Gavin Walker Email & Phone Number

United States

Charlotte, Nc, Us

- Stood up new merchant enterprise with Bank of America - Developed and executed growth strategy - Developed and Executed Client Retention Strategy leading to 450%+ client retention, 200%+ revenue retention YOY- Led project to identify breakdowns in onboarding net-new clients. Developed new procedure including web portal that decreased speed-to-revenue from 73 days to 34 days- Sales: Led National Inside Sales team to 260%+ YOY new revenue growth- Sales: Led Outside Sales team to 172% YOY new revenue growth- Strategy: Developed and Executed sales strategy for both Inside and Outside national sales teams- Partner with Senior Leaders to drive evergreen pipeline. Increased partner referrals by over 200%+ over two years

Charlotte, Nc, Us

As a leading VP at Bank of America Merchant Services, I’m primarily responsible for driving change management and sustainable growth strategies by creating strong relationships with clients, employees, and internal partners.Key accomplishments include: - Led $160MM+ enterprise including sales, service, and implementation teams. - In-depth management of business financials (forecasting and revenue flow management) - Developed and executed long-term strategies. - Initiated growth in key categories (New Signed Sales, YOY Revenue, Revenue Under Contract Percentage) and maintained full management of top tier commercial sales pipeline.⬧ Hired, Trained, coached and managed sales representatives in consultative sales process, relationship management and networking strategies.⬧ Collaborated with executive team to forecast and plan sales strategy, improve existing processes, and develop team.⬧ Created and presented detailed contract negotiation with new and existing clients.⬧ Responsible for training referral partners and handling client/partner escalations while maintain top customer satisfaction metrics.⬧ Selected to join Advisory Team and charged with researching and vetting New Employee Training programs and Pipeline Management Tools.

Atlanta, Ga, Us

As the Senior Sales Director at US Bank, I was charged with selling and managing FI referral partnerships across multiple business lines; Retail, Small Business, Treasury/Cash Management, Commercial, and C-level.Key accomplishments include:⬧ Hired, trained and managed sales representatives for the Western states.⬧ Worked in partnership with C-level executives to plan revenue targets and execute growth strategy.⬧ Served as team lead for “Talk to Us” Survey Response Team in 2016.⬧ Selected and participated in Referral Process Improvement team in 2017.⬧ Designed customer-facing app to streamline customer service process and increase customer referrals.

Atlanta, Ga, Us

⬧ Responsible for developing relationships with banks and external referral partners, including continued training of bank partners.⬧ Planned and implemented marketing strategies to increase revenue for territory.⬧ Increased referrals from bank partners through participation as Portland Partnership Group member to analyze internal US Bank product family partnerships and identify opportunities for improvement.

Minneapolis, Mn, Us

⬧ Increased sales across DDA, Loans/Lines of Credit, Business Credit Cards and Deposits; Leading South Portland District in Business Lending and South Portland District in Business DDA⬧ Developed loan and DDA growth strategy for business clients and prospects.

Minneapolis, Mn, Us

Minneapolis, Mn, Us