Gavin Heafield Email & Phone Number

Northamptonshire, England, United Kingdom

Reporting to the Head of IT Operations, manage the day to day activities within the SRE team, provide service stability of technologies supported by the team and provide support for service generally in collaboration with other teams and colleagues.Responsible for day to day support of the enterprise tools in use within iPSL such as Remedy/Helix, Control-M, MFT, Connect:Direct, SharePoint, PowerApps, SCOM and driving continuous service improvement through task automation.Assist the larger Application Support team as well as, scheduling and maintenance of a variety of business application, largely based on Microsoft technologies used in iPSL cheque clearing external access and archiving solutions. Ensure adequate live support of those applications out of business hours. Project delivery of business solutions, working with the Windows Application Deployment & IT Build teams ensuring the smooth transition of iPSL Applications from a project warranty phase into a business as usual status.

Northampton, England, United Kingdom

The 4th Line Application Support and Development Team, deliver quick fix and testing of solutions outside of main development function. Providing full code fix's, automation of manual tasks and scripting solutions to assist all business areas and technical process's.Team lead to provide management of team and support to senior management.Working to deliver code and automation solutions along with any new project requirements.

Northampton, England, United Kingdom

Provide cover for team manager when not available.Responsible for the support, scheduling and maintenance of a variety of business applications, largely based on Microsoft technologies, used in IPSL cheque clearing, external access and archiving solutions.

Northampton

Responsible for the support, scheduling and maintenance of a variety of business applications, largely based on Microsoft technologies, used in IPSL cheque clearing, external access and archiving solutions. Working along side the Windows Application Deployment & IT Build teams ensuring the smooth transition of IPSL Applications from a project warranty phase into a business as usual status.Key Responsibilities include: Support applications and software to achieve agreed Incident resolution targets. Carry out root cause analysis of problems to agreed Problem RCA targets. Deliver application changes into the test, Live and DR environments where required. Troubleshooting and recovery of .NET based thick and thin clients accessing Microsoft SQL Server databases. Subject matter expert, provides advice and guidance on the correct application of technologies Execution and maintenance of application schedules in BAU environments based primarily around MS-DOS batch scripting and some VB Scripting. Providing second line support of third party software used in iPSL. Communicating and working with other IT teams. Provide 24/7 out of hours support as part of a team on a rota basis. Supporting business change. Providing support for disaster recovery tests. Maintenance and creation of support documentation.

Reading, United Kingdom

Principal Product Specialist.• Delivering Technical Support for a wide range of Open Text ECM products to a global customer base of over 100K, covering some 15 Million plus users.• Supported products including LiveLink , IXOS, IDM, and Gauss VIP.• Support provided via Remote Session, Telephone, Email, and Customer Portal.• Covering Sever/Desktop multi instance installations, on both actual and virtualized Hardware/Software. Larger customers averaging over 10,000 user base.• Microsoft Server/Client and Application knowledge core to solution support and issue resolution delivery.• Build and maintain virtual test and replication environments.• Creation and update of knowledge based articles for internal and external use.• Issue reproduction and write up allowing development enhancement and improvements to be created.• Solution testing and delivery.• Performance analysis.• Call Logging and Ticket distribution.• 24/7

Milton Keynes, United Kingdom

• Europe wide Pre-Sales Demonstrations, Implementation, Training and Support of Document Management Solutions for IBM iSeries and Windows platforms.• Implementing and maintaining production scanning solutions (primarily Kofax Capture).• Customer upgrades and enhancement work.• In house Desktop, Server Maintenance and Support.

Northampton, United Kingdom

• Designed, Evaluated, Acquired and Delivered Telecoms and Networking solution.• Implemented, centralized Email, File Share and Sales/Marketing solutions.• Server and Desktop Support for both Hardware and Software.

A-Level Maths, Physics And Chemistry

Activities and Societies: Woodwork, Metalwork, Rugby, Basket Ball, Hiking

Hnd Electrical/Electronic Engineering

Activities and Societies: Bat Pole, Canoeing