Purpose: To create test plans and test cases.Specific duties and responsibilities, including but not limited to:Observe and uphold a standard of absolute confidentiality regarding the personal information of IMA's clients, and all corporate data which may be disclosed as a necessary part of the employee's work function. Create and write test plans & test cases. Works with IT team to improve process to improve processes, tools & methodologies. Perform other related duties as assigned (and work hours necessary for completion).

Develop Curriculums to train NY and PA Disability Schedulers. Responsible for New Hire Orientation, Phone System Training, Refresher training & soft skill training for existing schedulers as necessary.

To serve as the internal and external connection between IMA and its clients. This position is the integral, central contact for all client questions.

All secretarial-related duties such as, but not limited to, correspondence, answering the telephone (4 lines), coordination of medical appointments for new admissions. Preparation of all admission and discharge forms. Preparation and distribution of weekly/monthly/quarterly reports on specific due dates. Preparation of Completion Certificate for Treatment Program. Re-designed Completion Certificate for Culinary Arts Program. Reporting on the OASAS Website reporting program. Responsible for ordering office supplies. Computer Programs Utilized: MS Excel, MS Word, MS Outlook, and MS Publisher.

Creation and preparation of customized tour packages for groups and individuals. Inside sales of the Agency Brochure products, as well as airline reservations and ticket issuing, utilizing the Worldspan Reservation Management System, as well as the Infinity Carmel Program of ELAL Israel Airlines. Customer Service and problem solving as needed. Immediately after the 9/11/01 attacks, I also assumed the position of Secretary/Receptionist when staff cuts were made. In addition to all of the above duties, I was responsible for answering a 5-line telephone system, general typing, Dictaphone, filing and other varied office duties.

All secretarial related duties including, answering phones, correspondence, customer relations, processing of client information changes, direct mail (including mail merge on computer, assembly, and follow up telephone calls), appointment coordination, Sale of Auto and Homeowner policies, including Assign Risk and Progressive Auto Insurance.

Preparation of all insurance illustrations using Excel 5.0, Compulife Market Survey Software, Ætna Architect Software, PPI Prudential Canada Software, Transamerica Product Software. All secretarial related duties such as correspondence, meeting coordination. Responsible for updating mailing list & direct mail mailings using Excel 5.0 and MS Word for Windows 6.0. Assisting the Underwriting Department in the preparation of insurance applications. Reception Relief (4 lines)

All secretarial related duties. Receiving orders from retailers and placing orders with manufactureres. F/U on order status, customer service. Assist Real Estate Division with Lease and Purchase Proposals. Reception Relief.