Gavin Duke Email & Phone Number

Orlando, Florida, United States

-Analyze data, optimize fraud rules, and enhance detection techniques to combat fraud.-Collaborate with cross-functional teams to develop and test fraud rules, ensuring operational efficiency.-Summarize fraud trends, behavior patterns, and financial metrics for effective decision-making.-Establish partnerships with card networks and 3rd party fraud detection services for enhanced detection capabilities.-Develop and streamline SQL tools, empowering Fraud Operations and stakeholders with efficient and actionable insights for fraud prevention and detection.

Orlando, Florida, United States

-Conduct thorough and precise investigations, delivering accurate and efficient responses to regulatory inquiries.-Perform comprehensive trade surveillance reports, meticulously investigating anomalies, and swiftly making accurate determinations.-Drive the development and implementation of process improvements, significantly enhancing quality, scalability, and operational effectiveness. Routinely advise and draft Standard Operating Procedures (SOPs) to optimize workflows.-Act as a recognized Subject Matter Expert (SME) on fraud typologies, collaborating with and providing valuable consultation to cross-functional teams to strategize and respond effectively to fraud incidents.-Strategically plan and skillfully write SQL queries, empowering the fraud team with indispensable tools for everyday operations and data analysis.-Held the highest QA score of 99.74% since the implementation of QA, demonstrating a commitment to excellence and adherence to high standards.-Lead the Escalations team, regularly chairing weekly meetings with Compliance and Legal departments to collaboratively construct strong responses to Regulatory Inquiries and litigation threats.

Columbus, Georgia, United States

-Conducted meticulous investigations into data from the LexisNexis database, matching and analyzing critical information to identify and prevent fraud, while adhering to Service Level Agreement (SLA) timeframes and compliance requirements.-Utilized diverse data sources to perform comprehensive background checks, successfully identifying and preventing various financial crimes and instances of identity theft, such as account takeovers and fraudulent credit applications.-Investigated potential credit card fraud cases by leveraging fraud detection system data and conducting thorough analyses of account history, including payment and transaction records.-Prevented over $1.5 million in fraud losses for State Farm in 2018, exceeding the average agent's performance by more than 3.5 times.-Consistently achieved an average graded quality score above 96% and demonstrated exceptional fraud effectiveness with a score over 94%, setting a benchmark for performance within the department.

Columbus, Georgia, United States

-Processed various transactions using proprietary software, including document imaging, account maintenance, cash and securities settlement, asset movement, and diligent monitoring of internal systems.-Provided comprehensive operations support, ensuring seamless continuity of business functions and contributing to overall operational efficiency.-Compiled and meticulously analyzed reports presented to senior management on a daily and weekly basis, delivering valuable insights and facilitating data-driven decision-making processes.-Assumed responsibility for remote installation and configuration of financial software on clients' business PCs, ensuring seamless integration and optimal functionality