Head Coach in charge of team management, including rostering, compliance, scheduling, meet management, coaching organisation, equipment management, and all aspects of running a track team.

Global customer owner driving innovation, customer satisfaction, and process improvement.

Responsible for the creation of customer test solutions for repair and refurbishment with sales and operations, from RFQ through go-live and maintenanceManage and coordinate all in-house test solutions including the development of new processes, solutions, and automation of current processesDesigned, (created and coded) two new test platforms for industrial applications for after-sales support, enabling growth into a new sector, and resulting in 2 new customers being onboarded Plug-in-based test engine allowing scalable growth and decentralized NPIs using Java-based plugins created with a library-based set of wipe featuresParallel wipe and control system for data center operations where I coded the prototype and ran customer buy-off which worked at 600% of the required capacity(Custom Linux image built on PXE network using bash, C/C++/Python, and HTML with a custom-built install, database and data processing system)Built the software team to upgrade and release, install, and develop a rolling release schedule to react to the changing needsInfrastructure coordination, server management, and network design and configuration

Built, managed, and developed an engineering organization with 30+ personnel, establishing a high-performance work culture centered on collaboration and accountability,Responsible for NPI of new processes/customers and creation of Reverse Logistics testing strategies, using a C-based proprietary language which enabled a continued 8%+ YOY growthExpansion of Cisco activities from 2-4 divisions resulting in testing of greater than 7000 part-numbers across all 4 programs using 100+ test linesConverted current waterfall model to an Agile development processManage bounce processes, warranty, customer data wiping, and end-to-end compliance of test processesSales Engineering Support, working on Account Strategy activitiesSite network manager for customer and engineering Networks

Conceived and kick-started and ran Global Engineering Board to coordinate engineering focus across all sites and business units by analyzing engineering strengths and leveraging best practices.

Responsible for all Cisco Reverse Logistics Returns testing, coding and engineering activities at TeleplanDesigned new test hardware design (The “Death Star”) to completely revamp handling, floor space, and inventory controlOptimized parts loading driving 80% touch-time reductionOptimized labor usage driving 50% cost savings50% drop in floor space, which was maintained after expansion of 2x the PIDsRequired complete ovehaul, aggregation, and new library implementation for long-term scalabilitySite Customer Network Implementation, support, and upgrade manager

Provided sustaining engineering support for repair and material flow processes on network products.Utilized experience with manufacturing, production, electronic hardware troubleshooting, along with understanding of network products and networks, and scripting experience in UNIX and C-based languages and SQL to provide engineering support.Reduced production errors by driving TQM implementations including conformity, Pareto analysis, work instructions, checklists, and training.Transfer and implementation of NPI (New Product Introduction) programs.Created, drove and implemented process instructions and training for test and repair processes that resulted in substantial cost reductionsDirected ECO implementation and support by effectively liaising between Cisco and Teleplan.Developed test scripts to automate manual processes (e.g. password breaking, system set-up, etc.).Performed quoting, costing, and forecasting for replacement parts.Configured and performed troubleshooting on network components.Utilized documentation systems to document BOMs, work instructions and training.Implemented database for tracking gold units, including calibration scheduling, scrapping.Effectively interacted with Cisco Engineers to interpret and implement test requirements, new testing stations, product development, and ECO implementation.Defined and drove projects to automate traveler and data collection using SQL databases.

Developed and implemented quality plans for process improvements to ensure cost effective, timely production processes and high quality products on a consistent, sustainable, and coordinated basis.Analyzed and planned space requirements and workflow, design layout of equipment and workplaces to improve efficiency of manufacturing production process.Drove the implementation of lean manufacturing procedures by determining the company's requirements through discussions with management and then worked with the technicians, line workers, etc., to understand and embrace changes and then implement them effectively, consistently, and uniformly.Developed non-conforming material database using Microsoft Access.Worked with Account Managers (sales) etc. to establish client requirements.Implemented kan-ban systems across all product lines.Implemented "supermarket" scheme for inventory reduction (projected reduction of 75%).Coordinated procurement to reduce overhead in purchasing and material purchase requests.Created Bills of Materials and designed configurator to automate manufacturing process from sales entry, through picking, costing, and inventory control.Worked with software contractors to drive documentation inventory-control system design changes.Implemented material and parts tracking for costing analysis.Interfaced with management and production lines to increase the manufacturing efficiency of product through the management of people, processes, and equipment.

ESI is the industry leader in the development and manufacture of high-speed termination, visual inspection, and functional testing equipment for Multi-Layer Ceramic Capacitors, inductors, arrays and various other surface mount components (chip sizes 1210 to 0201 - up to 200,000 parts per hour)Recognized as "Key Contributor" for "significant contribution" to record revenue, earnings and units shippedLiaised directly with all other departments (R&D, field service, mechanical, electrical, software, documentation, and sales) for system improvement projects, new product introduction, safety certification and application developments.During 300% ramp up in shipments, increased the rate of machines arriving at customers with no problems from <5% to >95% .Expanded system acceptance testing to all product lines Coordinated manufacturing and field service to improve installation time from 3 weeks to 3 days for highest volume and most exacting customer.Conducted 20+ buy-offs for sales and marketing - successfully used in-depth system knowledge to demonstrate system settings and capabilities to customers - 100% system acceptance by customers.Interfaced with 30+ international customers (including muRata, EPCOS, AVX, Kyocera) to define customer requirements and incorporate requirements into testing procedures.Coordinated with field service to get 100% feedback from customer installations - Successfully incorporated this feedback for process and logistical improvement and testing parameter updates.Drove projects for assemblies and test fixtures (including logistics, training, supplier compliance, parts procurement, specification of replacement parts and implementation in production).Continually used problem solving and troubleshooting skills.Wrote and verified Engineering Change Orders for product improvement, safety, cost savings, and manufacturability.Liaised with Agilent Technologies to implement test specs.Thrived under tight time constraints

Successfully drafted and implemented Factory Acceptance Test on highest volume product line.Effectively provided outsourcing support and coordination for test fixture design.Provided System Applications Support for continual product improvement.Responsible for final machine sign off before machine deemed ready to ship to customer.Defined configuration and system structure for a new product.Normalized test procedures, ensuring consistent preparation of machines to be shipped - resulting in dramatic improvement of customer satisfaction of machines upon arrival.

Power supply design, update, and support.Test fixture design and support - power supplies outsourcing.Low-level and System-level design, troubleshooting, and support, for marketing and field service.R&D -- new product introduction at sub-assembly and system level.Layout verification and updates