I have over 25 years experience working in the distribution teams of market leading investment management companies in the UK. I am currently part of the UK distribution management team, providing strategic leadership and oversight of Franklin Templeton's professional and retail client servicing to shape client experience. Our team amplifies the voice of the client within the firm working closely with country heads, regional distribution teams and business partners to increase efficiency and facilitate improvement in our service delivery through enhancement of processes across the client journey.I lead our Customer Duty implementation work and I am a voting member of our European Product Governance Committee.Key areas of expertise include, UK and European fund distribution strategy, project and change management, fund pricing, fund governance, ACD/Board reporting and engagement, client relationship management, process improvement, operational risk management, fund regulation, client experience.------Franklin Resources, Inc. (www.franklinresources.com) is a global investment management organization operating as Franklin Templeton (“FT”). The products, services, information and materials referenced in this site may not be available to residents in certain jurisdictions. Consult with your investment adviser or contact your local Franklin Templeton office for more information. This site and the information contained herein is not intended to constitute an offer to sell or an invitation or solicitation of an offer to buy any product or service by FT. Nothing in this website should be construed as investment, tax, legal or other advice. All investments involve risks, including potential loss of principal.LinkedIn is owned by a third party unaffiliated with us. LinkedIn and FT are independent controllers of your personal data when you visit a FanPage or LinkedIn Page promoted by FT. Your personal data is collected in connection with your interaction or visit of this page and/or its content. FT reserves the right, to the extent permitted under applicable law, to retain and monitor all electronic communications, including your responses to any posts. Your personal data may be subject to our EU specific Privacy & Cookies Notice which you can read here (http://www.franklintempletonglobal.com/privacy),regardless of where the data originates. FT will not accept purchase or sale orders via LinkedIn or its messaging systems. FT is not responsible for, nor has it verified the accuracy of, content posted by third-parties.