Gavin Lee Email and Phone Number
Technology can be overwhelming, with new challenges emerging every day—whether it's harnessing the power of AI or staying ahead of cyber threats. Meanwhile, your team simply wants reliable, effective support.That's why I founded Infraserve. We’re here to help SMEs, schools, and charities focus on what they do best by working smarter, securing their IT, and providing top-notch support.I’m passionate about empowering organisations by managing their IT needs. From enhancing cyber defences, upgrading Wi-Fi, and transitioning to the cloud, to optimising workflows and automating processes, I create actionable plans that deliver results. Once the plan is in place, I ensure everything runs smoothly with regular strategic reviews and ongoing technical support.My love for technology started young—experimenting with my dad’s spare computer parts to build (and repeatedly fix) my first computers. That passion has grown into over 16 years of experience in the IT industry, where I’ve managed teams and provided technical expertise across a wide range of projects and challenges.If you’re interested in discussing a project, co-managing IT with your existing team, or seeking full IT management support, I’d love to connect.
Infraserve
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FounderInfraserve Aug 2024 - Present -
Technical SpecialistCivica Apr 2018 - Sep 2023Luton, United KingdomAs a key contributor to Luton Council's Managed IT service, I have successfully led and executed multiple high-impact technical projects. I’ve led critical initiatives, including SCCM upgrades, Windows 10 deployments, and application rollouts through SCCM. My leadership extended to overseeing Windows 10 builds and upgrades, ensuring optimal performance and reliability. Additionally, I have managed VMWare environments and served as the lead engineer for the seamless transition from Skype for Business to Microsoft Teams. My proactive approach and technical expertise have consistently delivered robust solutions that support the council’s strategic objectives. -
Technical SpecialistCivica Jun 2021 - Jul 2023Luton, United Kingdom -
Managing DirectorHazelbou Mar 2017 - Apr 2018DunstableOnline retail presenting beautiful organic and Fairtrade baby and children's lifestyle products https://hazelbou.com
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Interim It ManagerPreston Park Primary School Jun 2017 - Sep 2017WembleyInterim IT Manager at a large London primary school. Built and scaled up the schools IT provision using Windows Server Hyper-V High Availability, Windows 2016 VMs and MFDs with Papercut. -
It ManagerEngage Works Ltd Mar 2016 - Mar 2017Aldgate, LondonAt Engage Works, an agency renowned for creating interactive solutions, I took full ownership of IT infrastructure and support. In my leadership role, I drove key initiatives, including the design and implementation of a cloud-based storage solution integrated with Single Sign-On (SSO) from Okta and cloud storage with Box. I successfully managed the complete migration for all employees across our UK and Dubai offices, ensuring a seamless transition that enhanced productivity and security across the business. -
Network ManagerClaremont High School Academy Trust Dec 2013 - Mar 2016Harrow, United KingdomOverall responsibility for the infrastructure, systems and support of the School's IT for 1600 students and 250 staff. -Technical experience with VMWare EXSi 5 and Hyper-V 2012 R2-System Management using System Center suite-Implementation, administration and maintenance of Windows Server 2003 - 2012 R2-Experience with SAN and NAS technology including HP iSCSI-HP and Cisco switching -
Assistant Network ManagerClaremont High School Academy Trust Jul 2013 - Nov 2013Harrow, United Kingdom -
Network EngineerEmpowered Sms Limited Aug 2012 - Jul 2013 -
Director / Resilience SpecialistStephenson Resilience Dec 2010 - Aug 2012Luton, United KingdomHelping businesses to understand and explore their own resilience through measurement and benchmarking, thought leadership, workshops and improvement strategies.
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Developer/Analyst Technical SupportCsc Sep 2010 - Nov 2010ChesterfieldSupporting, testing and releasing the latest software to a 30,000 wireless delivery handsets, -
Customer Support EngineerBlackbay May 2009 - Sep 2010Key Achievements•Led the analysis and restoration of multiple high level client system incidents•Successfully analysed requirements and risks, and performed the migration of a customer's production solution to a secondary environment in a disaster recovery situation. This resulted in no downtime for the client’s Australian based mobility workforce•Re-writtten SQL scripts to increase efficiency when manually completing system health checks•Successfully provided recommendations to increase internal network capacity, resulting in increased system redundancy -
Support EngineerSnap Internet Mar 2008 - May 2009While at Snap I worked on their residential helpdesk diagnosing network faults and assisting with customer accounting queries. This gave me a great insight into the world of telecoms and support roles in general. To summarise this work involved the following tasks:Resolving customer technical and account issues via phone and email Evaluating and escalating faults through our partner organisations Configuring Cisco 800 series and home user routers Monitoring business services via Nagios monitoring software Demonstrating initiative through creating documentation when required and providing training to new staff While working for Snap I sought the opportunity to undertake my Cisco CCNA qualification, from this I passed the first exam and was awarded the Cisco CCENT qualification, others soon followed me in taking this step to become a trained Cisco engineer. I also demonstrated my initiative in the day to day running of the business by taking responsibility for completing the weekly staff roster until we had a team leader in place.
Gavin Lee Education Details
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Computer Science -
Bucks New UniversityPass -
Cisco CcentCisco Icnd1 - Routing And Switching -
Computer Science
Frequently Asked Questions about Gavin Lee
What company does Gavin Lee work for?
Gavin Lee works for Infraserve
What is Gavin Lee's role at the current company?
Gavin Lee's current role is Founder @ Infraserve | Providing outstanding support and IT Security to SME, Schools and Charity.
What schools did Gavin Lee attend?
Gavin Lee attended Coventry University, Bucks New University, Cisco Ccent, Coventry University.
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