I'm an enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of hospitality management motivated to learn, grow and excel in Hotel Industry.

• Reliever for Duty Manager• Handling VIP guests and repeat guest of the property as a one point contact• Planning, organizing, and managing the daily operations of the hospitality staff to ensure efficiency.• Maintaining a high standard of customer service according to company operating procedures.• Determining the future goals of the hospitality division by studying market trends and working with the marketing team.• Supervising staff members to meet KPI• New – Employee training• Updating and presenting monthly KPI, Guest query and reports• Updating monthly guest FAQ’s

• Create aggressive guest satisfaction action plan to attain highest Star ranking for property overall.• Handling guest itinerary and orator for property’s services and facilities • Manage outside appointment bookings which include traveling, security, POS systems, equipment storage & maintenance.• Manage all building maintenance issues and facility aesthetics.• Train employees, coordinate scheduling and provide quality customer care increasing revenue and building long-term client relationships.• Handled cash payments and billing

• Perform all check-in and check-out tasks• Manage online and phone reservations• Register guests collecting necessary information (like contact details and exact dates of their stay).• Welcome guests upon their arrival and assign rooms• Provide information about our hotel, available rooms, rates and amenities.• Respond to clients' complaints in a timely and professional manner.• Liaise with our housekeeping staff & maintenance team to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs.• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.• Upsell additional facilities and services, when appropriate.• Maintain updated records of bookings and payments.

Room Service: Provide information on the menu, including descriptions of the exquisite items. With a focus on regional specialties.Maintain a list of the kitchen's essential items from the store.From the kitchen's standpoint, overseeing cleaning and maintenance.Engaging with the front office staff to get information on arriving visitors for a period of one week in advance so that personnel and kitchen supplies may be allocated appropriately