Gregory Garber Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

Los Angeles County, California, United States

▪ Managed a high-performing team of L1 and L2 systems operations engineers across 6 shifts in the US and India▪ Concurrently, managed 2 data transmissions teams responsible for millions of monthly real-time transmissions, both externally with clients and internally within the bank▪ Consulted with prospects, both from a technical and business perspective, to help craft optimal solutions to interface data between their systems and the bank ▪ Accountable for delivery of highly visible client-facing implementations with medium to large enterprises, resulting in significant monetary impact▪ Developed a 24/7 support model and built out an off-shore team in India from scratch▪ Recruited, mentored, and retained a highly engaged and effective team across 10 locations and remotely▪ Responsible for maintaining the health of 15+ high volume applications that process over $2 Billion in transactions from across the globe on a daily basis, and supports a $60+ Billion loan book▪ Accountable for resolving Severity 1 outages that impact thousands of customers and team members, including technical solutions, internal and external communications, and executive escalations▪ Drove root cause analysis and executed preventative actions across business and technical disciplines▪ Created real-time analytics, executive dashboards, and implemented customer surveys to enable a data driven culture and improve decision making▪ Presented monthly support trends and facilitated post-mortems with executive leadership and key stakeholders across multiple divisions▪ Developed a knowledge base of support and training materials that was used across the organization for self-service support and new hire onboarding

Santa Monica, Ca

Program & Release Management▪ Developed Agile Program Management and Project Management standards resulting in more effective application of Agile for large scale and high-risk initiatives▪ Implemented 20+ Agile software releases which impacted 6 key systems of record▪ Direct Meta Scrum and Scrum of Scrums to ensure coordination of new system enhancement requests and in-flight development across multiple product teams▪ Supervise a team of project managers in high-risk multi-year initiatives such as large-scale infrastructure migrations, fulfillment of key Federal regulations, and integration of significant cross-product application changes▪ Manage an interdisciplinary team of product management, business analysis, and QA staff in the delivery of enhancements and production support for a Data WarehouseAgile Process Coaching▪ Develop organization wide strategic direction of Agile Integration and secure Executive buy-in▪ Created the department-specific Agile project methodology and conducted the transformation from a project based Waterfall methodology to product centric Agile teams▪ Train and mentor staff from database administration, business analysis, project management, quality assurance, application development, and product management departments on Agile Methodologies▪ Scrum Master for several web-based teams to produce monthly software releases for business operations, finance, and accounting departments▪ Managed and coached a team of Scrum Masters to ensure consistent software delivery Agile Tools Coaching▪ Led a cross-functional team in the migration of Wells Fargo’s backlog system of record to JIRA▪ Developed JIRA/Confluence usage Standards resulting in increased metric consistency, end-user tool adoption, and overall user satisfaction ▪ Collaborate with Agile teams to proactively identify pain points and tailor JIRA/Confluence tools accordingly▪ Provide on-going JIRA and Confluence training to 250 end-users including Agile product teams

Santa Monica, Ca

Technology Project Management▪ Supervised a three year, cross-disciplinary project of merging Wells Fargo and Wachovia technology platforms, applications, and processes ▪ Led infrastructure, database, networks, and application development teams in migrating Wachovia’s key customer facing system to Wells Fargo’s web portal Technical Product Management ▪ Created and implemented terminal server architecture addressing immediate needs of 1000+ users while satisfying technology’s long term vision of decommissioning legacy applications▪ Developed and implemented requirements for regulatory, credit, and risk system interfaces Software Release Management▪ Coordinated ten major releases for highly interdependent customer, loan, and data warehouse systems▪ Designed monthly release calendar simplifying the deployment process and decreasing delivery time for end-users

Santa Monica, Ca

▪ Implemented complex financial models to calculate customer loan availability utilizing large collateral, accounts receivables, and transaction datasets▪ Created a code generator automating approximately 60% of coding for new customer setups▪ Maintained existing customer models that supported a $4+ billion supply chain finance business ▪ Developed a highly specialized engine to process over a million transactions daily ▪ Automated Operations department processes including daily reconciliation of balance sheets to save time and eliminate errors in processes

Mba, Business, 3.94

B.S., Computer Science