Gavin Jarman Email & Phone Number

Auckland, New Zealand

• Varied experience with managing suppliers (builders, Loss adjusters, home glass, restoration, carpet, contents)
• Strong ability to build and manage relationships, deriving the best from people, departments, partners, and suppliers.
• Auditing and review of current processes to understand areas of leakage and assess solutions with a view to implementing process changes, that will see an improvement in customer service, staff and supplier engagement.
• Developed reporting to support analysis of supplier performance, along with comparative perspectives between suppliers for categories or product groups, to enlighten suppliers of their comparative performance.
• Identifying category improvements, strategically plan the implementation of process changes, and if necessary alongside new agreements, renewals or amendments.
• Conducting structured supplier review meetings on a regular basis, ensuring the meetings are documented, actions set where necessary, for continued progression for excellence.

Auckland, New Zealand

• Assisted in management of suppliers, and solely managed a selection of suppliers.
• Created reporting capabilities and audit processes.
• Managed all feedback for varying supplier categories.
• Made proposals for changes to policy, processes and suppliers.

Auckland, New Zealand

• Managed a portfolio of claims.

Ashford, Kent

• Responsible for the management of own case load (100+ claims).
• Built relationships with suppliers and colleagues.
• Being responsible for the largest coverage area (Kent) ensured highest volume of visits.
• Visited and assessed household insurance claims (4 per day).
• Consistently achieved a low average claims spend.
• Achieved acknowledgement for ensuring a high percentage of repudiations.

Nottingham, United Kingdom

• Audited files to provide reports to senior management, suggesting strategic changes.
• Actively looked for areas of leakage and suggested actions, and processes to mitigate the loss.
• Provided technical advice to Claims Handlers, Team leaders and Managers.
• Responsible for the monthly prism control audit monitoring the business which was reviewed by senior management.
• Established the information required to be analysed for audits, and created the audit for the wider team to use.
• Established a flood team, to desk top manage large claims during a testing time for the business, which required me to request experienced members of staff from various departments.

Nottingham, United Kingdom

• Auditing the call and file quality of the claims handlers.
• Assisting claims handlers with claim/call resolution.
• Coaching claim handlers whilst listening to live/recorded calls.
• Providing technical advice to claims handlers.
• Conducting review meetings with staff.

Nottingham, United Kingdom

• Managing claim files.
• Assisting Loss Adjusters with tasks.
• Responsible for audits.
• Involved with system testing.
• Contributed to management of the team as deputy manager.