As a Certified Productivity Ninja I work with clients to facilitate our range of workshops and coaching solutions. I combine a strong commercial background with the mindset of a learning and development specialist, ensuring participants can implement their learning to best effect.Think Productive is a specialist training and coaching company that offers practical support to organisations that want to increase productivity. We help employees to beat stress, feel more in control and develop playful, productive momentum, through our in-house workshops and at-desk coaching sessions.In the current work environment of working and leading in virtual and hybrid organisations, integrating processess and habits are even more relevant for high productivity and well-being.

Supporting businesses to improve performance through learning and coaching initiatives

I founded Microgo Pty Ltd with a mission to restore the joy for learning.We enable your learning initiatives to be more effective with improved learning retention by applying microlearning science. These neuroscience insights are embedded in our signature Neurodesign Learning Framework™. Your organisation will gain agility by implementing training programs easily, quickly and conveniently. The enhanced participant learning experience will achieve high engagement because microlearning programs are designed to be part of everyday way of life: training is short and powerful and it can be done on any device, anytime, anywhere.

- Partner with stakeholders and subject matter experts- Conducting needs assessment to shape learning strategy- Design and develop interactive and engaging online and blended professional development- Converting classroom training to virtual learning by leveraging instructional technology- Facilitation across all platforms- Management reporting and leader dashboards

Gavin is a microlearning and productivity expert and will bring his extensive skills honed over 20 years in learning and development to Impact Leaders.In addition to his skills and experience Gavin will also bring new capabilities to Impact Leaders through a strategic partnership with his company Improvement Sciences Australia (ISA). ISA will help us deliver engaging, effective learning aligned to our customer's goals, utilising experienced designers from around the world.Gavin is passionate about helping others to develop new habits to approach work and life and deliver their best work.

The Cuscal Diversity and Inclusion council's charter includes identifying opportunities to maximise the benefits of diversity and inclusion across Cuscal and provide thought leadership, tools and resources to achieve an inclusive workplace that best represents the broader community in which we operate. The D&I Council's objective is to contribute to improved outcomes in awareness of diversity & inclusion, identifying opportunities to improve inclusive practices that benefit both employees and Cuscal, and contributing to improved teamwork and cross functional collaboration by promoting greater understanding of individual differences through targeted activities.

Creation and execution of the Cuscal Payments Academy to facilitate knowledge transfer through a robust learning framework and materials. Achieved 100% completion across leaders and staff within the organisation and a 42% average uplift in understanding across nine product areas. Major project scope included consultation, production, refinement and implementation of an innovative new learning framework and modules for all Australian product streams.

Identified opportunities to grow Cuscal’s clients across Cuscal payment products and services. Engaged clients and led implementation of new innovative products such as the New Payments Platform as well as existing products such as Direct Entry and BPAY. Project managed and implemented structured programs to deliver optimal service including both business and technical areas. I facilitated planning, consultancy and training workshops to educate our clients around existing and emerging products and services.Cuscal successfully launched NPP in early 2018 to over 30 clients.

As an active member of the Cuscal Women’s Initiative Network committee, I am committed to driving programs that advance gender equality, inclusion and diversity at an organisational level. We have successfully launched a range of enterprise wide networking, learning and change initiatives and leadership programs.

Client facing SME for Cuscal's NPP Solution and related payment processing services. As part of the payments product I facilitate planning and educational workshops to educate our clients on the New Payments Platform and any overlays. My objectives include maximising NPP utilisation within Cucal's Client organisations and their customers by implementing best practices, and enabling business and technical representatives to understand and implement an optimal NPP service.

Responsible for development of the SUANFC junior football program known as the "Colts".

1) Regular consultation and effective needs assessment2) Stakeholder management at all levels2) Creation of regional learning curriculum to drive sales effectiveness 3) Design and deliver of blended training programs across the region4) Measurement and assessment of results5) Program and project management6) Management of global and regional curriculum including Consultative Selling, Financial Acumen, Leadership Skills, New Hire Orientation, Negotiation Skills, Competitive Intelligence

1) Drive wide-ranging Sales Capability initiatives in consultation with business partners at all levels2) Build tools, processes and methodology to drive premium sales performance3) Accurately diagnose performance gaps (knowledge, skills, attributes) at the organizational and individual levels4) Create targeted training, coaching and learning solutions5) Deliver blended 70-20-10 learning solutions6) Coach effectively to move performance7) Establish measures to monitor progress8) Build and monitor performance metrics9) Ongoing bench-marking to ensure strategy is aligned with business objectives

Performance improvement of the Acquisition and Client Management sales force across Japan Asia Pacific Australia• Led a wide-ranging Sales Capability initiative to build tools that will help drive premium sales performance within the business • Had responsibility for accurately diagnosing performance gaps (knowledge, skills, attributes) at the organizational and individual levels and addressing them through targeted training, coaching and learning • Primary responsibilities included: identify core skills critical to the success of customer-facing roles in Acquisition and Client Management, provide consistent reinforcement on core skills as the foundation of training platforms, ensure Acquisition and CLM leaders have mastered core skills and can coach effectively to move performance, establish measures to monitor progress, ensure transfer of learning back to the job with demonstrated impacts on performance metrics, ongoing benchmarking to ensure practices are competitive, align training strategy with all components of sales effectiveness initiatives.• Work closely with senior management leaders and employees across multiple business units. • Managed JAPA sales effectiveness other training and development projects and provided subject matter expertise through consulting across the business groups.

Responsibility for developing & delivering training to JAPA Global Corporate Services sales.• Designed and delivered sales effectiveness programs, particularly around process, methodology, product and skills across Japan Asia Pacific region• Created a comprehensive two week residential orientation program which has significantly increased our return on new hires• Continual improvement of existing programs, and implementation of additional training programs • Effective measurement of all programs to ensure return on investment• Detailed project management prior, during and post workshops • Full engagement with all levels of the sales organisation• Close involvement with sales leadership teams around business strategies and results• Management of direct and indirect internal resources to support effective training programs• Responsibility for sales tool management including master ownership and ongoing development of a Sales Library across JAPA and a Customer Relationship Database

Developed and implemented a standard sales process for the salesforce across JAPA region. This role included;• Determining strategy for the E2E Sales Process, covering all products and services• Leveraging Corporate Services Sales experience to ensure suitability to salesforce ensuring E2E drives consistency and best practice across JAPA region• Evaluation of existing platforms across American Express markets• Program management, including achievement of key milestones to extremely tight deadlines• Development of tools and processes and liasion with key linkage groups including Sales, Marketing, Operations, Technology, Finance, Legal, Quality• Successful executed strategy through development and deployment of a sales training program

Sales responsibility of introducing a travel interactive product into the Australia and New Zealand marketplace. This role principally comprised of the following components;• Liaison with the International Sales and Marketing development team• Formulation of the sales strategy, Market development/segmentation, Pricing and creation of selling/value proposition, and tender submission process• Communication to ou sales teams• Assessment of readiness levels across the market for all targeted clients and prospects• High-level client negotiations and contract negotiations and signings for clients to implementation stage

Implementation and ongoing management of the Qantas American Express Corporate Card including :• Training of the Qantas national salesforce and travel office management & personnel,• Providing product education and support to the American Express national salesforce,• Development of a sales forecast and results database on a common drive tracking and graphing data.• Liaison with senior management, as well as ongoing relationships with sales, marketing, consulting services, IT and operations management,• Formation of a lead generation campaign in conjunction with Qantas and our respective advertising agencies• Creation and management of a national marketing database • Consolidation and communication of best practices to senior and middle management• Providing assistance to other areas of American Express on major accounts• Liaison with senior financial management of national incentive program, and responsibility for execution of quarterly payments• In charge of the management of various training initiatives, and the implementation of programs• Management of initiatives such as fee increases, regional research and changes to relevant taxation

Overall responsibility for sales volume of $ 665,000,000 and management of sales team of 10 Managers and Sales Associates in NSW & QLD

Sales and Business Development to the Corporate Sector. Achievement of sales quota, awarded membership into the Presidents Club for sales excellence. Given additional responsibility for selling additional travel and Travellers Cheques products to the Corporate base as well as a 40% increase in my geographical territory. I was also involved in the implementation of our sales and marketing computer database to fully automate the processes involved in selling. In 1994 I led the Corporate Sales Managers in Travel Sales nationally with over double the set budget.

1) Meet or exceed sales targets for Corporate Sector2) Opportunity and Portfolio Management 3) Continually Enhance sales skills in Consultative Selling, Negotiation, Business and Financial Acumen4) Efficient implementation of new business5) Account growth and expansion

As President I was the principal leader and had overall responsibility for the club’sadministration (including financial) and strategic direction. From a strategicperspective I set the overall annual Committee ‘agenda’(consistent with the views of the members), helped the Committee prioritise its goalsand then aimed to keep the Committee on track within that overall framework.To acheive this I:1. Was well informed on all club activities including the club's current financial position, each of the teams run by the club, who is in charge of them and the current state of these teams within the club;2. Led the future directions and plans of the club including new amenities and infrastructure as we grew;3. Had a good working knowledge: familiarity with the constitution, club policies and duties of Committee members and other volunteers;4. Managed sub-Committees and Committee meetings: ensuring that all matters are discussed and the best decisions made, without lengthy meetings;5. Chaired the club's scheduled Committee and annual general meetings: saw that the agreed agenda is followed and all business is completed;6. Represented the club at local and regional level including league or council meetings;7. Was a supportive leader for all club members: listened to other people's suggestions (not just the Committee members) and acted on them;8. Facilitated club activities: encouraged and motivated members to ensure that planned activities go ahead;9. Prepared to ensure planning (including succession) and budgeting occurs at agreed and appropriate times: carried out planning and budgeting for the future in accordance with the wishes of the club members.My aim as an effective President was to:· Create opportunities for local children to play junior footbal- Lead the club without controlling;· Involve club members in decisions that affect them;· Stimulate balanced discussion;· Ensure meetings are held regularly at scheduled times and finish on time