Gavin Jensen Email & Phone Number

San Francisco, Ca, Us

Fremont, Ca, Us

Enovix is a leader in advanced silicon-anode lithium-ion battery development and production.• Administered Microsoft Windows Server infrastructure and environment• Managed cloud services (Microsoft Azure, Microsoft Office 365, Microsoft Intune, Microsoft Teams, SharePoint, Kaseya, TeamViewer, Slack, Box, Zoom / ZoomRoom , Proofpoint, CrowdStrike, LastPass, DUO, 8x8)• Performed Triage and managed IT ServiceDesk ticketing system (Jira)• Administered Lenel OnGuard access control system (access card and video surveillance) • Provided training and “best practices” to IT support engineers• Performed desktop and notebook imaging (Dell Image Assist, Microsoft Intune)• Provide technical support for computer and software related issues• Provided factory IT support to manufacturing line and various 3rd party vendors• Managed audio-visual conference setups and presentations• Vendor relationships: Participated in selection of vendors for new company systems to be deployed. Served as an escalation point for internal departmental owners of systems to resolve issues and/or escalate them with vendors as needed. Established relationships with vendors and third party service providers to ensure SLAs and contractual obligations were met

Menlo Park, Ca, Us

I provide IT services to companies in the Bay Area.• Administered Microsoft Windows Server infrastructure • Configured and managed firewalls and switches (Cisco, Meraki, SonicWall)• Implemented and managed virtualized infrastructure (VMware and Hyper-V)• Managed cloud services (AWS, Azure, Google Apps, Microsoft Office 365, Microsoft Teams, Mimecast, Proofpoint, Okta, Slack, Salesforce, Box, Intermedia)• Administered MDM platforms (Sophos, Microsoft Intune, Jamf, DUO, Meraki MDM, AirWatch)• Evaluated, planned and implemented network and server room built-outs (firewalls, switches, servers, ISPs, CAT 6 & fiber cabling etc.)

San Mateo, California, Us

Robust Network Solutions is a managed IT solution provider. I provided IT services for construction, biotech and tax consulting companies in the Bay Area.• Administered Microsoft Windows Server infrastructure (Active Directory, Exchange Server, DHPC, DNS, SCCM, WSUS, SCOM, RDS, VPN, GPO, print servers, remote desktop services, firewalls)• Assembled and configure Dell and HP Servers• Configured and managed firewalls and switches (Cisco, Meraki, SonicWall)• Implemented and managed virtualized infrastructure (VMware and Hyper-V)• Configured storage area networks• Managed cloud services (AWS, Azure, Google Apps, Microsoft Office 365, Microsoft Teams, Okta, Slack, Salesforce, Box, Intermedia)• Designed and installed wireless, CAT 6 & fiber networks• Administered video conferencing platforms (Skype, WebEx, Zoom)• Planned and configured backup solutions (StorageCraft, CrashPlan, Acronis)• Provided user support and problem resolution for desktop computers, network access, E-mail, cloud services, and server-based applications• Worked with Sales team to spec hardware and software solutions for clients• Provided training and “best practices” to team of engineers• Created training and support documentation, onsite checklists for engineers

Langtech is a managed IT solution and cloud services provider. I provided onsite IT services for numerous legal, venture capital, advertising and pharmaceutical companies in the Bay Area.• Administered Microsoft Windows Server infrastructure (Active Directory, Exchange Server, DHPC, DNS, SCCM, WSUS, SCOM, RDS, VPN, GPO, print servers, remote desktop services, firewalls)• Implemented and managed virtualized infrastructure (VMware and Hyper-V)• Configured storage area networks (Q-NAP, NetApp, EMC, Synology),• Managed cloud services (AWS, Azure, Google Apps, Microsoft Office 365, Microsoft Teams, Okta, Slack, Salesforce, Box, Egnyte, Mimecast)• Evaluated and audited client hardware, software and network security policies• Designed and installed wireless, CAT 6 & fiber networks• Administered video conferencing platforms (Skype, WebEx, Blue Jeans, Zoom Rooms)• Planned and configured backup solutions (StorageCraft, CrashPlan, Carbonite, Acronis)• Provided desktop (Windows, Mac, Linux) and audio / visual support

Milpitas, California, Us

ICE Consulting is a managed IT solution provider. I provided onsite IT services for numerous biotechs, medical and legal companies in the Bay Area.• Administered Microsoft Server infrastructure (Active Directory, Exchange Server, DHPC, DNS, SCCM, WSUS, SCOM, VPN, GPO, print servers, remote desktop services, firewalls)• Managed virtualized infrastructure (VMware and Hyper-V), storage area networks (Q-NAP, NetApp, EMC, Synology), and cloud services (Google Apps, Office 365, Salesforce, Box)• Evaluated and audited client hardware, software and network security policies• Implemented and managed backup solutions (VEEM, CrashPlan, Symantec Cloud and Backup Exec)• Administered software license (Microsoft, Symantec, VMware etc.)• Provided desktop (Windows, Mac, Linux) and audio / visual support

Kempston, Bedfordshire, Gb

CGI is a market leader in the supply of automotive branding products, supplying OEM manufacturers in the automotive, aerospace, caravan, motorhome, and marine industries. CGI exports products to more than 25 countries and OEM customers include Ford, Toyota, Nissan, VW, Triumph and Mercedes-Benz.I managed CGI’s IT Department & was responsible for all South Africa’s IT operations• Managed CGI’s Microsoft Active Directory, SCCM and SCOM infrastructure• Maintained, evaluated and upgraded multi-platform server infrastructure (Microsoft Server 2003/2008/2012, Microsoft Exchange Server 2007/2010, QNAP NAS, Shuttleworth Server, Titan/Sage Server, Microsoft Endpoint, VPN, Firewalls, VMware, Samsung OfficeServe 7200 PABX and wireless networks)• Decommissioned numerous physical servers and installed VMware platform to virtualize all servers• Upgraded all servers from Windows Server 2008 to 2012, having previously upgraded from 2003 • Implemented Microsoft Endpoint (Antivirus/Malware)• Migrated Exchange Server 2007 to Exchange Server 2010, having previously migrated from 2003• Installed and configured HP Ultrium Tape backup system (Symantec Backup Exec)• Configured and monitored Websense firewall and proxy server• Replaced all Windows XP operation systems with Windows 7 • Managed all VPN and WAN connections to UK head office• Extended and improved Wi-Fi network infrastructure• Deployed a 24 camera IP CCTV and biometric monitoring system• Maintained UPS and generator infrastructure • Renewed and tracked all software licensing (Microsoft, Adobe, Macromedia, AutoCAD, VMware)• Negotiated contracts to upgrade all departmental multi-functional printers (Kyocera and Konica Minolta)• Spearheaded the research and implementation of ITIL “best practices” • Supervised IT budget and all hardware and software purchases

Johannesburg, Gauteng, Za

Teraco is one of Africa's largest independent data center operators - providing infrastructure, cloud, security and IT services to its clients. Teraco is Africa's only vendor neutral data center operator.I was part of a highly qualified team that was responsible for the running of the data center, covering everything from cabinet installations, network cabling and server administration.• Maintained a 1MVA data center (comprising 500 client cabinets, 3 x 500KVA generators, 3 x 500KVA UPS and 6 x 100KW air-conditioner units)• Collaborated in the design, construction and launch of Teraco’s first data center with extensive involvement in the CAT6, fiber and wireless network installations• Responded to support requests over phone and ticketing system• Monitored network, power, HVAC, security cameras and entry logs• Extensive experience in the installation, terminating, testing and labeling of Cat5, Cat5e, Cat6, coaxial and fiber optic cabling and cross connects• Assembled cabinets and security cages to client specifications• Racked, stacked and configured server hardware, patch panels and network switches (Cisco, Juniper, HP)• Resolved all connectivity issues concerning servers, structured cabling, switches and routers • Managed client tape backup infrastructure and offsite storage• Performed “remote hand” requests• Compiled data center documentation (technician protocols, disaster management, structured cabling etc.)

Za

IOL is a wholly owned subsidiary of Independent Newspapers and manages their digital content. The South African newspaper group publishes 15 national and regional newspapers, and several Cape-based community newspapers.I managed IOL's servers, network and was responsible for all desktop support. I was directly involved in 3 complete data center relocations and server room upgrades (servers, network cabling, routing, switch and firewall reconfiguration).• Managed IOL’s Microsoft Active Directory network• Maintained, evaluated and upgraded multi-platform server infrastructure• Provided desktop support (hardware & software)• Executed two office relocations. Responsible for all CAT5 cabling (complete rewiring of new offices and onsite server room), Diginet line migrations, PABX installation and configuration, and desktop and server migrations• Planned and executed three data center relocations, involving complete configuration of 19” cabinets (CAT5 and fiber cabling, power, cooling and server installations). Each move was done over 2-5 days, running duplicate hardware, to ensure minimal downtime to IOL’s online and clients’ services

Za

Candor Technologies was one of the first application solution partners (ASP) in Africa. They focus on providing full turnkey web sites, including database development, design and consulting.I was a founding employee and managed Candor's servers, network & provided desktop support to staff & clients.• Managed NT4 Network• Responsible for all desktop support (hardware & software)• Performed successful rewiring of Candor’s office from co-axial to CAT5 cable• HTML code cleanup and Search Engine Optimization (SEO)

Mcse (Microsoft Certified Systems Engineer)

Education record

Education record

High School

High School