• Compiling and completing various warehouse stock reports via excel• Performing weekly cycle counts and cycle count investigations• Replenishing of stock, ordering, and receiving incoming stock• Preparing orders for delivery• Assisting distributors with various inquiries• Reporting of any stock discrepancies to logistics manager• Managing our Book Branding mailbox for South Africa, Namibia and Botswana• Responsible for Warehouse/Sales Centre Stationery/Grocery… Show more • Compiling and completing various warehouse stock reports via excel• Performing weekly cycle counts and cycle count investigations• Replenishing of stock, ordering, and receiving incoming stock• Preparing orders for delivery• Assisting distributors with various inquiries• Reporting of any stock discrepancies to logistics manager• Managing our Book Branding mailbox for South Africa, Namibia and Botswana• Responsible for Warehouse/Sales Centre Stationery/Grocery requirement - Paper, Toner, Water and ad hoc requirements• Adhering to health and safety policies and procedures Show less

• Identify processes which were not adhered to (company policies & procedures in line with the NCA)• Conducting compliance and QA Audits (call and KYC documents)• Provide feedback on compliance and QA Audits to team leaders• Identifying common trends & mistakes as well as training needs• Handling of the company complaints inbox• Logging & issuing of refunds• Logging & issuing of account closures• Completing contract agreements where necessary • Drafting of… Show more • Identify processes which were not adhered to (company policies & procedures in line with the NCA)• Conducting compliance and QA Audits (call and KYC documents)• Provide feedback on compliance and QA Audits to team leaders• Identifying common trends & mistakes as well as training needs• Handling of the company complaints inbox• Logging & issuing of refunds• Logging & issuing of account closures• Completing contract agreements where necessary • Drafting of settlement & account closure letters – (using company templates)• Keep mutual stats during the month Show less

• Assisting customers in a time effective & professional manner with various enquiries• Handling, investigating & solving customer complaints telephonically, via fax & email• Drafting of settlement & account closure letters (using company templates)• Directing calls to the correct departments • Up-selling on loans• Completing loan applications where necessary

• Assisting customers in a time effective & professional manner with various enquiries• Handling, investigating & solving customer complaints • Collections and legal related processes • Up-selling on merchandise• Capturing & completing merchandise applications