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Gary Burton Email & Phone Number
Group Head of IT and Digital
at
Lanes Group
LinkedIn matched
✓ Verified July 2026
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Profile completeness 86%
Current company
Role
Group Head of IT and Digital
Location
Leeds, England, United Kingdom
Who is Gary Burton? Overview
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Quick answer
Gary Burton is listed as Group Head of IT and Digital at Lanes Group, based in Leeds, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Gary Burton.
Gary Burton previously worked as Head of IT at Northern and Group Head of IT Service Management at Autoprotect.
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Lanes Group
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Profile bio
About Gary Burton
Accomplished Senior Leader with extensive experience in steering Global strategic projects and programmes across diverse business landscapes and heavily regulated industries, including Payments, Retail, Data and Transportation. A proven ability to navigate complex organizational, cultures and markets, enabling successful delivery of strategic initiatives. Adept at fostering stakeholder relationships at all levels, including board members, through effective communication and relationship management. Demonstrated expertise in cultivatingcustomer-centric cultures that drive outstanding results. Highly adaptable, with a relentless focus on achieving objectives through seamless execution.
Listed skills include Leadership, It Strategy, Stakeholder Management, It Outsourcing, and 19 others.
Current workplace
Gary Burton's current company
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8 roles
Gary Burton work experience
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Head Of It
Executive Leadership Team member directing enterprise technology, service strategy and £12M technology portfolio encompassing Service Management, Infrastructure, Project/Program Management,and Information Security▪️ Operate within Northern’s Executive Leadership Team (ELT).▪️ Led enterprise-wide IT Support Strategy rollout across 7,000 employees and 500 locations; in response to an external audit; turning IT from back-office function to a strategic business partner.▪️ Provide technology leadership and strategic direction to the board of directors. ▪️ Introduced service insights and delivery roadmaps presenting updates as part of monthly IT service reviews.▪️ Accountable for Service, Operations, Programme Management and Cyber - £12m budgeting responsibility. ▪️Introduced IT Business Partnering within the organization to support the visibility, planning and delivery of company objectives and to align both business and IT need. Naturally surfacing IT involvement in initiatives such as tech modernization and enablement programmes at legacy Engineering depots.
Jun 2023 - Mar 2024
Group Head Of It Service Management
Leading IT Service Management 24x7x365. Having established and led the introduction of an IT Service Management Framework, I showcased exceptional ability to understand the customer and translated this into a scalable model that delivers results.Highlights include:• Led IT Support Service and IT Operations division - group wide.• Established 1st, 2nd and 3rd line resolver teams / support processes that extended to 3rd party support. • Transformed IT Service in 12 months from ‘chaotic’ to achieving 98% SLA against response and resolution times.• ITSM team formation including processes for Major Incident, Problem and Change Management.• Instilled a culture of ‘continues improvement’ that optimized process and operational effectiveness from HR onboarding through to consolidation of IT Infrastructure to reduce cost.• Outsourced (EUC) IT Support for L1/L2 from Vendor selection through to performance management and review.Projects included: O365 Migration from G-Suite, EUC outsourcing, ServiceNow process design and introduction of Incident Management, Change Management and Problem.
Dec 2019 - Jun 2023
Global It Services Manager
Global oversight of IT Support Services, 24x7x365 for transportation systems from device through to payment, front and back office solutions. Leading a department of 70+ staff, highlights include; large scale service transition of services for TfL, Service transition transition and support for TfNSW and MTA programmes, relationship management and service coordination - ensuring the delivery of services aligns to contractual commitments as part of a managed service. ISO accreditation with distinction in September 2019.
Jan 2019 - Dec 2019
It Operations Manager
Jan 2017 - Jan 2019
It Programme Manager
Jan 2015 - Jan 2017
It Infrastructure Project Manager
Jan 2011 - Jan 2015
It Operations Support
Jan 2008 - Jan 2011
FAQ
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What company does Gary Burton work for?
Gary Burton works for Lanes Group.
What is Gary Burton's role at Lanes Group?
Gary Burton is listed as Group Head of IT and Digital at Lanes Group.
Where is Gary Burton based?
Gary Burton is based in Leeds, England, United Kingdom while working with Lanes Group.
What companies has Gary Burton worked for?
Gary Burton has worked for Lanes Group, Northern, Autoprotect, Cubic Corporation, and Transunion.
How can I contact Gary Burton?
You can use AeroLeads to view verified contact signals for Gary Burton at Lanes Group, including work email, phone, and LinkedIn data when available.
What skills is Gary Burton known for?
Gary Burton is listed with skills including Leadership, It Strategy, Stakeholder Management, It Outsourcing, Itil, Programme Delivery, It Risk Management, and Incident Management.
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