Experienced Industrial Engineer with over a decade of successful engagement in IT roles, ranging from team leadership to local and regional management positions. Proven track record of upholding IT services aligned with ITIL best practices and steering projects. Proficiently managed the end-to-end process of delivering, supporting, and implementing ERP, CRM, and WMS systems. Operational Continuity Manager with in-depth proficiency in overseeing L1 and L2 support services. Recognized for adeptly driving change management initiatives, including process redesign and effective team leadership. Responsible for elevating business productivity and enhancing customer service experiences through analysis, design, and implementation of cutting-edge methodologies like SRE, SAFe, and Agile. Contributor in shaping the strategic IT direction of the company by collaborating closely with diverse business sectors. Governed IT operation strategies across a wide array of industries, including retail, e-commerce, logistics, mining, education, and financial services.