Gavin Dougherty Email & Phone Number

Tamil Nadu, India

• Roles and Responsibilities:
• Responsible for the collection department queries and resolving the issue on time.
• Handling inbound and outbound calls in printing department and in Commodities.
• Responsible for managing the escalated calls in absence of the manager.
• Maintaining the statistical report of the insurance type handled on daily bases and sending the report to the manager on time.
• Handling instant chats and emails from the customer about the insurance and policies.

• Roles and Responsibilities:
• Worked in Sales and insurance department to collect the money from the insured.
• Following up with the customers to sell/collect the money to pay claims that are submitted by those who have purchased insurance.
• Explaining the policies of the insurance and the claim type to the customers.
• Providing timely assistance for the customers and maintaining the SLA.
• Providing training for the new team mates and also update the new policies for the team.

• Roles and Responsibilities:
• Background screening of employees through HR, Payroll and Administration Department
• Receive inbound calls and also work on faxes
• Verify and Confirm personal information of Employees/ Students
• Researching for Company/School phone and fax numbers through search engines.
• Provide personalized customer service of the highest level

Chennai Area, India

• Roles and Responsibilities:
• Handled inbound and outbound calls for the bill plans.
• Understanding the customer need and providing the plans accordingly.
• Process dispatch documents relevant to connection.
• Handling the queue in the absence of team lead.
• Taking training session for the new employees.

Dubai

• Roles and Responsibilities:
• Performed emergency and routine repairs and maintenance on bridges throughout the state. This involves welding, mechanical repair, lubrication, sandblasting, and painting damaged bridge elements.
• Studied sketches, diagrams, or parts to be repaired or fabricated and determines operations to be performed and materials required.
• Layered out, positions, aligns, or otherwise set pieces in place preparatory to welding, and measures dimensions for conformance to specifications.
• Cleant and degreased parts to be welded using wire brushes, grinders, or solvents.
• Set up, adjust, and operate such welding equipment as electric arc welders, gas shielded arc welders, and gas welders; selects proper electrodes, gas orifices, filter rods, and/or torch tips based on type of material.

Advanced Welding Certificate, Shielded Metal Arc Welding 1G, 2G, 3G, 4G (Smaw)

Welder Certificate, Industrial Technical Training In Trade Of Welding

High School