Employed by Prestige International to provide specialized medical interpretation services for Japanese patients at Hiranandani Hospital. Responsible for facilitating communication between patients and healthcare providers, supporting clinical and administrative tasks, and assisting with the cashless insurance process to enhance patient care.

As an Intern at SRCC Children’s Hospital in Mumbai, backed by Narayana Health; I have helped the Hospital with administration work in various departments; Some examples include:Corporate Social Responsibility Department• Organize and Archive Documents from healthcare management system of the Hospital.• Helping patient financially by using government schemes such as MJPJAY, RBSK, CGHS, etc.• Understanding how CSR department of a hospital functions and how it is related to other departments like finance and billing.Billing Department• Billing Process for Govt. Scheme Patients like MJPJAY, CGHS, RBSK, CRPF, Central Railway, Assam Government.• The patient journey throughout his hospital stay and how its implemented into the healthcare management system.• OPD Patient’s billing process.• TPA Patient’s billing process.Human Resources Department• Hiring Process• Third party background verification• Organize and Archive Staff Records• SAP ERP system implementation (Talent Management, Payroll and Analytics)Finance Department• Reimbursement and Refunds Process.• Relation between Finance and other departments like CSR, Billing and SCM. • Oracle ERP Cloud system implementation (Vendor Management, Order Payment, Bill History, Etc.)While the internship I also had exposure to various processes, procedures and policies in other departments; Some examples include:Pathology Department (Use of Quality Indicators, Use of Laboratory information management system called ATTUNE)Central Sterile Supply Department (Processes and Procedures in CSSD, Quality Indicators used, division of department into different zones)Fire Safety & Security Department (Whole overview of safety and security measures taken in hospital like multi-sensor detectors, public address system, security cameras, pump room, fire sprinklers, fire extinguishers, etc.; Was part of a fire safety drill which helped in understanding handling staff and resources while in case of emergency)