Gavin Morden Cmgr Fcmi

Gavin Morden Cmgr Fcmi Email and Phone Number

Founder Bouncing Umbrellas Consulting | Career, Job Search, Redundancy and Outplacement Coaching @ Bouncing Umbrellas Consulting
Tring, GB
Gavin Morden Cmgr Fcmi's Location
Tring, England, United Kingdom, United Kingdom
Gavin Morden Cmgr Fcmi's Contact Details

Gavin Morden Cmgr Fcmi work email

Gavin Morden Cmgr Fcmi personal email

n/a
About Gavin Morden Cmgr Fcmi

Redundancy SUCKS! I provide proven career coaching to anyone navigating the challenges of searching for a new role after redundancy, requiring outplacement support or looking to secure their next position. We live in a challenging world and as the old saying goes, “change is the only constant”. The pace of change today can be daunting and overwhelming, and (as I know from my own personal experience over the last 25+ years working in a variety of businesses), life has a way of springing surprises, both good and bad.Developing the resilience and skills to adapt and deal with these challenges can be incredibly hard, sometimes leading to anxiety, fear, loss of confidence or self-esteem and burnout, or simply feeling stuck and with the need to develop a plan for the next chapter to achieve your goals.This is where I can help. Having worked in change management and transformation across a variety of industry sectors and levels for more than two decades, I’ve had the privilege to have learned from some amazing and inspiring individuals and had the opportunity to lead, coach and develop some incredible people and teams who have experienced these types of challenges.I have a passion to get the best from people and through my proven PTP (Platforming/Transforming/Performing) coaching framework and understanding their needs, enablers and blockers, I’ve enabled those I’ve coached to develop the practical skills to positively deal with the changes that both their professional and personal lives have presented and worked with them to build clear plans to charter their future course.So, if you’re at a crossroads in your personal or professional life, why not reach out for an initial free 30 min call? There's no obligation – just an opportunity to chat and explore how we can work together to find the right transformational path for you.What To ExpectThrough authentic, curious and open questioning and discussion, I’ll work with you to really understand your needs, how we can transition you towards your desired future state and how to deal with the challenges to reach your goals.I can help you:Develop your CV, online profile and brandImprove your interview technique Find direction through career change or pivot coaching, redundancy, job search and back to work supportPlan and manage change and transformationTransform your thinkingClarify your motivations and driversAchieve your goalsImprove your confidenceDevelop resilienceImprove your leadership and influencing skillsReduce anxiety, feel the fear, and do it anyway!Improve work/life balance

Gavin Morden Cmgr Fcmi's Current Company Details
Bouncing Umbrellas Consulting

Bouncing Umbrellas Consulting

View
Founder Bouncing Umbrellas Consulting | Career, Job Search, Redundancy and Outplacement Coaching
Tring, GB
Gavin Morden Cmgr Fcmi Work Experience Details
  • Bouncing Umbrellas Consulting
    Founder Bouncing Umbrellas Consulting | Career, Job Search, Redundancy And Outplacement Coaching
    Bouncing Umbrellas Consulting
    Tring, Gb
  • Hr Inspire Ltd
    Associate
    Hr Inspire Ltd Nov 2024 - Present
    Tring, Hertfordshire, Gb
    Associate role, providing outplacement support services to those on the job hunt or experiencing redundancy and wider HR consultancy support.
  • Bni (Business Network International)
    Business Coach & Chapter Vice President - Bni Uno Chapter
    Bni (Business Network International) Oct 2024 - Present
    Us
    Business Coach & Chapter Vice President - BNI Uno Chapter
  • Self-Employed
    Founder Bouncing Umbrellas Consulting | Career & Business Coaching | Cx Consultant
    Self-Employed Jun 2024 - Present
    Your ally on the job search quest. Providing 121 and group career, job search, redundancy and outplacement support, plus leadership and change coaching for professionals up to and including C Suite. Working with individuals and teams to understand the enablers and blockers in achieving success and high performance with clear actionable plans to deliver their ambitions. Providing CX consultancy and delivery of the SUPER CX strategic framework.Recent Testimonials:"Your career development coaching model is excellent. You are such a transformative leader, with such an encouraging positive style. Your ideas were very energising too."https://www.lifecoach-directory.org.uk/lifecoaches/gavin-morden"All your advice was spot on and it gave me so much more confidence. So again thank you so much."
  • Future Leaders
    Chief Mentor | Exec Director | Partner
    Future Leaders Apr 2021 - Present
    London, England, Gb
    Business and leadership mentoring to support the development of the leaders of tomorrow. Chief Mentor, Business Partner and Exec Director. Responsibility for strategy and delivery of on-boarding, training and in-life support for Mentor and Mentee community.
  • Chartered Management Institute
    Mentor
    Chartered Management Institute Feb 2021 - Present
    Corby, Gb
    Voluntary mentoring to members of the Chartered Management Institute.
  • Affinity Water
    Head Of Customer Experience Improvement
    Affinity Water Aug 2023 - Jun 2024
    Hatfield, Hertfordshire, Gb
    Accountability for driving excellence in customer experience. Leadership of customer research & insight, process improvement, customer journey mapping, quality assurance, change management and complaints handling functions.
  • Financial Conduct Authority
    Project Manager
    Financial Conduct Authority May 2023 - Jul 2023
    Stratford, London, Gb
    Delivery lead for strategic transformational omnichannel frontline Salesforce and AWS Amazon Connect technology solution, plus operational and business readiness.
  • Hotel Chocolat
    Head Of Customer Service & Experience
    Hotel Chocolat Jan 2022 - Mar 2023
    Royston, Hertfordshire, Gb
    Leadership of international multi-site, multi-geography in-house and outsourced Customer Service and Sales operation with associated support, including Learning & Development, Quality Assurance, Quality Control, Complaints and Operational Excellence functions. Champion of the voice of the customer and end to end experience to deliver 100% customer happiness.
  • The Share Centre Limited
    Head Of Customer Service & Investment Dealing
    The Share Centre Limited May 2018 - Dec 2021
    Leadership of multi award-winning end to end frontline and back office Customer Service operation, Operational Excellence function and Investment Dealing team. Strategic transformation of department from Good to Great and development of a 'be excellent to each other' culture. Successfully transitioned customer base from The Share Centre to Interactive Investor as a result of business acquisition.
  • Green Star Energy
    Head Of Customer Experience
    Green Star Energy Jul 2016 - Apr 2018
    Milton Keynes , Milton Keynes, Gb
    Development and evolution of end to end Customer Service and Complaints resolution operation in excess of 150 FTE including outsourced partner relationship management, planning and forecasting and continuous improvement functions.
  • Green Star Energy
    Customer Experience Manager
    Green Star Energy Apr 2015 - Jun 2016
    Milton Keynes , Milton Keynes, Gb
  • Ukbroadband/Relish
    Customer Operations Manager
    Ukbroadband/Relish Jan 2014 - Mar 2015
    Established and operated new Customer Service operation in UK and offshore for innovative new telecoms offering.
  • Ee
    Head Of Operational Excellence Delivery
    Ee Nov 2012 - Dec 2013
    London , Gb
    Best practise change management and project delivery into the EE consumer customer service estate.
  • Ee
    Head Of Consumer Delivery - The Customer Team
    Ee Nov 2011 - Nov 2012
    London , Gb
    Responsibility for delivery of consumer change into the Orange and T-Mobile contact centres.
  • Ee
    Head Of Customer Operations Delivery - Orange
    Ee Jan 2011 - Nov 2011
    London , Gb
    Change management accountability for all activity into the Orange Customer Service estate.
  • Orange
    Head Of Customer Service Delivery
    Orange Nov 2009 - Mar 2011
    Issy-Les-Moulineaux, Île-De-France, Fr
    Portfolio management responsibility for Service generated change within Customer Service, including global operational footprint transformation.
  • Talktalk
    Head Of Customer Service Implementation - Talktalk Group
    Talktalk Sep 2008 - Nov 2009
    Salford, England, Gb
    Responsibility for delivery of all BAU Programme change for TalkTalk, AOL & OneTel brands into the Customer Services function.
  • Talktalk
    Delivery Manager
    Talktalk Sep 2007 - Sep 2008
    Salford, England, Gb
  • Orange
    Business Process Analyst Manager
    Orange Oct 2006 - Aug 2007
    Issy-Les-Moulineaux, Île-De-France, Fr
    Lean and 6Sigma framework adoption to drive business improvement in Orange front and back office operations across mobile and broadband areas.
  • Freeserve/Wanadoo/Orange Home
    Technical Support Process Team Manager/Product Operations Manager
    Freeserve/Wanadoo/Orange Home 1999 - 2007
    Led improvement and change delivery for Frontline technical teams, both in-house and outsourced.
  • Dixons Retail Group Limited
    Assistant Buyer
    Dixons Retail Group Limited 1996 - 1999
    Groupwide buying responsibility for mobile accessories portfolio and pagers for DSG Group.

Gavin Morden Cmgr Fcmi Skills

Leadership Customer Experience Six Sigma Bpo Stakeholder Management Business Transformation Pmo People Management Programme Delivery Customer Satisfaction Telecommunications Business Analysis Resource Management Vendor Management Team Management Team Leadership Process Improvement Customer Relationship Management Strategy Offshoring Operations Management Project Portfolio Management Contact Centers Program Management Business Process Cross Functional Team Leadership Leadership Development Change Management Customer Service Business Case Project Planning Service Management Prince2 Business Process Improvement Business Strategy Management Project Management Coaching Outsourcing Business Process Mapping Strategic Business Change Mobile Devices Service Delivery Call Centers Crm Project Delivery Performance Management

Gavin Morden Cmgr Fcmi Education Details

  • European Mentoring & Coaching Council
    European Mentoring & Coaching Council
    Coaching & Mentoring
  • Brighton School Of Business And Management
    Brighton School Of Business And Management
    Cmi Level 7/Postgrad Award In Leadership Coaching & Mentoring
  • University Of Portsmouth
    University Of Portsmouth
    Cultural Studies
  • Ashlyns School, Berkhamsted
    Ashlyns School, Berkhamsted
    Maths & French

Frequently Asked Questions about Gavin Morden Cmgr Fcmi

What company does Gavin Morden Cmgr Fcmi work for?

Gavin Morden Cmgr Fcmi works for Bouncing Umbrellas Consulting

What is Gavin Morden Cmgr Fcmi's role at the current company?

Gavin Morden Cmgr Fcmi's current role is Founder Bouncing Umbrellas Consulting | Career, Job Search, Redundancy and Outplacement Coaching.

What is Gavin Morden Cmgr Fcmi's email address?

Gavin Morden Cmgr Fcmi's email address is ga****@****e.co.uk

What schools did Gavin Morden Cmgr Fcmi attend?

Gavin Morden Cmgr Fcmi attended European Mentoring & Coaching Council, Brighton School Of Business And Management, University Of Portsmouth, Ashlyns School, Berkhamsted.

What skills is Gavin Morden Cmgr Fcmi known for?

Gavin Morden Cmgr Fcmi has skills like Leadership, Customer Experience, Six Sigma, Bpo, Stakeholder Management, Business Transformation, Pmo, People Management, Programme Delivery, Customer Satisfaction, Telecommunications, Business Analysis.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.