Covering IT Support for multiple small companies in and around the Cambridge area. Dealing with all aspects of support.Various different technologies and software used amongst the different companies. Windows Server 2003. 2008, 2012, Windows NT, XP, 7, 8 and 8.1, mostly Dell hardware, Backup Exec, Veeam, Avaya phone systems, Cisco networking equipment.

Duties and Responsibilities: • As part of the eHealth Support team I cover the whole of Fife for their Desktop support including Operating Systems (Microsoft Windows XP/7), Office Suites (Microsoft Office 2003/2007/2010) and bespoke applications, peripherals and mobile devices (iOS and Android). I have learned basic knowledge of Local Area Networking and experience of using TCP/IP through the support of PCs and their working environment. • Use and administration of Microsoft Active Directory. • Monitoring McAfee antivirus software for threats and removing them, installing and configuring McAfee Safeboot Encryption software along with the McAfee DLP agent to ensure any lost data/equipment cannot be accessed. • Use of the Symantec Management Suite for remote software installation, remote support and patch management. • Day to day use of the Call Management system (assyst) to organise my workload, update calls and users/clients and maintain the asset database of NHS Fife IT equipment.

Duties and Responsibilities: • Helpdesk (assyst) monitoring, logging calls, escalation, desktop support, server support, report creation. • Large, industrial scanner maintenance (logging calls with 3rd parties for urgent issues).

Duties and Responsibilities (as part of the Client Networks team) included:2nd line Helpdesk Support • good customer service skills developed through regular user interaction in the support of clients’ hardware, software, and network services. • support of variety of Operating Systems (Windows NT, Windows 2000, Windows XP) combining with Microsoft Office and other bespoke applications.Customer Management • responsibility for six customers, including the County Engineering Services and Youth Offending Teams. • main point of contact for those customers providing information and solving queries, problems and technical requirements; also responsible for the maintenance and upkeep of their systems/software.LANDesk • implemented and configured the LANDesk system on the corporate network; responsibility for researching and maximising the use of that software, including the patch management, software installation and asset inventory capabilities.Technical Consultant • attended project meetings as the technical consultant for hardware and client-side software; for instance, worked with project team implementing handheld data capture for the Street Lighting section of the County Engineering Services.