Gerardo Benavides Email & Phone Number

Managua, Mn, Ni

United States

As a Project Manager at NECS, I oversee and coordinate a variety of specialized cleaning projects, including emergency cleanings, hoarding cleanings, and biohazard cleanings. My role involves managing teams, ensuring project timelines and budgets are met, and maintaining high standards of quality and safety. I serve as the primary point of contact for clients, addressing their needs and ensuring their satisfaction throughout each project. My key responsibilities include:Project Planning and Coordination: Developing detailed project plans, assigning tasks, and monitoring progress to ensure timely and efficient completion.Team Management: Leading and motivating cleaning teams, providing training and support, and conducting regular meetings to discuss updates and address issues.Client Communication: Keeping clients informed with regular updates, addressing their concerns promptly, and ensuring their satisfaction with our services.Quality Control and Compliance: Conducting site inspections, ensuring adherence to industry standards and safety regulations, and implementing corrective actions as needed.Budget Management: Monitoring project budgets, controlling costs, and preparing budget reports and documentation.Problem Solving: Identifying potential issues, developing effective solutions, and handling emergencies with a calm and efficient approach.My role requires strong leadership, excellent communication skills, and the ability to handle complex situations under pressure. I am dedicated to providing exceptional service and maintaining the highest standards of safety and professionalism in all projects.

Killeen, Texas, Estados Unidos

- Operating Systems Sales Channel. - Enterprise and per-user licensing. - IT security for small and medium businesses, licensing and management. - Tech Support and Help Desk - B2B Sales. - Corporate Sales. - SaaS support.

Nicaragua

Managua, Nicaragua

Managua, Nicaragua

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.• Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.• Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.• Identified and resolved unauthorized, unsafe or ineffective practices.• Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.• Improved productivity while reducing staffing and operational costs by 20%

Managua, Nicaragua

• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.• Created effective strategies to target new markets after researching and analyzing competitor behavior.• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.• Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Managua, Nicaragua

• Opened new accounts and documented personal, demographic and payment information in system.• Completed daily cold calling and outreach to build sales pipeline.• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.• Recorded contact information of customers and potential customers in internal database.• Answered inbound telephone calls from interested customers to persuasively discuss offerings.• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.• Overcame objections using friendly, persuasive strategies.• Troubleshot problems for callers and helped independently resolve common issues.• Trained and mentored new telemarketers on best practices, communication strategies and performance standards.• Answered questions about company offerings with knowledgeable responses about products and services.• Attained $3,500 in sales targets on monthly basis

Managua, Nicaragua

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.• Established, repaired and optimized networks by installing wiring, cabling and devices.• Monitored systems in operation and input commands to troubleshoot areas.• Managed system-wide operating system and software deployments as well as related software upgrade problems.• Configured systems according to prescribed software and hardware frameworks.• Performed maintenance tasks on PCs, networks and mobile devices.• Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.• Processed over 125 support requests weekly for technical assistance on wide range of issues related to Microsoft Windows

Nicaragua

* Graphic design for different companies and end users.* Website design for some artists like musicians, photographers and radio announcers.* Sales of Professional Services.* Acquisition of new clients.

Nicaragua

* Create company website and create different marketing campaigns for magazines and commercials for cinemas.

Ingeniero En Computacion, Ingeniero En Computacion

Associate In It Essentials, Information Technology

Associate In Web Design, Web Page, Digital/Multimedia And Information Resources Design

Associate In Computer Operator, Information Technology