Gaël Murat Email & Phone Number

Emmingen-Liptingen, Baden-Württemberg, Germany

I'm responsible for Cards and Consumer Goods Packaging/Packaging-on-demand business units.I'm leading sales, sales administration and product management teams for these two markets. I belong to the leadership team of the company.My responsibilities include:- Define and (over) achieve company sales targets with my team (EMEA and North America)- P&L management- Recruit and retain talents- Determine products strategy (technical, commercial and marketing aspects), e.g. Kano model- Plan tradeshows and marketing activities to shape the identity of the brand

Orleans

As Regional Manager, Bureau Solutions at Entrust Datacard, I help financial institutions stand out from the crowd! It’s all about engaging your customers and prospects, capturing mindshare and earning brand trust while driving operational efficiencies.My Region covers Spain, Portugal, Italy, France, UK and Iceland. We have currently 2,000+ employees in 34 worldwide locations and deliver sales, service and support across 150+ countries.If you have challenges in this area and would like to talk, or indeed need to understand how this industry is changing – please drop me a message or give me a call!

Orleans

Financial Instant Issuance is issuance of permanent & personalized debit, credit, prepaid, financial inclusion cards, social benefit cards from bank branches or retail locations. Entrust Datacard offers financial instant issuance solution for instant purchasing power, boost card portfolio performance and create an optimal in-branch experience.I'm responsible for sales and business development activities Western/Southern Europe and French speaking Africa. Responsibilities include:Build and execute regional business plan and opportunity plans to meet revenue targets in Instant IssuanceWork with Entrust Datacard and partner’s sales and service teams to create strategies, business models and solutions for prospectsIdentify, qualify and justify proposals in conjunction with partners, leading to a win for FII solution and servicesTo build a strong relationship with the customer and end users by understanding their environment, business objectives and challengesDevelop strategic relationships & alliances with other stakeholders in the market segment

Orleans

I manage a small team to partner with account managers when necessary as part of sales activity, and proactively visit and communicate with customers and prospects to understand their changing business requirements and to promote Datacard solutions.Accountabilities are:Customer facing: identify issues and diagnose solutions, have the ability to articulate the findings and help the customer, define and document business requirements, translate customers' needs to internal engineering colleagues.Partnering with sales: work with sales account managers and channel partners for planning and strategy development, provide technical content and answers to RFP/RFI/RFQ, meetings with customers, create presentation materials and product demonstrations, provide competitive market intelligence to marketing and management teams.Leadership: perform management duties according to Datacard policy, provide coaching.Education and development: self training, up to date knowledge and skills on Datacard products and services.

Orleans, France

As a TSC (Technical Sales Consultant), I'm the medium between sales force and technical/development teams. It requires a deep technical and functional understanding of all software and solutions, and a close relationship with sales people.I'm here to analyze and define customers' needs and provide them with most suitable solutions for their EMV migration, development and deployment. This is mainly achieved through meetings and visits, conference calls, and software/solution demonstrations.I also define costs, margins, and build quotations/offers (this also includes answers to RFP, tenders, etc.) for final submission to customers. This leads to firm orders that I transfer to my Solutions department.

Datacard is the world's leader in secure ID and card personalization (bank and loyalty cards) for over 35 years.I belonged to the customer integration group, a software development department which consists of a team of 20 persons. My responsibilities included EMV and smartcard integration and tests, and definition of specifications. I was also in charge of data validations reports, both in our office and on customers ‘sites (for factory acceptance tests and customer acceptance tests).I had close relationships with developers (bugs, crashes feedback) and project managers. My job also consisted in frequent travels within EMEA area to visit customers for: functional/technical data validations, installations, and trainings.Accomplishments include:Installation (hardware and software) of brand new smartcard production branchesUpgrade (hardware and software) of existing smartcard production branchesTraining for smartcard production staff on hardware and software (both mass production and desktop machines)

Lexmark Int. is a leading developer, manufacturer and supplier of printing and imaging solutions for offices and homes.After IT department outsourcing, I have been in charge of leading, training and auditing new support teams in Hungary, and also creating new processes and procedures to ensure correct transition.Achievements include:- Training for 10 new technicians (for email and phone support)- Audit of this 10 person team for several weeks- Production reports and development of improvement actions

My team (4 people) and I were in charge of technical and functional assistance for about 1500 Lexmark employees in 20 different countries. Our domains of expertise included Lotus Notes, Microsoft Office, TCP/IP networks, and Microsoft systems.We also had to maintain a knowledge base, train new technicians, and propose new solutions and processes.Accomplishments include:- Ensure availability of systems and applications used on a daily basis by all employees (from accountancy to production sites)- Development of new processes and development of actions to improve service quality

CMA CGM is the 2nd world’s biggest shipping company.Within a team of 5 persons, I was in charge of providing company’s branches with functional assistance on all of our internal software used to run daily transactions. Target consisted of 250 agencies and around 8000 users. My responsibilities also included writing and updates of support procedures, and installation and training missions within EMEA area.Achievements include:- Installation of programs and software in new branches, and training for local staff on our systems (e.g. Kenya, Ukraine)- Training for fellow colleagues on ‘shipping’ software and programs

Bachelor Of Applied Science (Basc), New It Technologies

The areas covered included oriented object programming, databases, system administration and networks.

Bachelor Of Arts (B.A.), British & American Litterature And Civilization

The areas covered included study of British and American history and literature from middle-age up to now.

Strategic Selling & Conceptual Selling

Negotiate Success And Executive Impact