Gayathri V Email & Phone Number

India

• Interacts with Clients in understanding the business and problems for which they approach BI.• Mining and analyzing organizational data, including financial, employment, expenditure, Marketing and revenues.• Reviewing and validating the data to derive meaningful insights about reported problems and recommending solutions that increase the efficiency of processes and performance.• Preparing the documentation for identified strategies and handing over to the technical team for reporting and analytics.• Oversee the deployment of data and assessing the efficacy of adopted strategies.• Engaging with teams to determine resources, personnel, equipment, and facilities needed

Chennai Area, India

• Act as a liaison between the Business Process owners/client and the Technical Team.• Conduct stake holders meet, gather requirements with tools such as questionnaires, feature definition, policy/rules document and scope definition.• Analyze the Business requirement Document (BRD), Prepare gap analysis document, process flow, Functional specification document.• Validating requirements with stakeholders and Ensuring technical feasibility by coordinating with the technical teams.• Prepare documents, detailed mockup with UI in alignment with the requirement.• Review of the test cases to ensure that the requirements are properly captured.• Assigning the project to appropriate team, monitor project progress by tracking activity, presenting progress demos during sprint meet. Making sure the project is driven throughout the SDLC.• Providing assistance for the technical team in understanding the requirements.• Ensure working within the timelines and getting necessary UAT sign-off.• Constantly look out ways for improvements in requirement gathering, Coordination and communication between stake holders to provide better value without any gaps.

• New Software development team was created to drive the business online using technology.• Headed the development team, right from setting up the team, defining the objective, taking up new projects, Monitoring, delivering of software projects.• Played a major role throughout the Software development life cycle (SDLC). Got involved in converting Manual operations to automated solution.• Handled a team of 15+ web developers, testers, and support executives.• Also handled the Customer Service team, who makes sure, quality training is delivered throughout the Centers. Also resolves customer complaints according to the formulated turnaround time.• Acted as a liaison among the stake holders such as Customers, Partners, vendors and Corporates. Making sure seamless communication between all stake holders.• MIS report generation using MySQL and MS Access and MS Excel.• Holds responsibility in making sure the incidents are addressed and solved immediately to avoid the growth of problem.• Ensure in formulating a robust process to avoid gaps in the functionality. • Analyze customer satisfaction response and prepare corrective actions to improve CSI. • Helping to develop or update customer service policies and procedures• Managing customer services executives. Handling more complex or escalated customer complaints.• Authorizing refunds or other compensation to customers. Making sure accurate records are kept for communicating with customers.• Helping to recruit, train and appraise new staff.

1. Contribute to the new Developmentsa. Communicating each new development to the Cluster manager, Regional manager, Partner, coordinators.b. Getting feedback on each development.2. Coordinating for Various internal Traininga. Receiving monthly schedule from our RSC and announcing it through our internal website.b. Collecting participant list for each training and send it to RSC.c. Collecting Feedbacks on training and consolidating them.3. Monitoring the improvement of Qualitya. Frequently following up with the cluster managers/partners to ensure that each development is properly implemented in their cluster / center.b. Following up with the cluster managers/Regional managers to ensure each facilitator becomes L3 level instructor.4. Feed and improve the central storage system.a. Coordinate with the web developer for enhancing the intelligence of our website.b. Coordinating with web developer to make system automated.5. Coordinating with other department.a. Coordinating with Admin, Logistics, Regional support center etc.6. Reporting the Quality improvement.a. Reporting each development to the respective Product heads and the Country Head Tech support.

• Interacting with the industries w.r.t the STP and EHTP schemes, Export Import policy related issues, Customs and excise procedures, Import & Export code related matters. • Complete study of the project reports and verification of the applications to understand the viability of the project for setting up a 100% EoU under the STP & EHTP scheme and preparation of the relevant project and approval letters along with proper check lists. • Processing the initial registration procedures like legal agreement execution, issuance of green card and list attestations for import and indigenous purchases etc.,• Preparation of proposals and recommendations for according capital goods enhancements, renewal of STP & EHTP operations, Amalgamation of two companies, etc., • Preparation of approvals for Domestic Tariff Area sale DTA, DTA declarations.• Preparation of other recommendations and approvals for according space expansions NoCs for Customs Bonding, change of name, de-bonding of premise, sub-contracting approvals, issuance of Registration Cum Membership Certificates etc.,• Maintenance of relevant records cum registers like incoming dak, dispatch, New Application register, Monthly report etc., • Regular updation of Data in the Intranet EXIM package, MS Excel worksheet and the MS Access database.

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

B.C.A, Computer Application