• Provided secretarial support to team members of assigned area by typing a variety of technical and non-technical material such as medical reports, policy and procedure updates, reference letters, on-call schedules, labels, correspondence, forms, and spreadsheets by methods such as receiving work requisition, completing item according to instruction utilizing various word-processing and spreadsheet software packages to draft, format and provide graphic enhancement to material/spreadsheets and forwarding material to originator within established departmental time frames.• Drafted correspondence from verbal instruction and/or handwritten draft for review and signature by originator and/or compose and sign routine correspondence such as form letters when directed.• Arranged meetings for medical staff• Set up and maintain filing systems File slides, boxes, and requisitions as appropriate and retrieves slides, boxes, and reports according to established procedures. Organize slides and blocks for rounds as required.•Provided support for departmental activity relating to student/resident teaching and evaluations by methods such as taking registration information, preparing overheads or other visual aides utilizing word-processing and graphic software as well as compiling, collating and distributing teaching and evaluation materials as required.• Identified supplies according to predetermined needs by checking stock, completing internal requisitions to order replacement items for supervisor's signature, verifying receipt of items and stocking shelves as required.• Photocopied, faxed and distributed material such as reports for personnel within Pathology & Laboratory Medicine by receiving items for duplication and operating photocopying or facsimile machine as required.

• Coordinated and managed scheduling for healthcare aides, ensuring that all shifts were covered and patients received high-quality care.• Communicated with patients and their families to ensure that their care needs were met and that appointments were scheduled at convenient times.• Worked with other healthcare professionals, including nurses and physicians, to coordinate patient care and ensure that patients received comprehensive care.• Trained new healthcare aides on the scheduling system and provided ongoing support to ensure that they were comfortable using it.• Adapted to unexpected changes in patient volume and staffing needs, ensuring that patient care was never compromised.• Utilized strong time management and organizational skills to ensure that all tasks were completed accurately and on time.

 Assisted Ophthalmologists with in-house procedure such as laser and injections. Administered Visual Field (VF) test, Optical Coherence Tomography (OCT), eye drop administration for dilation,tonometry, Schirmer test, refraction, color vision test, and glare testing Performed LipiScan to analyze the health of meibomian gland. Performed basic ocular muscle evaluation and documentation measuring EOMs and identifying type of muscledeviation Provided proper drops to prepare patients for YAG surgeries. Performed patient’s pre and post-op surgical instruction, including witnessing signed consent forms Scheduled and confirmed medical appointments, received and communicated messages for medical staff andpatients Entered and formatted electronically based medical reports and correspondence, prepared spreadsheets anddocuments for review Established and maintained various internal office administrative support procedures such as documenttracking, filing and monthly reporting Supervised and trained other staff in procedures and in use of current software

● Oversaw day-to-day operations of the store, including sales, inventory management, and customer service● Supervised a team of 30 sales associates, providing training and coaching to ensure that they met performance targets.● Created and managed employee schedules, ensuring that staffing levels were appropriate to meet customer demand in a unionized environment.● Monitored inventory levels to ensure that the store had sufficient stock to meet customer demand.● Conducted regular inventory audits and implemented new systems to reduce shrinkage and improve accuracy.● Developed and implemented a new sales strategy that increased revenue by● Coordinated with other departments, including merchandising and marketing, to ensure that promotions and displays were executed effectively.● Achieved 6th rank in sales in west Canada for the first time since store opened.● Conducted regular performance reviews with sales associates and provided ongoing feedback to help them improve their skills and meet their targets.● Resolved customer complaints and escalated issues to upper management when necessary.● Coordinated with other departments, including marketing and finance, to ensure that store operations were aligned with company goals and objectives.

 Worked with advisors to develop customized learning plan and teaching material Motivated students to discuss, interact, and network with other likeminded adults. Partnered with the advisor to plan and implement lessons following university’s curriculum, goals, objectives and philosophies. Tutored students individually and in small groups to reinforce learning concepts.

 Registered patients in the ImmsBc software Scheduled, booked, and coordinated patient appointments. Helped clients to fill-up forms. Counseled clients to take Moderna vaccine as a second dose instead of Pfizer or AstraZeneca. Explain to clients to book their appointment when they become eligible. Communicate effectively both verbally and in writing.  Completed the Covid-19 screening assessment with each individual as they entered the facility.the facility. Ensured that all safety and infection prevention control policies are followed Greeted and engaged with individuals accessing services at the facility.