Gavin Docherty Email & Phone Number

• Engaging in assignments with UK Government and MOD clients to understand their business objectives and requirements, diagnose problems within the company, and develop compelling, data-driven recommendations and.
• Engaged to rescue a ‘project in exception’ and realign the delivery plan for MOD logistics management.
• Provided independent assessment and implementation options for a Department of Transport policy change to remove free under 18-year-old concessionary travel across the City of London.
• Providing business change services and support to clients focused on Net Zero Carbon / Sustainability initiatives.

As an IT/Change Programme Manager, I build strong relationships with client company leaders to become a trusted advisor to company business and IT leadership teams, providing strategic change and communication support with the goal of helping the organisation achieve its objectives and meet their complex business needs, organisation-wide impacts, and.

• I established and coordinated all activities and operations of a new Corporate Planning and Business Transformation Department to prepare the organisation for the anticipated budget reductions from the Government.
• Initiated and led the project to identify excessive expenditure areas within the marketing’s sales promotion activities that resulted in £405k of potential savings out of a £900k sales promotion yearly budget and a new.
• Managed a project to streamline an inefficient internal marketing business process which was realised by mapping existing and future state business processes and launching an IT solution to facilitate standardised.
• Rescued a failing project to deliver EPOS software across 87 stores by building an effective project team, establishing steering group with all functional areas, defining processes, and overseeing system configuration.

• In the role of Head of IT/Business Change, I acted as a subject matter expert in IT governance and business transformation as well as a key driver for business change projects in the post-merger organisation. I.
• Led the implementation of ERP business systems and business process architecture based around Microsoft Business systems to support the evolving organisation:o Integrated Finance, HR/Payroll, Management Information.
• Introduced internal data centre hosting and service desk facilities with a technical support team of 25 staff that enabled an increase in IT service efficiency and customer satisfaction from <50% to 84% while capturing.
• Led the design and deployment of a new corporate intranet SharePoint following the merger of 15 organisations that enhanced collaboration between offices, created corporate data repository, and automated HR processes

• I served as a Consultant and Programme Manager for public and financial services clients helping them identify and innovate the elements that work best in their environment and the areas for improvement. I utilised.
• Provided PMO service for BskyB PLC to secure Capability Maturity Model (CMM) Level 2 Accreditation and facilitated the acquisition of 7m digital service customers due to enhanced business development strategy
• Served as a Programme Manager at Bright Grey handling the implementation of infrastructure disaster recovery to ensure business continuity as well as contributed to improving service delivery
• Supported Alba Life as a Programme/Project Manager in the development of 3 trier architectural solution to protect legacy mainframe system and introduce a new call centre; as a result of this initiative the first call.

Masters Degree; Mba, Business Administration

Education record