Gavin Sharp Email & Phone Number

United Kingdom

Aylesbury, England, United Kingdom

National

Developed Covid contingency product and managed the project through to completion creating 25% of additional sales.Monitored customer buying trends, and market conditions to adjust strategies and achieve sales goals.Improved sales processes to streamline customer journeys, including building a customer referral scheme for the business.Held weekly meetings.

London, United Kingdom

Onboarded new employees, including training, mentoring, and new hire documentation.Applied customer feedback to develop process improvements and support long-term business needs.Maximised performance by monitoring daily activities and coaching team members.Reviewed performance data to monitor and measure productivity, goal progress and activity.

Cambridge, United Kingdom

Assessed staff performance and developed improvement plans.Maintained and audited bank records and client information to prevent mishandling of data and potential breaches.Observed, coached and developed staff in support of reaching performance and career objectives.Interviewed and hired talented individuals with top-level strengths, improving.

Home Counties

• Supervise 9 Branch Managers Responsible for 76 employees.
• Tasked with building a network of introducers, key influencers and leaders to enhance personal and brand reputation.
• Setting and managing regional and local business plans to maximise resource increase service delivery and achieve success across a balanced scorecard.
• Direct line management of 9 senior leaders completing monthly KPI reviews and observations to drive performance.
• Key role in delivering a new best practice model across the entire business influencing 800+ branches on how they manage their people and what good looks like.
• Undertaking complex change initiatives such as reducing cost by 15% across the region by managing multi aspects of the P&L to deliver business goal while maintaining morale and engagement.

Hemel Hempstead, Cheshunt And Southgate

• Supervise all branch staff.
• HR duties as above.
• Localised Business planning and change management
• Provide World class Customer Service in person and through team.
• Manage rota’s and resourcing.
• All day to day operations of a business: opening and closing, reviewing audits and health and safety, balancing branch monies and target areas, maintaining staff morale and conducting coaching and training.

Dustable And St Albans

• Supervise customer facing staff
• Carry out audits and risk assessments
• Handle all customer complaints
• Manage rota’s and resourcing
• Serve customers in cashier and Reception roles.
• Deputise for Branch manager and conduct their duties when needed.

Stevenage And Biggleswade

• Serve customers in cashier and reception roles.
• Complete Sales of products to achieve targets.
• Manage cash float of self and the branch.
• Written and face to face interactions with customers.