Gaëthan Vliegen

Gaëthan Vliegen Email and Phone Number

Service Level Manager @ nFuse @ nFuse NV
Gaëthan Vliegen's Location
Genk, Flemish Region, Belgium, Belgium
Gaëthan Vliegen's Contact Details

Gaëthan Vliegen work email

Gaëthan Vliegen personal email

n/a
About Gaëthan Vliegen

Gaëthan Vliegen is a Service Level Manager @ nFuse at nFuse NV. They is proficient in French and English.

Gaëthan Vliegen's Current Company Details
nFuse NV

Nfuse Nv

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Service Level Manager @ nFuse
Website:
nfuse.eu
Employees:
7
Gaëthan Vliegen Work Experience Details
  • Nfuse Nv
    Service Level Manager
    Nfuse Nv Oct 2022 - Present
    Service Delivery EscalationAMSAPM, Performance & Security, GDPR, Identity & Access ManagementPlanning, coordination, delivery, agreements, monitoring & reporting on Service Level Agreements. Design of SLM-frameworks and SLA.Determining, documenting and agreeing on requirements of new services and production services and production of Service Level Requirements (SLRs) Monitoring performance & services & improvement of customer satisfaction.Review… Show more Service Delivery EscalationAMSAPM, Performance & Security, GDPR, Identity & Access ManagementPlanning, coordination, delivery, agreements, monitoring & reporting on Service Level Agreements. Design of SLM-frameworks and SLA.Determining, documenting and agreeing on requirements of new services and production services and production of Service Level Requirements (SLRs) Monitoring performance & services & improvement of customer satisfaction.Review agreements (OLA's, UC's)Continuous Service Improvement ITIL driven performanceAtlassian SuiteAtlassian JIRA Project Management SoftwareAtlassian ConfluenceNew Relic MonitoringApplication Performance Monitoring & SecurityDataDogSite24x7Dynatrace Show less
    View
  • Equans Belux
    Process Solutions Service Manager
    Equans Belux Mar 2020 - Sep 2022
    Genk, Vlaanderen, België
    Establishing Complete Service Pillar:Service Management & Change ManagementService Contracts - Rebuild & RenegotiateSLA & SLRInternal Documentation Inventory.Hardware Parts Inventory Customer Escalation ProcedureRoot Cause AnalysisService DeliveryContinuous improvement.BillingDevelopment Team De-escalation/DefusingExpectation Management
    View
  • Ikanbi Belgium Sa
    Team Leader
    Ikanbi Belgium Sa Jul 2017 - Sep 2019
    Liège Area, Belgium
    Inbound, Outbound & Back-OfficeKPI Setting, Analysis & ReportingCCOMRecruitment campaign - including interviewing candidatesChange ManagementTeam Dynamic ManagementPeople ManagementCoaching & Training (Team of 60+ agents)Continuous Improvement
    View
  • Teleperformance Benelux
    Customer Service Representative
    Teleperformance Benelux Dec 2015 - Jun 2017
    Maastricht Area, Netherlands
    View
  • Cargo Karting
    Marshall
    Cargo Karting May 2012 - Jan 2016
    Informing customers about the rules and monitoring the safety on the track.
    View

Gaëthan Vliegen Education Details

Frequently Asked Questions about Gaëthan Vliegen

What company does Gaëthan Vliegen work for?

Gaëthan Vliegen works for Nfuse Nv

What is Gaëthan Vliegen's role at the current company?

Gaëthan Vliegen's current role is Service Level Manager @ nFuse.

What is Gaëthan Vliegen's email address?

Gaëthan Vliegen's email address is ga****@****fuse.eu

What schools did Gaëthan Vliegen attend?

Gaëthan Vliegen attended Hogeschool Pxl, Provinciale Handelsschool Hasselt, Stedelijke Humaniora Dilsen.

Who are Gaëthan Vliegen's colleagues?

Gaëthan Vliegen's colleagues are Hans Schroyen, Sam Swartenbroekx, Dorien Libens, Levi Loyen, Arif Eredjeb.

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