Maintain multiple Vocera databases, establish and document processes for maintaining data integrity; work with clinical departments to keep various database entities up-to-date. Train users to use Vocera products and systems effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees and refresher training. Provide on-site support for troubleshooting, resolving and reporting technical issues to the appropriate support organization; collaborate with Vocera Technical Support and the customer’s support organization to resolve technical issues; maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software.

Accountable for profitability by diligent monitoring and analysis of estimating and productivity on day to day jobs. Ensure all quality standards are met by team members and clients. Manage control systems to ensure extra work is performed in a timely and accurate manner.

Assisted departments within the Department of Natural Resources in developing Business Continuity Plans for all work groups as a part of an expanded IT security program. Project includes working with designated IT personnel and key business users to constitute a Business Continuity Plan, meet with several business representatives, document functions, and perform a risk analysis and prioritize their functions.

My responsibilities included maintaining a high GPA, commuting to and from school, and holding a full time job throughout my college career.

Ran day to day operations and all business functions including maintaining properties, overseeing day to day operations, delegating work to team members, securing materials for projects, and creating schedules. Hands-on-leader that operates heavy machinery, drives company vehicles, maintenance on equipment, and meet safety expectations. The first line of contact for customers, understanding their concerns, and providing the appropriate immediate response.

Lead and motivated restaurant team members in a fun and enjoyable work environment. Supervised team members, determine adequate staff levels, and trained team members on different stations. Provided outstanding customer service and professionally addressed customer concerns.