- Client discovery and scoping sessions- Project management - Salesforce systems implementations, integrations and improvements- Documenting and defining requirements as user stories- Managing development team to deliver against requirements- Providing client estimates- Managing support requests- Salesforce configuration and administration

Managing a team of Global IT Professionals with the following responsibilities:-- 1st through to 3rd line support.- Systems implementation, support and maintenance.- Client, server and network hardware and software support and maintenance.- Management of software releases from test through to production.- Responsible for all environments from test to production.- Systems platform/network design and integration with partners.- Data Centre migration to Azure IaaS- Backup and disaster recovery- Incident and Change Management- Budget holder- Procurement and Management of Software Licenses- Supplier managementMicroEnsure has users, systems and partners based all over the world, transacts millions of records of data monthly and is growing at a rapid rate. As IT Operations Manager this is a varied and challenging role.

- Research, scoping, creating proposals and system design for Microsoft systems implementations- Numerous Microsoft virtual server to VMware ESX migrations.- 3rd line troubleshooting.- Server build process and documentation.- External systems evaluation and recommendation.

- Management of 8-10 Infrastructure Support Analysts- Design and implementation of numerous client/server projects:--- Active Directory design and implementation-- Windows 2000/NT4 Server to Windows Server 2003 migration – 40+ production servers-- VMware Server implementation for 60+ development and test servers-- Managed Windows NT4 to XP client migration of 1000+ PC’s (2 head office sites and 35 branch sites)-- DMZ/Firewall redesign-- SMS 2003, MOM 2005, SQL 2005, Symantec Anti Virus, WSUS and Exchange 2003 implementations-- Implementation of SAN and LAN backup, including design of scheduling and tape rotation- Incident management for major operational incidents- Team recruitment and development

- Windows 2000 Server / Active Directory design and migration- Checkpoint NG Firewall Administration- Windows NT 4.0 Server/Novell Netware 4.11 Administration- DNS, DHCP, WINS, RAS, printing, scripting, permissions, multiple domains (trusts)- Exchange 5.5 Administration- NT4 to XP migration management