Gavin Hebert Email & Phone Number

Pasadena, Ca, Us

Austin, Texas, Us

• Collaborated with 20+ advisors to consistently meet daily delivery goals and exceed team metrics, ensuring timely and efficient car deliveries. • Optimized the customer delivery experience by conducting detailed new car orientations for each customer, resulting in a notable 10% increase of the CSAT score for the quarter. • Conducted customer-facing operations by proficiently organizing DMV documents and facilitating final payment collection from customers. • Effectively de-escalated situations involving disgruntled customers, fostering positive resolutions and serving as a reliable resource for any delivery concerns.

Minneapolis, Mn, Us

• Completed over 10 online order batches of 30-40 items per day by selecting items from various store locations for shipment or in-store pickup by customers. • Supported and collaborated with 20+ Fulfillment and General Merchandise associates by working together to successfully meet productivity metrics and store goals. • Operated Point-of-Sale (POS) system successfully, while ensuring accuracy of transactions as well as a consistent and positive customer experience.

San Jose, Ca, Us

• Assisted the marketing and fan experience department with a team of 10 interns by promoting materials from SJSU Athletics during spring season home games. • Provided excellent customer service by patiently listening and responding to the needs and concerns of 500+ fans in attendance. • Enhanced fan experience by selecting individuals wanting to participate in on court activities, handing out giveaways, and creating an exciting atmosphere.• Operated video board software during basketball, baseball, and softball home games to display promotional graphics and videos of the team.

San Jose, California, Us

• Collaborated with project manager and a team of 5 consultants in creating weekly deliverables for client of a local small business. • Crafted marketing strategies, conducted target market research, as well as a brand and website analysis to improve reach to current and potential consumers.• Translated complex findings into presentations, design mock-ups, and visualized data for client to comprehend the information better.• Achieved Consultant of the Semester and presented final deliverable to client.

San Jose, California, Us

• Assisted in planning and organizing all social, fundraising, and community service events for the Marketing Association. • Led a social event in a team of 5 by arranging materials and coordinating with each member to effectively organize a community event at Christmas in the Park.• Achieved an Award for Member of the Semester.

San Jose, California, Us

• Collaborated with 4 committee members and improved my professional communication skills by networking with industry professionals. • Assisted club directors and the Synergy team in organizing club workshops and coordinating information to the professional speakers.• Interacted with 5 business professionals and recruited them to club workshops.• Increased club attendance to workshops and events through social media reposts to engage MA members and current students of SJSU.

Santa Clara, California, Us

• Collaborated with various internal departments during home games including Marketing and Fan Engagement to assist in the operation of game days and events.• Interacted with 200+ fans every home game while providing excellent customer service and insight to several fan memberships and programs. • Enhanced fan experience for people of all demographics through an inclusive approach and responded to any customer inquiries. • Assisted in the operation of the Gold Mine fan section, hosting watch parties, and setting up game day activations.

Knoxville, Tennessee, Us

• Operated Point-of-Sale (POS) system successfully, while ensuring accuracy of transactions for movie theater with revenue over $1 Million every year. • Provided excellent customer service by listening and responding to the needs and concerns of 100+ customers daily in a polite and professional manner.• Introduced Regal Unlimited subscription program to customers and successfully registered 200+ new members during transactions.

Shingle Springs, California, Us

• Interacted with customers, responding to any questions while providing friendly customer service.• Handled transactions, returns, and completing transfers of store merchandise. • Promoted seasonal sales in an approachable manner while welcoming in customers.

Bachelor Of Science - Bs, Business Administration, Marketing

Education record