Ensuring uniform and standardized account opening processes with completedocumentation and approvals (where applicable) in line with the bank’s policies,procedures and addendum compliant and enquiries within the specified turnaroundtime.Generating and collating of daily, weekly, monthly, quarterly and annual reports,rendered promptly for management’s decision.Ensuring zero error tolerance in account opening and escalated issues are promptlyattended to or corrected where applicable.Keeping abreast with CBN policies on customer related policies as it affects accountdocumentations and processes.Oversee recruitment, hiring and training of customer service staff to further companygoals and sustain high customer service benchmarks.

• Management of over 2000 retail and business accounts. Directly responsible for ensuring their needs are met. Successfully performed this task mainly digitally and automation.• Part of the team that grew the branch’s profit portfolio to profit making. Massively went retail to increase the branch’s DDA.• Successfully reactivated over several dormant accounts in 3 months, 30% of those account maintained an increased balance.• Promoted the banks products and crossing selling of digital/e-products such as Skye mobile, Internet banking, USSD code.• Risk asset creation, prepare weekly activities and monthly performance report while generating leads

Manage customer needs, follow up on customer enquiries, proffersolutions to problems and document actionsEnsure open communication between customers and company,partake in projects and input information in the CRM data page