Gawin Tsang Email & Phone Number

London, England, United Kingdom

Hong Kong

Leads the e-commerce team to innovate and develop key accounts and explore opportunities on potential accounts. Working with the major OTAs (Ctrip, Kiwi, gotogate…etc.), GDS (Amadeus, Travelport, Sabre, Travelsky) and airlines (LH/CX/SQ/BA…etc.) for airfare distribution and ticketing fulfilment. Key Achievements: NDCInitiate NDC airlines integration development for the company, which manages better conversation from customer and upsell opportunities via ancillary service.ATS systemBy adopting the traditional manual ticketing process to the Auto ticketing system, achieve ticketing volume increase but labour workforce down.API integrationsLead the team to initiate API integration process for auto ticketing workflow, to automate the complete Shop-Book-Ticket tasks to OTA partners.Refined revenue Managed better commission structure and presentation to appropriate partners to raise the yield at 20% more.PCI complianceset up the company policy and provide internal guidelines to company-wide stakeholders who handle credit card transactions. To make the company comply with PCI-DSS standards as per order by IATA.

A startup company which aims at providing a new B2B hotel booking platform for travel agencies.Key Achievements: Setup the company from scratchActed as the company head, response for all company setup, recruiting, licence applications, Sale and marketing and operations.Reaching sales targetThe company hit a sales volume of 4 millions HKD in 2015 financial year.New system deploymentcreate a sales campaign to penetrate a new system to acquire 50% of new users in 2015-16.

Hong Kong

Leads in the strategic, planning, executing, and iterating of the Company from startup phase into a high growth and scalable operation. Self-Mastery of ‘Sales Cycle Processes’ by generating sales leads and maximising successful closing conversions. Scale each successful Cycle Process by building teams that can execute proven processes. Train, Lead, Results, and Iterate.Key Achievements: Driving the newly formed team to maximise exposure of the Loopin platform, analyse market segments and target potential customers to approach them for business partnership.Explore any new market rivals to fine tune Loopin market strategy, And provide intensive training for new comers how to pitch potential clients.

Hong Kong

Dedicated to deploying an online hotel booking engine “HIMS” for internal and external consumers, job tasks including establishing XML / Dynamic inventory connection with various hotel suppliers. Managing the engineer and developer to fulfil the project criteria, maintain the project schedule up on the track as planned. Communicating with different offices and departments involved in the project the contributions is positively effective the system. Key Achievements: Liaise with hotel contents providers such as Expedia, Kuoni GTA, Hotelbeds to get the most beneficial terms to the company. Hosting travel agent seminars regularly, to maintain high product knowledge for our system users. Attending major industrial events to explore any new potential clients and venders

Hong Kong & Asia

Stationed in Hong Kong for all Far East sales activities including motivating business growth with existing clients, exploring and developing new business opportunities with new agents, client complaint & problem case handling, payment dispute & credit control. Responsible for Hong Kong, China, Taiwan, South Korea, Thailand, Singapore and Malaysia markets.Key Achievements: Work from home and responsible for all sales activities in the APAC region. Successfully signed up travel partners in different countries, to contribute and achieve annual sales targets. Attend/Exhibit at major travel fair (i.e. CITM, ITB Asia) to get market news about rivals and meet new clients

Hong Kong

Started as a coordinator at Miki Travel in June 2002, and was promoted to sales executive at the end of 2002. Responsible for sales in charge of the FIT department for the Hong Kong & Taiwan market. The duties are conducting regular sales visits to our clients (Travel agents), resolving operational conflict & complaints handling, product development, online reservation system maintenance, payment & credit control.In 2006, a preference for senior sales executive duties included organising annual travel trade fairs in both Hong Kong and China. Arranged seminars of online booking system launching and demonstration are also my roles.Key Achievements: To build up good relationships with affiliates including hotel wholesalers, retailers and OTA. Maintain and grow the existing partners booking performance and resolve their booking problems. Seeking opportunity to work with newcomers in the markets. And to prepare sales report and analytics to the management

Hong Kong

Coordinate all hotel reservations thru internet, included inbound and outbound, online system support, event planning, and travel vendors contracting.Key Achievements: Handling daily hotel operation fulfilment process, manage hotel tariff to ensure those rate accuracies appearing in the system and provide assistant to the travel agent user who aren’t familiar to work with our system