in sales revenue, and billions in EBITDA contribution annually. Managed $200M budget covering training and development, sales enablement, operational go-to-market, order processing and fulfillment, compliance and controls, solution implementation, and customer success for core wireless, fixed internet, IoT, UCC, and VAS solutions. Covered all types of business sales: Inside, On-line, and SMB, Enterprise, Strategic, Federal, State and Local government, and Education segments.On-boarded over 2 million new business customer connections across over 5k customer projects at world-class 75+ NPS scores.Developed standards, set targets, automated processes, and measured execution, improving processing and fulfillment of 200K annual customer orders (achieved 85% full automation rate).On-boarded and trained over 1.4k direct sales new hires, decreasing ramp to full productivity to 7 weeks.On a quarterly basis designed, built, and launched hundreds of promotional offers, new products and services, unique seller / customer experiences to sustain double digit revenue growth for 5 straight years.Analyzed, planned, and transitioned 80k+ legacy Sprint business customers, with 2.7M connections, to new 5G devices and network infrastructure with minimal business disruption to retain nearly half a billion dollars in annual revenue.

Bellevue, Wa, Us

Led 2-year integration planning effort to merge T-Mobile and Sprint B2B strategic business units, accountable for ensuring billions in year 1 revenue. Assembled and directed a 200+ person cross-functional, cross-company team to design and execute an accelerated transition to integrated seller productivity a mere 30 days after deal close. The planning effort and transition execution entailed: 30 B2B workstreams; 350+ milestones; 9 major capital IT projects with thousands of test cases; over 6 million Salesforce.com records migrated; nearly 9 thousand logins created across nine frontline tools; over 1 thousand new sales territories created; over 2 thousand employees trained over the course of nearly 23 thousand hours.

Bellevue, Wa, Us

Designed, built, and led a new B2B operations support function that set vision, strategy, and executed tactics to deliver frontline sales and on-boarding support for all small, medium, and enterprise business customers. Led team of 125 FTEs that supported over 1K direct sellers and 15%+ revenue growth each year. Oversaw management of: learning and development programs; customer experience design; requirements definition and delivery for all B2B offers, promotions, device launches, operating policies and procedures; systems design and support; order processing and management across multiple technology platforms, sales segments, and channels; management of all frontline selling tools including prospecting, opportunity management, and CRM; compliance and controls processes including public sector contract administration; customer-facing solution implementation design and deployment activities; and frontline day-to-day issue triage and on-going selling support.

Bellevue, Wa, Us

Stabilized newly launched, highly volatile, T-Mobile Tuesday customer engagement and loyalty program as General Manager. Led rapid development of sustainable business model and operating processes. Built team responsible for managing: weekly Marketing Calendar; Social engagement; Partnership deals; Product design and experience; Systems and Operations support. Scaled customer engagement program to 20M+ redemptions in 5 months.

Bellevue, Wa, Us

Developed, built, and managed a portfolio of new wireless products and services operated under separate, co-branded, or private labels. Drove incremental customer growth, managed a base of over 1.5 million customers, and generated over a billion dollars in EBITDA margin contribution for TMUS as part of a 5-year Multi-Segment Marketing strategy. Owned full marketing functional responsibilities and led dedicated teams of marketing professionals who developed and executed discrete marketing strategies and plans for each brand including: Walmart Family Mobile, GoSmart Mobile, Brightspot (Target's private label prepaid offering), and Univision Mobile. Accountable to both TMUS and co-brand partners for: all marketing and promotion above the line and in stores; content sales to customers; customer activation. Partnered with Operations teams to: deliver customer service through live reps, IVRs and online; source and procure devices; manage the supply chain, and negotiate and execute compensation and/or revenue or margin sharing agreements with 3rd-party partners.

Bellevue, Wa, Us

Led the annual planning and prioritization process for all functions within T-Mobile USA. Managed prioritization, governance and execution of the company's enterprise plan.

Bellevue, Wa, Us

Spearheaded strategy and planning for 1,400 corporate stores, resulting in 8M new customer adds. Facilitated senior leadership strategic planning, development, and execution initiatives designed to deliver on company customer, revenue, and profit commitments. Leveraged planning, management, and analytical skills to drive leaders throughout the business to construct critical business initiatives, develop plans to deliver these initiatives, and support execution of critical Retail initiatives, particularly where they cross multiple functional areas.

Bellevue, Wa, Us

Led internal consulting teams reporting to the CEO that delivered in-depth analysis and strategic thinking across all functional areas within the company and including all business opportunities and risks impacting the industry. Designed, implemented, and managed an enterprise-wide product and service market test capability in order to evaluate high risk, high reward value propositions in the marketplace.

Bellevue, Wa, Us

Design, implement, and manage an enterprise-wide product and service market test capability in order to evaluate high risk, high reward value propositions in the marketplace.

Bellevue, Wa, Us

Led the team responsible for oversight of all aspects of Prepaid and SmartAccess businesses which delivered service to 2 million prepaid customers and 1.3 million SmartAccess customers who generated revenue in excess of $720 million and $930 million, respectively.

Bellevue, Wa, Us

Directed all aspects of Prepaid product management and operations in service of 1.6 million customers generating revenue in excess of $600 million per year. Matrix responsibilities included: financial analysis; systems development; refill card pricing, distribution, and control; retention and product marketing; sales operations; handset pricing; rates strategy; and customer care.

Led consulting engagements that began with operational due diligence and synergy evaluation in order to personally advise company officers on establishing and managing integration priorities, communicating to stakeholders, selecting key managers, and gaining buy-in to company goals.

Paris, France, Fr

Masters Of Management, Marketing; Health Services Management

B.A., Pyschology; Business