Spearheaded client retention initiatives by collaborating with customer procurement, business, and legal teams, achieving an outstanding 98% client retention rate over a 6-year period.Successfully implemented specific retention strategies, contributing to a 5% reduction in client defection during bid situations.Developed trusted partner relationships, leading to a 3% increase in client satisfaction scores YOY for seven years.Increased Wheels’ visibility among non-fleet executives with relationship mapping, resulting in a 5% YOY increase of new C-Level relationships established.Became an expert at Wheels’ go-to-marketing pricing structure, leading to improvement in profitability. Successfully negotiated contracts valued over $800M in spend.Coached Fleet Consulting Executives, contributing to an improvement in their consultative selling skills and overall performance.Implemented development programs that resulted in an increase our overall ability to drive sales results from services.Led account team efforts in bid situations, achieving a 98% success rate in retaining clients.Developed winning pricing strategies, leading to a 1% YOY increase in revenue for Wheels.Innovatively crafted comprehensive solutions, encompassing software, lease financing, and services tailored to precisely meet client needs, resulting in enhanced satisfaction and successful project implementations.

Effectively communicated client needs and priorities, resulting in an 4.5% YOY increase in client feedback satisfaction.Collaborated with internal teams and clients to overcome challenges, leading to an improvement in issue resolution efficiency.

Signed a Fortune 10 company to a long-term commitment by showing the value of our programs to drive their success.Exceeded sales target

Conducted "Client Business Reviews," resulting in increase in client engagement and partnership longevity.Effectively lowered Siemens CO2 output by creating an annual selector that included hybrids, electric and more fuel-efficient units

Achieved a 45% positive reaction to the TGIF new menu in 2010 by developing a comprehensive marketing tracker. This accomplishment showcases my ability to drive successful launches and effectively measure customer response, highlighting my strategic marketing skillsI orchestrated the design and implementation of 80+ custom surveys for major national brand food service clients, focusing on product launches, marketing campaigns, and various opportunities. This demonstrated my proficiency in tailoring strategic surveys to gather valuable insights for enhancing client initiatives.Formulated a comprehensive marketing and sales strategy for a casual dining tracker, leading to its adoption by 10 new clients and generating an annual revenue of $100K. Simultaneously, successfully introduced new products to existing clients, resulting in a 3% year-over-year increase in revenue.

Demonstrated progress to clients through weekly reports, overseeing data collection, and inventory management. Provided supervision to field managers, conducted impactful analysis, and streamlined operations by creating a comprehensive SOP system. Consolidated paperwork into one source, implementing new procedures that led to an impressive 11% increase in consumer engagement within the key demographic over a nine-month campaign.Boosted workforce effectiveness by developing and delivering a training program for new field employees.

Revamped organizational procedures and processes, spearheading the development of a streamlined paperwork system tailored for global partners. Additionally, pioneered the creation and implementation of a comprehensive training program for our global partners, overseeing the entire process from crafting training materials for basic bench chemistry work.Participated in regular safety audits and maintained a safe and organized laboratory environment.Prepared detailed reports summarizing analytical findings and communicated results to relevant stakeholders.

Conduct routine chemical analysis on raw materials, intermediates, and finished products to ensure compliance with quality standards.Perform analytical testing using techniques such as HPLC, GC, UV-Vis spectroscopy, and titration.Collaborate with cross-functional teams to troubleshoot and resolve production issues related to product quality.Maintain accurate records of laboratory procedures, test results, and equipment maintenance.