Founder Bouncing Umbrellas Consulting | Career, Job Search, Redundancy And Outplacement Coaching
Bouncing Umbrellas Consulting
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Gavin Morden Cmgr Fcmi Email & Phone Number
Founder Bouncing Umbrellas Consulting | Career, Job Search, Redundancy and Outplacement Coaching
at
Bouncing Umbrellas Consulting
1 work email found
@gmorden.freeserve.co.uk
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✓ Verified July 2026
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Current company
Role
Founder Bouncing Umbrellas Consulting | Career, Job Search, Redundancy and Outplacement Coaching
Location
Tring, England, United Kingdom
Who is Gavin Morden Cmgr Fcmi? Overview
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Quick answer
Gavin Morden Cmgr Fcmi is listed as Founder Bouncing Umbrellas Consulting | Career, Job Search, Redundancy and Outplacement Coaching at Bouncing Umbrellas Consulting, based in Tring, England, United Kingdom. AeroLeads shows a work email signal at gmorden.freeserve.co.uk and a matched LinkedIn profile for Gavin Morden Cmgr Fcmi.
Gavin Morden Cmgr Fcmi previously worked as Associate at Hr Inspire Ltd and Business Coach & Chapter Vice President - BNI Uno Chapter at Bni (Business Network International). Gavin Morden Cmgr Fcmi holds Eia Practitioner Accredited, Coaching & Mentoring from European Mentoring & Coaching Council.
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{first}@gmorden.freeserve.co.uk
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Profile bio
About Gavin Morden Cmgr Fcmi
Redundancy SUCKS! I provide proven career coaching to anyone navigating the challenges of searching for a new role after redundancy, requiring outplacement support or looking to secure their next position. We live in a challenging world and as the old saying goes, “change is the only constant”. The pace of change today can be daunting and overwhelming, and (as I know from my own personal experience over the last 25+ years working in a variety of businesses), life has a way of springing surprises, both good and bad.Developing the resilience and skills to adapt and deal with these challenges can be incredibly hard, sometimes leading to anxiety, fear, loss of confidence or self-esteem and burnout, or simply feeling stuck and with the need to develop a plan for the next chapter to achieve your goals.This is where I can help. Having worked in change management and transformation across a variety of industry sectors and levels for more than two decades, I’ve had the privilege to have learned from some amazing and inspiring individuals and had the opportunity to lead, coach and develop some incredible people and teams who have experienced these types of challenges.I have a passion to get the best from people and through my proven PTP (Platforming/Transforming/Performing) coaching framework and understanding their needs, enablers and blockers, I’ve enabled those I’ve coached to develop the practical skills to positively deal with the changes that both their professional and personal lives have presented and worked with them to build clear plans to charter their future course.So, if you’re at a crossroads in your personal or professional life, why not reach out for an initial free 30 min call? There's no obligation – just an opportunity to chat and explore how we can work together to find the right transformational path for you.What To ExpectThrough authentic, curious and open questioning and discussion, I’ll work with you to really understand your needs, how we can transition you towards your desired future state and how to deal with the challenges to reach your goals.I can help you:Develop your CV, online profile and brandImprove your interview technique Find direction through career change or pivot coaching, redundancy, job search and back to work supportPlan and manage change and transformationTransform your thinkingClarify your motivations and driversAchieve your goalsImprove your confidenceDevelop resilienceImprove your leadership and influencing skillsReduce anxiety, feel the fear, and do it anyway!Improve work/life balance
Listed skills include Leadership, Customer Experience, Six Sigma, Bpo, and 43 others.
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22 roles · 31 years
Gavin Morden Cmgr Fcmi work experience
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Associate
CurrentAssociate role, providing outplacement support services to those on the job hunt or experiencing redundancy and wider HR consultancy support.
Nov 2024 - Present
Business Coach & Chapter Vice President - Bni Uno Chapter
CurrentBusiness Coach & Chapter Vice President - BNI Uno Chapter
Oct 2024 - Present
Founder Bouncing Umbrellas Consulting | Career & Business Coaching | Cx Consultant
Current
Self-Employed
Your ally on the job search quest. Providing 121 and group career, job search, redundancy and outplacement support, plus leadership and change coaching for professionals up to and including C Suite. Working with individuals and teams to understand the enablers and blockers in achieving success and high performance with clear actionable plans to deliver their ambitions. Providing CX consultancy and delivery of the SUPER CX strategic framework.Recent Testimonials:"Your career development coaching model is excellent. You are such a transformative leader, with such an encouraging positive style. Your ideas were very energising too."https://www.lifecoach-directory.org.uk/lifecoaches/gavin-morden"All your advice was spot on and it gave me so much more confidence. So again thank you so much."
Jun 2024 - Present
Chief Mentor | Exec Director | Partner
CurrentBusiness and leadership mentoring to support the development of the leaders of tomorrow. Chief Mentor, Business Partner and Exec Director. Responsibility for strategy and delivery of on-boarding, training and in-life support for Mentor and Mentee community.
Apr 2021 - Present
Mentor
CurrentVoluntary mentoring to members of the Chartered Management Institute.
Feb 2021 - Present
Head Of Customer Experience Improvement
Accountability for driving excellence in customer experience. Leadership of customer research & insight, process improvement, customer journey mapping, quality assurance, change management and complaints handling functions.
Aug 2023 - Jun 2024
Project Manager
Delivery lead for strategic transformational omnichannel frontline Salesforce and AWS Amazon Connect technology solution, plus operational and business readiness.
May 2023 - Jul 2023
Head Of Customer Service & Experience
Leadership of international multi-site, multi-geography in-house and outsourced Customer Service and Sales operation with associated support, including Learning & Development, Quality Assurance, Quality Control, Complaints and Operational Excellence functions. Champion of the voice of the customer and end to end experience to deliver 100% customer happiness.
Jan 2022 - Mar 2023
Head Of Customer Service & Investment Dealing
Leadership of multi award-winning end to end frontline and back office Customer Service operation, Operational Excellence function and Investment Dealing team. Strategic transformation of department from Good to Great and development of a 'be excellent to each other' culture. Successfully transitioned customer base from The Share Centre to Interactive Investor as a result of business acquisition.
May 2018 - Dec 2021
Head Of Customer Experience
Development and evolution of end to end Customer Service and Complaints resolution operation in excess of 150 FTE including outsourced partner relationship management, planning and forecasting and continuous improvement functions.
Jul 2016 - Apr 2018
Customer Experience Manager
Apr 2015 - Jun 2016
Customer Operations Manager
Ukbroadband/Relish
Established and operated new Customer Service operation in UK and offshore for innovative new telecoms offering.
Jan 2014 - Mar 2015
Head Of Operational Excellence Delivery
Best practise change management and project delivery into the EE consumer customer service estate.
Nov 2012 - Dec 2013
Head Of Consumer Delivery - The Customer Team
Responsibility for delivery of consumer change into the Orange and T-Mobile contact centres.
Nov 2011 - Nov 2012
Head Of Customer Operations Delivery - Orange
Change management accountability for all activity into the Orange Customer Service estate.
Jan 2011 - Nov 2011
Head Of Customer Service Delivery
Portfolio management responsibility for Service generated change within Customer Service, including global operational footprint transformation.
Nov 2009 - Mar 2011
Head Of Customer Service Implementation - Talktalk Group
Responsibility for delivery of all BAU Programme change for TalkTalk, AOL & OneTel brands into the Customer Services function.
Sep 2008 - Nov 2009
Delivery Manager
Sep 2007 - Sep 2008
Business Process Analyst Manager
Lean and 6Sigma framework adoption to drive business improvement in Orange front and back office operations across mobile and broadband areas.
Oct 2006 - Aug 2007
Technical Support Process Team Manager/Product Operations Manager
Freeserve/Wanadoo/Orange Home
Led improvement and change delivery for Frontline technical teams, both in-house and outsourced.
1999 - 2007
~8 yrs
Assistant Buyer
Groupwide buying responsibility for mobile accessories portfolio and pagers for DSG Group.
1996 - 1999
~3 yrs
4 education records
Gavin Morden Cmgr Fcmi education
Eia Practitioner Accredited, Coaching & Mentoring
European Mentoring & Coaching Council
Cmi Level 7/Postgrad Award In Leadership Coaching & Mentoring
Brighton School Of Business And Management
2.1 Ba Hons, Cultural Studies
University Of Portsmouth
A Levels: English Literature, History, Geography. Gcse'S Including English, Maths & French
Ashlyns School, Berkhamsted
FAQ
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Quick answers generated from the profile data available on this page.
What company does Gavin Morden Cmgr Fcmi work for?
Gavin Morden Cmgr Fcmi works for Bouncing Umbrellas Consulting.
What is Gavin Morden Cmgr Fcmi's role at Bouncing Umbrellas Consulting?
Gavin Morden Cmgr Fcmi is listed as Founder Bouncing Umbrellas Consulting | Career, Job Search, Redundancy and Outplacement Coaching at Bouncing Umbrellas Consulting.
What is Gavin Morden Cmgr Fcmi's email address?
AeroLeads has found 1 work email signal at @gmorden.freeserve.co.uk for Gavin Morden Cmgr Fcmi at Bouncing Umbrellas Consulting.
Where is Gavin Morden Cmgr Fcmi based?
Gavin Morden Cmgr Fcmi is based in Tring, England, United Kingdom while working with Bouncing Umbrellas Consulting.
What companies has Gavin Morden Cmgr Fcmi worked for?
Gavin Morden Cmgr Fcmi has worked for Bouncing Umbrellas Consulting, Hr Inspire Ltd, Bni (Business Network International), Self-Employed, and Future Leaders.
How can I contact Gavin Morden Cmgr Fcmi?
You can use AeroLeads to view verified contact signals for Gavin Morden Cmgr Fcmi at Bouncing Umbrellas Consulting, including work email, phone, and LinkedIn data when available.
What schools did Gavin Morden Cmgr Fcmi attend?
Gavin Morden Cmgr Fcmi holds Eia Practitioner Accredited, Coaching & Mentoring from European Mentoring & Coaching Council.
What skills is Gavin Morden Cmgr Fcmi known for?
Gavin Morden Cmgr Fcmi is listed with skills including Leadership, Customer Experience, Six Sigma, Bpo, Stakeholder Management, Business Transformation, Pmo, and People Management.
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