Gavin Wong Email & Phone Number

• Optimizing internal processes by refining organizational structures and defining clear job roles, improving communication and operational efficiency.
• Enhancing overall operational effectiveness by identifying inefficiencies and implementing improvements, particularly in resource allocation and staff utilization.
• Contributing to the company’s long-term operational strategy with a focus on sustainable growth and scalable systems.
• Led the initial phases of a phased-parallel implementation of a new booking software system, determining customer and system requirements, evaluating alternatives, and recommending the approved solution.
• Configured the selected booking system to align with business needs and user requirements.
• Collaborated with leadership to streamline internal workflows, focusing on process improvements, resource allocation, and operational effectiveness.

• Manage screening checkpoint by monitoring queue length, service levels, and reporting on changing needs and requesting additional staff from the Operation Centre as required
• Achieve Key Performance Indicators
• Assign Screening Officers to their positions, manage breaks, conduct performance reviews and downtime training, and ensure compliance with Standard Operation Procedures
• Build and maintain a strong customer relationship with the client, stakeholders, and third parties in the environment
• Compile shift reports
• Stay knowledgeable and conversant with emergency and contingency procedures as well as regulatory directives

• Apply various screening techniques and equipment to ensure safety
• Liaise with industry officials and regulatory authorities as required
• Stay knowledgeable and conversant with emergency and contingency procedures as well as regulatory directives
• Respond to and resolve equipment alarms
• Provide excellent customer service, de-escalate and manage conflict, and promote good teamwork

• Escort individuals airside, following all airside road rules to ensure safe and uninterrupted transportation of planes, vehicles, and people
• Verify all temporary passes prior to allowing entrance to Restricted Area and/or Sterile Area
• Notify the Airside Safety Officer when entering and leaving the airfield and of all safety and/or security incidents that occur in the field
• Ensure that escort ratios are adhered to and visual contact is maintained while escorting individuals with temporary passes
• Ensure that all vehicles accessing the Restricted Area have a valid vehicle permit and/or temporary vehicle permit
• Vehicle inspections and incident reports

Granville Island

Vancouver, Canada Area

Participated on student leadership team alongside 5 other senior boarding students. Responsibilities include: Organizing weekend activities, overseeing intra-house sport leagues, interacting with residential life staff, organizing volunteer service opportunities within the boarding house, representing the boarding house at school functions, etc...

Diploma, Business Operations Management

Bachelor Of Arts - Ba, Psychology

Dogwood Diploma