Gavin Rush Email & Phone Number

Ipswich, United Kingdom

- I am a 3rd Line support enginner assisting 1st and 2nd line colleagues on a daily basis on issues they are investigating.- Providing support to other colleagues, from project teams to platform support and other service operation teams.- Providing support for multiple high level customers with 100s of sites between them, each with their own bespoke setup. - Providing 24x7 3rd Line On Call support on a 1 week in 3 basis.- Prioritising workload due to SLA agreements and priority… Show more - I am a 3rd Line support enginner assisting 1st and 2nd line colleagues on a daily basis on issues they are investigating.- Providing support to other colleagues, from project teams to platform support and other service operation teams.- Providing support for multiple high level customers with 100s of sites between them, each with their own bespoke setup. - Providing 24x7 3rd Line On Call support on a 1 week in 3 basis.- Prioritising workload due to SLA agreements and priority to reduce impact to users and companies.- Supporting Call Recording Platforms - Verint Witness 7.8.x, Ultra v9.x, Ultra v10.x, V11.1, v15.2 and NICE Engage v6.12. - Supporting Microsoft SQL 2005, 2008, 2012, 2016. - Supporting Windows Server 2003, 2008, 2012, 2016.- Supporting Microsoft AD, DNS, DHCP, Group Policy.- Supporting multiple AWS bespoke platforms. - AWS Certified Cloud Practitioner - SAFe. - Identifying diagnosing software deployment issues on new product releases. Show less

Ipswich

Provided support for multiple call centre locations throughout the UK. Provided support on multiple call centre products. Provided 24x7 2nd Line On Call support on a 1 week in 4 basis.• Interacted with the user/customer base for all customer sites to troubleshoot, diagnose and support of Verint, Windows Server, SQL Server, Aspect ACD, Cisco ICM and Symon Wallboard issues that were logged on the fault system.• Prioritised workload due to SLA agreements and Priority to reduce impact… Show more Provided support for multiple call centre locations throughout the UK. Provided support on multiple call centre products. Provided 24x7 2nd Line On Call support on a 1 week in 4 basis.• Interacted with the user/customer base for all customer sites to troubleshoot, diagnose and support of Verint, Windows Server, SQL Server, Aspect ACD, Cisco ICM and Symon Wallboard issues that were logged on the fault system.• Prioritised workload due to SLA agreements and Priority to reduce impact to users and company• BAU Support on Verint, Windows Server, SQL Server, Aspect ACD, Cisco ICM and Symon Wallboard• Supported Verint Witness 7.8.x, Ultra v9.x, Ultra v10.x, V11.1• Supported Windows Server 2003 R2 operating system• Supported Microsoft SQL 2005• Supported Server hardware issues Show less