Gaetan Martens Email and Phone Number
Gaetan Martens work email
- Valid
Gaetan Martens personal email
Highly committed people- and escalation manager with excellent communication skills. Demonstrating over 15 years of experience across sectors and countries. I always go the extra mile.
Zayo Europe
View- Website:
- zayoeurope.com
- Employees:
- 216
-
Director Of Analytics, Efficiencies And SustainabilityZayo EuropeUnited Kingdom
-
Director Isp & Facilities, Sustainability And Site OptimizationZayo Europe Oct 2024 - Present
-
Director Isp & Facilities, Real Estate, Sustainability And Site OptimizationZayo Europe Jan 2024 - Sep 2024
-
Director Facilities, Isp & Real Estate EuropeZayo Group Aug 2021 - Dec 2023London, England, United Kingdom -
Director Service Delivery NordicsColt Technology Services Jul 2018 - Aug 2021Copenhagen Area, DenmarkGovern Service Delivery in the Nordics (DK, SE, NO, FI & IS)Manage 11 direct and 10 indirect reports located in two offices in two countriesMonitor and control budget conformanceConsistently outperforming the monthly revenue targetsImproving productivity by applying structural changesBoosting office moral and reducing stress through personal supportOpen-door mentality, actively contributing to the team and business -
Manager Service DeliveryColt Technology Services Oct 2010 - Jun 2018DiegemDaily supervision and guidance of 8 direct reportsSuccessfully resolving escalation and expedite requestsMonitoring and enforcing KPI conformanceActively surveying the full order pipelineBuild and grow relations with third party suppliersConsistently outperforming the monthly revenue targetsBoosting NPS to above 50%
-
Team Leader Consumer CareKpn Group Belgium Apr 2009 - Sep 2010Woluwe-Saint-Pierre, BelgiumDaily supervision and guidance of +/- 20 CS agents (1st to 4th line support)Solving escalation requestsMonitoring and enforcing KPI conformanceOrganizing daily workload spreadProof reading texts in French, English and DutchPerformance reviews with team members -
Stay At Home DadHome Sep 2008 - Mar 2009
-
Cs Manager (Lead Game Master)Blizzard Entertainment Nov 2007 - Aug 2008Vélizy-Villacoublay, Île-De-France, FranceDaily supervision and guidance of +/- 5 CS Team Leaders Escalation point for the entire English team on the work floor Monitoring and enforcing KPI conformanceIn-depth involvement in policy and procedure think-tanksOrchestrating the personnel-spread across shiftsMaintaining and controlling information flowHandling sensitive information pertaining to new (unreleased) content -
Cs Team Leader (Senior Game Master)Blizzard Entertainment May 2005 - Oct 2007Vélizy-Villacoublay, Île-De-France, FranceDaily supervision and guidance of +/- 10 CS AgentsSolving escalation requestsMonitoring and enforcing KPI conformance Following up on quality control checkups done on AgentsInvolvement in procedure think-tankTesting of servers when made live after updates & QA new content
-
Cs Agent (Game Master En)Blizzard Entertainment Dec 2004 - May 2005Vélizy-Villacoublay, Île-De-France, FranceB2C (business to consumer) support; daily contact with customers through online chat tools whilst maintaining a high level of quality without faltering in the preset quantity requirements, …
-
Bar Officer At Culture ClubBel.Mondo (Belgium) 2001 - 2002Ghent, Flemish Region, BelgiumPretty much all logistical work that is required for a club that holds 1500 people. Which is a lot, really...
-
Event AssistantBel.Mondo (Belgium) 1996 - 2002
Gaetan Martens Skills
Gaetan Martens Education Details
-
Japanese -
Kae
Frequently Asked Questions about Gaetan Martens
What company does Gaetan Martens work for?
Gaetan Martens works for Zayo Europe
What is Gaetan Martens's role at the current company?
Gaetan Martens's current role is Director of Analytics, Efficiencies and Sustainability.
What is Gaetan Martens's email address?
Gaetan Martens's email address is ga****@****ayo.com
What schools did Gaetan Martens attend?
Gaetan Martens attended Ghent University, Kae.
What skills is Gaetan Martens known for?
Gaetan Martens has skills like Leadership, Customer Experience, Service Delivery Management, Information Technology, People Management, Coordination, Itil, Logistics, Satmetrix, Escalations Management, Data Analysis, Telecommunications.
Not the Gaetan Martens you were looking for?
-
Gaetan Martens
Ghent Metropolitan Area2fulladsl.be, cerence.com -
1kbc.be -
Gaetan Martens
Greater Paris Metropolitan Region -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial