R.E. Mason is an Emerson Impact Partner and the leading provider of process control solutions and operational certainty in Virginia and the Carolinas. R.E. Mason has been providing innovative process automation, operations management software, and reliability solutions to Energy, Life Sciences, Pulp & Paper, and Chemical customers for over 75 years.

SpectraQuest develops and manufactures turn-key systems for training and diagnosis in machine vibration analysis, rotor balancing, and shaft/coupling alignment. SpectraQuest is internationally recognized with its services and products sold in over 50 countries to industrial companies, R&D departments, and academic institutions.KEY ACCOMPLISHMENTS:- Resurrected leads captured from 2020-2021 and reengaged still-interested buyers to build a pipeline- Represented the company at trade shows across the Midwest and Southeastern states, creating over 100 leads from in-person interactions- Assisted customers installing software by diagnosing problems, developing solutions, documenting steps, and ultimately helping customers be successful- Created a quality assurance procedure for a product’s hardware and software, working with the Design Engineer to identify issues and develop solutions- Contributed to future business ventures, including website and logo design, product design and launch, scouting investors, building pitch decks, and identifying market customers

Copado is the DevOps platform enabling the world’s largest digital transformations on Salesforce. Copado accelerates digital transformation projects by automating the release process, increasing developer productivity, and maximizing return on cloud investments. Amidst the COVID-19 Pandemic, I drove sales and undertook Operations responsibilities on the RevOps team.KEY ACCOMPLISHMENTS:- Managed sales operations, generated new leads, and undertook operations responsibilities, influencing over $4 million in pipeline opportunities for DevOps software- Accelerated the integration of an acquired company’s data into Copado’s CRM in order to drive cross-selling and upselling- Gave insight into effective lead sources and campaigns to optimize the top of the funnel strategy- Identified key decision makers in target accounts to generate new leads for the EMEA team- Designed and documented a repeatable process to ensure a smooth renewal process for over 300 customers- Collaborated with Sales team to close opportunities by the end of the month- Utilized a SaaS process for accurately tracking and executing renewals to increase revenue and customer retention- Consolidated customer payment portal information to accelerate the Quote-to-Cash process

- Assumed more responsibilities each year, climbing from Shop Porter into the Finance office- Organized the dealership network by consolidating dealer spreadsheets/documents and logging in/managing new inventory

- Attracted customers and generated leads by photographing the motorcycle/scooter inventory and publishing listings on the website- Assisted customers in-person and online through the Zoho CRM platform- Improved the showroom floor by ensuring every model had a price tag with freight, handling, and fees- Suggested and designed an automated system for follow-up sales to save time for all department managers and employees

SF Moto is a DMV licensed dealership and San Francisco's only Honda, Kawasaki, Suzuki and Zero (electric) motorcycle dealer. After purchasing my first motorcycle and finding a desire to handle more bikes, I transitioned from customer to employee and joined the SF Moto team.KEY ACCOMPLISHMENTS:- Inspected new arrivals and reported damages to the management team and delivery company- Created a tracking system to monitor the battery health of over 75 motorcycles

Salesforce is an American cloud-based company that provides CRM software and enterprise applications focused on customer service, marketing automation, analytics, and application development.KEY ACCOMPLISHMENTS:- Traveled abroad to work with Solution Engineers and Technical Consultants at Salesforce, Iberia- Adapted to an unfamiliar work environment with exposure to the Spanish language- Developed a greater understanding of CRM service and how it benefits both parties- Became a Trailblazer and joined the Salesforce Ohana culture