Owner of on-line cigar business specializing in infusing cigars with alcohol. My company attends vendor events, private parties, and bulk sales.

 Managed satellite network components and applications to ensure seamless service across various segments of the Satellite-Based Network (SBN): Feederlink Earth Stations (FES), Ground-Based Beam Forming (GBBF), Analog Beamport Converters (ABC), Satellite Carrier Monitor System (SCMS), Mobile Data Services (MDS), and the Communications Ground Segment (GCS) voice service. Operating network management tools such as Netcool, Big Brother, What's Up Gold, and various proprietary systems to monitor each segment of the network. Conducting initial diagnoses of network issues, followed by the isolation, documentation, and dispatching of Service Notifications for network incidents. Process adhered to troubleshooting procedures, drawing upon my industry best practice troubleshooting skills, Network Management tools, and the Remedy trouble ticketing system. Maintaining documentation to record new equipment installations, site changes, and configuration adjustments, as well as performing routine maintenance. Sending Maintenance Notifications for change management and assisting in coordinating these changes with various gateways located throughout North America.

 Contracted by the Social Security Administration (SSA) to provide 24/7 network support, troubleshooting, network upgrades, and monitoring for SSA sites worldwide. Responsible for a range of tasks, including preparing installations, conducting testing, re-racking equipment, and performing cutovers for 3900 Cisco routers and circuits spanning from GigabitEthernet to DS3. Filed comprehensive reports upon the successful completion of router installations and circuit upgrades, ensuring documentation of all work performed. Configured Uplogix modems to facilitate Out of Band Management (OOBM) for routers deployed in the field. Collaborated with Tier 3 troubleshooting teams, particularly within the Ethernet and Broadband group, offering assistance and follow-up as needed. Managed the ticketing process, which involved opening, updating, and closing tickets through both the CenturyLink ticketing system (Remedy) and the SSA ticketing system (HP Service Manager).

 Held the role of managing the 24/7 Network Operation Center (NOC) Tier 1-2 support, overseeing the network operations for 400 site routers and 3500 switches. Responsibilities included troubleshooting circuits and router issues, basic network configurations for routers in production, installation of new routers, circuit upgrades, and turn-ups. Served as the liaison between the Local Exchange Carrier (LEC) or Verizon and the IT Point of Contact (P.O.C.) on-site to address and troubleshoot circuit and router issues. Actively monitored the wide area network (WAN), identifying and addressing potential issues with routers and switches. Initiated first-tier response testing when problems arose by connecting to the router through a modem and opening tickets with LEC/Verizon to assist in testing and resolution. Conducted continuous monitoring of Microsoft Exchange servers for potential issues and initiated the opening of tickets for the server team to investigate. Assumed various other duties, such as performing port turn-ups in data closets for users, managing IP and DHCP scope address assignments upon user request, handling patch cable management in Data Center and Data Closets, performing tape backups at user requests, updating network diagrams using Visio, generating weekly and monthly reports on circuit and router issues, configuring modems for remote sites, and updating site P.O.C. information. Proficiently carried out the basic installation, configuration, and troubleshooting of Voice Over Internet Protocol (VoIP) phones for users and their accounts. Demonstrated strong leadership by training and managing network technicians, ensuring they adhered to standard operating procedures, assisting them in troubleshooting network issues, and providing morale support to the team.

Provided NOC support to companies under contract through monitoring and troubleshooting voice and data equipment Responsible for network monitoring and management using applications tools such as Magic Service Desk, Unity Event Tracker and IRISnGEN alarm system Troubleshoot WAN circuits and router issues with telecommunication company (Verizon) Open, follow-up, and close trouble tickets from problems on the network, which include but not limited to port turn-up/security on switches, router configuration, testing of circuits, monitoring network devices, and dispatch voice engineers to sites for troubleshooting

 Provided NOC support, while actively engaged in network monitoring and management utilizing application tools like Spectrum OneClick Console and Peregrine Service Center Client. Demonstrated expertise in troubleshooting WAN circuits and router issues, collaborating with the Local Exchange Carrier (LEC) like Verizon or network engineers at remote site locations. Managed the end-to-end process of trouble tickets, encompassing the opening, follow-up, and closure of tickets for network issues. These issues included but were not limited to resolving down circuits, monitoring circuits, addressing network cable drops, and facilitating switch port turn-up. Assisted the Call Center by handling tasks such as password resets and resolving Virtual Private Network (VPN) issues for users working from home or remote locations.

 Provided user support on a government WAN network equipped with Cisco routers and switches. Managed NOC support responsibilities, including network monitoring and overseeing network equipment. Effectively handled the entire trouble ticket process, involving the opening, follow-up, and closure of tickets for various network issues. These included addressing down circuits, monitoring circuits, resolving network cable drops, and facilitating switch port turn-up.

 Managed a network that featured 8010 and 1648 model Nortel routers/switches, as well as 7200 and 2500 series Cisco Routers and 2900 Cisco Catalyst Switches. These network components were located in both the data center and campus. Acted as the first-tier response for network monitoring, management, and system upgrades, using various applications such as HP Openview, Nortel Device Manager, and the Remedy Action Request System. Conducted routine preventive maintenance on Nortel switches and routers, maintaining a comprehensive database of results on a weekly, monthly, and quarterly basis. Executed duties in accordance with trouble tickets, change requests, or correspondence received via email for the Network Operation Center. These responsibilities included equipment replacement, configuration adjustments, troubleshooting routers and switches, and patching in new cables to accommodate additional servers integrated into the network within the data center. Served as an intermediary between home users and Internet Service Providers (ISPs), assisting in the troubleshooting of problems associated with cable modems.

 Maintained network operations, performed system upgrades, managed network components, and provided technical support to customers supporting the United States Navy's WAN, covering a wide range from fractional T1s to OC-3 ATM. Configured and upgraded LAN/WAN devices supporting the Local Exchange Carrier (LEC) carrier- class network. Offered first-tier support, directly engaging with clients to address technical issues and oversee the installation of new circuits. Monitored and maintained a suite of network equipment, including Cisco routers, ATM devices, and access switches, utilizing tools such as HP OpenView, Cisco Works 2000, and various other SNMP- capable network management packages. Assisted in the management of five AT&T Leased Space Areas (LSAs) responsible for housing hub network equipment, circuit terminations, and tie-downs. Additional responsibilities encompassed tasks like inventory management of new equipment and the regular updating of site databases.

 Offered technical support for a technical school, back office, and various client sites, encompassing installation, configuration, and network support. Held responsibility for the day-to-day computer operations, involving hardware maintenance and troubleshooting of Microsoft Operating Systems, including Win9x, NT Server, and Workstation, as well as various software. Monitored and maintained a range of network equipment, including Cisco routers, ATM devices, and access switches, utilizing tools such as HP OpenView, Cisco Works 2000, and various other SNMP-capable network management packages. Conducted service calls to clients at various customer sites, addressing their specific needs and technical issues.