Gbenga Akingbe Email & Phone Number

• ServiceNow Development, Administration, and Security Automation: o Led the migration from RSA Archer GRC to ServiceNow SecOps, ensuring seamless transition and minimizing service disruptions. o Managed ServiceNow instances, focusing on IT Service Management (ITSM) and Security Incident Response (SIR), customizing workflows, modules, and UIs to align with ITIL best practices. o Designed and implemented Security Orchestration, Automation & Response playbooks within ServiceNow to streamline incident response and remediation. o Configured and enhanced the Security Incident Response module to automate incident triage, assignment, and escalation, improving response times. o Led the implementation and configuration of core ITSM processes, including Incident Management, Change Management, Problem Management, and Knowledge Management. o Developed and customized ServiceNow Service Catalog offerings, enabling efficient request fulfillment and service delivery. o Designed, developed, and implemented ServiceNow applications and enhancements based on business requirements. o Administered and supported multi-tenant instances, including application updates and upgrades.• Process Improvement and Automation: o Developed and implemented incident response guidelines, reducing response times by 30%. o Integrated service catalogs and operational processes across bureaus and agencies, ensuring adherence to policies. o Identified and managed technical risks associated with cloud architecture, ensuring compliance with standards.

Develop and customize ServiceNow applications and modules to support business processes.Create, maintain, and enhance workflows, catalog items, and integrations within the ServiceNow platform.Collaborate with stakeholders to gather requirements and translate them into technical solutions.Implement automation and scripts using JavaScript, Flow Designer, and Business Rules to enhance platform functionality.Perform instance management tasks, including upgrades, patches, and performance optimization.Integrate ServiceNow with third-party tools and services through REST/SOAP APIs and other integration points.Design and implement custom ServiceNow solutions such as CMDB, ITSM, ITOM, and HRSD modules.Troubleshoot and resolve incidents and requests within ServiceNow as part of support activities.Create and manage system documentation for architecture, processes, and configurations.Mentor and support junior developers on best practices, development standards, and platform capabilities.

Mclean, Va

• Appian BPM Development: Designed and implemented secure BPM and case management solutions using Appian, improving data collection processes and facilitating nationwide educational assessments.• Operations and Maintenance: Managed operations and maintenance for the GREX application using Appian and MySQL, enhancing security and performance.

Sterling, Va

Assist on projects for the Energy Information Administration aimed at upgrading and maintaining the client's website using Angular and PHP. Projects included Natural Gas Dashboard, Electricity Data Browser, and Cold Fusion to PHP code conversionGained certification as an Appian Analyst and developed a contract proposal evaluation system using the Appian BPM that utilized both Tempo and Sites. The application converted user stories into system requirements that included process models, forms, reports, users, groups, and varying levels of security to meet customer needs

Bethesda, Md

Support cash forecasting process, contribute to cash management strategy, and review leasing contractsEnsure accurate maintenance of bank accounts, balance, banking system, and credit card programAssist in coordination of Treasury risk initiatives including supporting insurance renewals and claim process

Bethesda, Md

Critical member of the Accounting team, responsible for key aspects of the weekly and monthly activity, the corporate financial close and reporting, as well as various functional roles within the Accounting department.Prepare and review supporting documentation during monthly close process.Record and reconcile transactions and balances in the general ledger, as well as the preparation of financial statements for corporate entities.Responsible for the daily management of corporate bank accounts and credit card program. Assists with full cycle Accounts Receivable, Revenue, COGS, and Finished Goods reporting and tracking.Responsible for monitoring, recording, and reconciling intercompany activity between 25 entities.

Washington D.C. Metro Area

Managed the responsibility of the Accounts Payable process as well as compile, review, analyze, and post daily transactions to the ledger.Performed general ledger account analysis in preparation for distributing financial reports, reconcile bank accounts, or review account reconciliations prepared by others.Key contributor in the month end close process; prepared necessary journal entries for quarter and year-end close.