Gavin Jackson Email & Phone Number

London, Uk, Gb

Working with businesses across multiple sectors to deliver measurable returns from data and AI investments.

Supported the areas of Finance, Commercial, Product and Operations teams to identify opportunities to improve revenue and reduce costs through the use of data, analytics and ML. Whilst at Zepz, signifcant time and effort was spent consolidating the data of the two sub brands, WorldRemit and Sendwave to drive cost reduction and speed to insight.Key achievements;After 3 months delivered a strategic plan to deliver value from analytics at ZepzHired a team of Analytics Engineers to improve the velocity of data driven decision making by utilising dbtBuilt the data team rubrics for analysts, engineers and data scientistsContributed to core technology choices for a consolidated data platform and set of toolsDelivered insight to close significant external investment by demonstrating the ROI of pricing and product development Developed a core trading tool to quickly identify upcoming opportunities and risks to drive the weekly business trading meetingDelivered a lapse prevention model combining data from pricing, operations and customer support

Yeovil, Somerset, Gb

As the Head of Data Science, Analytics, & Insight at Screwfix, I reported directly to the Customer and Digital Director at the board level, leading a dynamic team of 18 professionals across five areas: Location Planning, Data Science, Analytics Engineering, Analytics, and Insight. My role involved regular presentations of analytical findings to the Screwfix board and Kingfisher Group Executive.I founded and spearheaded the Screwfix Data and Insight community, engaging over 100 participants through quarterly hackathons, training sessions, and knowledge-sharing events. I developed a comprehensive business-wide analytical roadmap that received external support, and I supported the implementation of a cutting-edge data and marketing technology stack, including Braze, Tealium, and Databricks.Key achievements:Delivering a CLV framework with behavioral segmentation, driving significant sales uplift through enhanced marketing activation.Launching a self-serve reporting suite via Power BI, significantly accelerating organisational decision-making.Establishing an OKR framework to ensure business-wide prioritisation alignment.Creating an incremental value model for all Screwfix propositions, setting clear growth objectives.Developing customer sentiment models for rapid trend identification and issue resolution prioritisation.Supporting the opening of over 250 new stores with actionable analytics.Initiating a customer health program to align research and analytics, enhancing customer experience and product development, including the Screwfix App and High Value Customer Programs.Additionally, I managed a significant team budget, ensured robust data governance including GDPR compliance, and designed and implemented a graduate scheme to nurture new talent in data science.

Yeovil, Somerset, Gb

After less than a year at Screwfix, I was promoted to lead two data teams: Data Products (Engineering and Advanced Analytics) and Business Analytics (BI and Reporting). My leadership development was supported with a yearlong, Europe-wide training course with a select group of colleagues from the Kingfisher Group, covering strategic thinking and building high-performing teams.Key achievements:Developing a price elasticity model that identified 2% cash margin improvements in core product categories.Delivering an email personalization model that added incremental annual online sales.Creating a marketing attribution model that optimized a significant portion of a large Direct Mail budget.Establishing team branding and a style guide for all outputs, including dashboards and presentations.Designing bespoke development plans for analysts and data scientists, leveraging LinkedIn Learning, external providers, and self-delivered courses.Generating critical insights throughout the COVID pandemic, contributing to the best sales growth on record.Presenting the Screwfix data journey at the annual EARL conference in London.

Yeovil, Somerset, Gb

Managed the newly formed Customer Analytics Team to leverage Screwfix customer data and new marketing technologies.Responsibilities:• The recruitment and development of four analysts• Delivering high value actionable customer insight• Integrating customer insight into the wider business• Prioritising the analytics work stackAchievements:• The development of interactive insight delivered through Tableau• The integration of predictive modelling into decision making using R• Forming the Screwfix Analytics Community• Identifying strategic 3rd parties to consult on Data Science best practice• Generating insight for Screwfix strategic projects

London, London, Gb

Manage and coach a team of highly skilled analysts that provide prescriptive and actionable insights to Trading and Operations teams in M&S Digital. Work directly with stakeholders of all seniority levels, including Director Level, acting as a business partner and consultant, ensuring key decisions are data driven. Active member of M&S analytical community, supporting more junior analysts, and driving a culture of data driven decisioning throughout the business.

London, London, Gb

Provided actionable insights to all M&S.com business areas: including Trading, Merchandising and Operations Development.Developed trading intelligence tools that identify drivers and barriers to sales growth. Insights gained lead to improved Trade Planning and more accurate forecasting.Led several analysis projects modelling efficiency opportunities for new E-commerce Distribution Centre - including basket mix, rate of sale forecasting, etc.Developed models for M&S.com’s in-store fulfilment operation, identifying optimal sales opportunities and operational efficiencies.Introduced new measurement frameworks that have now been adopted by the wider business as key performance indicators.

London, London, Gb

Leading projects streamlining businesses operating costs and supporting the delivery of strategic network enhancements.Providing timely and accurate analysis on network performance.

London, London, Gb

Completed a Marks and Spencer Head Office Graduate Scheme in Logistics. Spent six month placements in both General Merchandise and Food Logistics.Attended training courses in leadership, commercial accumen and personal development. Led 40 fellow graduates on a business strategy project.

London, Gb

University placement year spent at the Scientific Advisory Branch at the Land Warfare Centre in Warminster.Provided timely and accurate analysis on UK operations to drive performance and process imporvements.

Bachelor'S Degree (With Year In Industry), Mathematics, Operational Research And Statistics

Education record