Gavin Morden Cmgr Fcmi Email and Phone Number
Gavin Morden Cmgr Fcmi work email
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Gavin Morden Cmgr Fcmi personal email
Redundancy SUCKS! I provide proven career coaching to anyone navigating the challenges of searching for a new role after redundancy, requiring outplacement support or looking to secure their next position. We live in a challenging world and as the old saying goes, “change is the only constant”. The pace of change today can be daunting and overwhelming, and (as I know from my own personal experience over the last 25+ years working in a variety of businesses), life has a way of springing surprises, both good and bad.Developing the resilience and skills to adapt and deal with these challenges can be incredibly hard, sometimes leading to anxiety, fear, loss of confidence or self-esteem and burnout, or simply feeling stuck and with the need to develop a plan for the next chapter to achieve your goals.This is where I can help. Having worked in change management and transformation across a variety of industry sectors and levels for more than two decades, I’ve had the privilege to have learned from some amazing and inspiring individuals and had the opportunity to lead, coach and develop some incredible people and teams who have experienced these types of challenges.I have a passion to get the best from people and through my proven PTP (Platforming/Transforming/Performing) coaching framework and understanding their needs, enablers and blockers, I’ve enabled those I’ve coached to develop the practical skills to positively deal with the changes that both their professional and personal lives have presented and worked with them to build clear plans to charter their future course.So, if you’re at a crossroads in your personal or professional life, why not reach out for an initial free 30 min call? There's no obligation – just an opportunity to chat and explore how we can work together to find the right transformational path for you.What To ExpectThrough authentic, curious and open questioning and discussion, I’ll work with you to really understand your needs, how we can transition you towards your desired future state and how to deal with the challenges to reach your goals.I can help you:Develop your CV, online profile and brandImprove your interview technique Find direction through career change or pivot coaching, redundancy, job search and back to work supportPlan and manage change and transformationTransform your thinkingClarify your motivations and driversAchieve your goalsImprove your confidenceDevelop resilienceImprove your leadership and influencing skillsReduce anxiety, feel the fear, and do it anyway!Improve work/life balance
Bouncing Umbrellas Consulting
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Founder Bouncing Umbrellas Consulting | Career, Job Search, Redundancy And Outplacement CoachingBouncing Umbrellas ConsultingTring, Gb
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AssociateHr Inspire Ltd Nov 2024 - PresentTring, Hertfordshire, GbAssociate role, providing outplacement support services to those on the job hunt or experiencing redundancy and wider HR consultancy support. -
Business Coach & Chapter Vice President - Bni Uno ChapterBni (Business Network International) Oct 2024 - PresentUsBusiness Coach & Chapter Vice President - BNI Uno Chapter -
Founder Bouncing Umbrellas Consulting | Career & Business Coaching | Cx ConsultantSelf-Employed Jun 2024 - PresentYour ally on the job search quest. Providing 121 and group career, job search, redundancy and outplacement support, plus leadership and change coaching for professionals up to and including C Suite. Working with individuals and teams to understand the enablers and blockers in achieving success and high performance with clear actionable plans to deliver their ambitions. Providing CX consultancy and delivery of the SUPER CX strategic framework.Recent Testimonials:"Your career development coaching model is excellent. You are such a transformative leader, with such an encouraging positive style. Your ideas were very energising too."https://www.lifecoach-directory.org.uk/lifecoaches/gavin-morden"All your advice was spot on and it gave me so much more confidence. So again thank you so much."
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Chief Mentor | Exec Director | PartnerFuture Leaders Apr 2021 - PresentLondon, England, GbBusiness and leadership mentoring to support the development of the leaders of tomorrow. Chief Mentor, Business Partner and Exec Director. Responsibility for strategy and delivery of on-boarding, training and in-life support for Mentor and Mentee community. -
MentorChartered Management Institute Feb 2021 - PresentCorby, GbVoluntary mentoring to members of the Chartered Management Institute. -
Head Of Customer Experience ImprovementAffinity Water Aug 2023 - Jun 2024Hatfield, Hertfordshire, GbAccountability for driving excellence in customer experience. Leadership of customer research & insight, process improvement, customer journey mapping, quality assurance, change management and complaints handling functions. -
Project ManagerFinancial Conduct Authority May 2023 - Jul 2023Stratford, London, GbDelivery lead for strategic transformational omnichannel frontline Salesforce and AWS Amazon Connect technology solution, plus operational and business readiness. -
Head Of Customer Service & ExperienceHotel Chocolat Jan 2022 - Mar 2023Royston, Hertfordshire, GbLeadership of international multi-site, multi-geography in-house and outsourced Customer Service and Sales operation with associated support, including Learning & Development, Quality Assurance, Quality Control, Complaints and Operational Excellence functions. Champion of the voice of the customer and end to end experience to deliver 100% customer happiness. -
Head Of Customer Service & Investment DealingThe Share Centre Limited May 2018 - Dec 2021Leadership of multi award-winning end to end frontline and back office Customer Service operation, Operational Excellence function and Investment Dealing team. Strategic transformation of department from Good to Great and development of a 'be excellent to each other' culture. Successfully transitioned customer base from The Share Centre to Interactive Investor as a result of business acquisition. -
Head Of Customer ExperienceGreen Star Energy Jul 2016 - Apr 2018Milton Keynes , Milton Keynes, GbDevelopment and evolution of end to end Customer Service and Complaints resolution operation in excess of 150 FTE including outsourced partner relationship management, planning and forecasting and continuous improvement functions. -
Customer Experience ManagerGreen Star Energy Apr 2015 - Jun 2016Milton Keynes , Milton Keynes, Gb -
Customer Operations ManagerUkbroadband/Relish Jan 2014 - Mar 2015Established and operated new Customer Service operation in UK and offshore for innovative new telecoms offering.
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Head Of Operational Excellence DeliveryEe Nov 2012 - Dec 2013London , GbBest practise change management and project delivery into the EE consumer customer service estate. -
Head Of Consumer Delivery - The Customer TeamEe Nov 2011 - Nov 2012London , GbResponsibility for delivery of consumer change into the Orange and T-Mobile contact centres. -
Head Of Customer Operations Delivery - OrangeEe Jan 2011 - Nov 2011London , GbChange management accountability for all activity into the Orange Customer Service estate. -
Head Of Customer Service DeliveryOrange Nov 2009 - Mar 2011Issy-Les-Moulineaux, Île-De-France, FrPortfolio management responsibility for Service generated change within Customer Service, including global operational footprint transformation. -
Head Of Customer Service Implementation - Talktalk GroupTalktalk Sep 2008 - Nov 2009Salford, England, GbResponsibility for delivery of all BAU Programme change for TalkTalk, AOL & OneTel brands into the Customer Services function. -
Delivery ManagerTalktalk Sep 2007 - Sep 2008Salford, England, Gb -
Business Process Analyst ManagerOrange Oct 2006 - Aug 2007Issy-Les-Moulineaux, Île-De-France, FrLean and 6Sigma framework adoption to drive business improvement in Orange front and back office operations across mobile and broadband areas. -
Technical Support Process Team Manager/Product Operations ManagerFreeserve/Wanadoo/Orange Home 1999 - 2007Led improvement and change delivery for Frontline technical teams, both in-house and outsourced.
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Assistant BuyerDixons Retail Group Limited 1996 - 1999Groupwide buying responsibility for mobile accessories portfolio and pagers for DSG Group.
Gavin Morden Cmgr Fcmi Skills
Gavin Morden Cmgr Fcmi Education Details
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European Mentoring & Coaching CouncilCoaching & Mentoring -
Brighton School Of Business And ManagementCmi Level 7/Postgrad Award In Leadership Coaching & Mentoring -
University Of PortsmouthCultural Studies -
Ashlyns School, BerkhamstedMaths & French
Frequently Asked Questions about Gavin Morden Cmgr Fcmi
What company does Gavin Morden Cmgr Fcmi work for?
Gavin Morden Cmgr Fcmi works for Bouncing Umbrellas Consulting
What is Gavin Morden Cmgr Fcmi's role at the current company?
Gavin Morden Cmgr Fcmi's current role is Founder Bouncing Umbrellas Consulting | Career, Job Search, Redundancy and Outplacement Coaching.
What is Gavin Morden Cmgr Fcmi's email address?
Gavin Morden Cmgr Fcmi's email address is ga****@****e.co.uk
What schools did Gavin Morden Cmgr Fcmi attend?
Gavin Morden Cmgr Fcmi attended European Mentoring & Coaching Council, Brighton School Of Business And Management, University Of Portsmouth, Ashlyns School, Berkhamsted.
What skills is Gavin Morden Cmgr Fcmi known for?
Gavin Morden Cmgr Fcmi has skills like Leadership, Customer Experience, Six Sigma, Bpo, Stakeholder Management, Business Transformation, Pmo, People Management, Programme Delivery, Customer Satisfaction, Telecommunications, Business Analysis.
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