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Gbenga Ogunsanwo Email & Phone Number
Complaint Handler (Compliance)
at
LemFi
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Complaint Handler (Compliance)
Location
Nigeria, Nigeria, Nigeria
Company size
Who is Gbenga Ogunsanwo? Overview
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Quick answer
Gbenga Ogunsanwo is listed as Complaint Handler (Compliance) at LemFi, a company with 313 employees, based in Nigeria, Nigeria, Nigeria. AeroLeads shows a matched LinkedIn profile for Gbenga Ogunsanwo.
Gbenga Ogunsanwo previously worked as Training And Development Officer at The Bug Detective and Quality Assurance (Customer Support) at Zedvance Limited. Gbenga Ogunsanwo holds Virtual Assistant, Virtual Assistant from African Leadership Xcelerator.
Company email context
Email format at LemFi
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LemFi
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Profile bio
About Gbenga Ogunsanwo
A purposeful individual with solid mental strength aimed at achieving individual and organisational goals. Team player, Listener. Likes to write to feel better. Great admiration, passion for customer experience and adherence to set standard.
Current workplace
Gbenga Ogunsanwo's current company
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Lemfi
5 roles
Gbenga Ogunsanwo work experience
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Training And Development Officer
Current
Jan 2024 - Present
Quality Assurance (Customer Support)
- Leading a team with the responsibility of monitoring interactions and assisting customer care agents in developing skills necessary to grasp customer experience concepts.
- Participated in the implementation of CRM tools (Vtiger and Simpu) to enable proper documentation and centralization of interactions via all channels.
- Discovered internal fraudulent activities by conducting quarterly experience surveys with selected public sector customers.
- Always helping to track and improve defects with process in resolving queries internally, hereby rapidly decreasing turnaround time internally and externally.
- Improved the quality of interactions by analyzing and evaluating interactions via all support channels.
- Initiated a pause session to enable the agents to get feedback and develop on lagging operating parameters.
Feb 2020 - Jun 2024
Bank Teller
- Handled customer's financial transactions like deposits, withdrawals, transfers, money orders, and checking
- Balanced the vault and cash drawers at the end of the day
- Managed ATM deposits, collected payments, provided balances and account information
- Identified frauds like counterfeit money or theft
Aug 2019 - Feb 2020
Contact Center Agent
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Documented all customer interactions in internal database to maintain customer service history details.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
Jan 2018 - Jun 2018
3 education records
Gbenga Ogunsanwo education
Virtual Assistant, Virtual Assistant
African Leadership Xcelerator
Banking School
United Bank For Africa
Higher National Diploma, Business Administration And Management, General
Moshood Abiola Polytechnic
FAQ
Frequently asked questions about Gbenga Ogunsanwo
Quick answers generated from the profile data available on this page.
What company does Gbenga Ogunsanwo work for?
Gbenga Ogunsanwo works for LemFi.
What is Gbenga Ogunsanwo's role at LemFi?
Gbenga Ogunsanwo is listed as Complaint Handler (Compliance) at LemFi.
Where is Gbenga Ogunsanwo based?
Gbenga Ogunsanwo is based in Nigeria, Nigeria, Nigeria while working with LemFi.
What companies has Gbenga Ogunsanwo worked for?
Gbenga Ogunsanwo has worked for Lemfi, The Bug Detective, Zedvance Limited, Access Bank Plc, and Uba Group.
How can I contact Gbenga Ogunsanwo?
You can use AeroLeads to view verified contact signals for Gbenga Ogunsanwo at LemFi, including work email, phone, and LinkedIn data when available.
What schools did Gbenga Ogunsanwo attend?
Gbenga Ogunsanwo holds Virtual Assistant, Virtual Assistant from African Leadership Xcelerator.
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