Gopalakrishna Bhat Email & Phone Number

Plano, TX

• Manufacturing Platform
• Leading a team that is: * Instrumental in building DevOps Pipeline and onboarding several manufacturing applications that included on-prem and cloud applications as part of a digital transformation initiative. *.
• Leading a team that built, onboarded, and sustained applications on a manufacturing platform incrementally by using common UI & Backend components for a hybrid microservices-based architecture that included edge to.
• Collaborate with business, security, enterprise architecture, data, and operational teams to enable the building and implementation of functional and secure applications.
• Plan roadmap, seek budget, adjust team size, and anticipate features to enable ease of use for shop personnel.
• Worked with different teams constantly to understand the architecture of the application and its features and encouraged the big picture of generalization and reuse.

Plano, Texas, United States

• Content Management Systems (CMS) Platform
• Led a team that designed, developed, implemented, and sustained a Platform on AWS Cloud to support content management service (cms) to host various digital properties for Toyota Motors North America using Adobe.
• Designed & Implemented a quality application that helps the Product Quality and Service Support business organization analyze complex after-sales data sets and their relation and conditions under which a quality.

Torrance, California, United States

• Siebel CRM Implementation for Customer Service - Toyota Brand Engagement Center with OMNI Channel (IVR, Chat & Email), Managing Warranty, Goodwill Reimbursement & Dispute Resolution.
• Technical Lead - Hands-on implementation & sustenance of a multi-year project for Customer Relationship Management software and Interactive voice response system for providing customer service, reimbursement of.
• This engagement application was built on the Siebel Customer Service Application and was used for over ten years until the Salesforce CRM Application replaced it.
• Started right when the project started, implemented multiple applications partnering with Deloitte, and later managed the team to sustain (enhance & maintain) for many years, building integrations across multiple.

Pasadena, California, United States

Implemented Siebel Finance v7.7 – Marketing Implementation New Target Level for Asset Segmentation/List Formats/Email Personalization Format Automation Infrastructure to support the daily load of Assets, Borrowers, and Associated Accounts from downstream systems from Siebel OLTP to Siebel OLAPImplemented Siebel Finance v7.7 – Service Module for Asset.

Worked as an Integration Lead and Configuration Specialist for Bank of America Siebel 7.7 Service Module Implementation for Simplified Service Experience of Treasury Instruments

Implemented Siebel 7.5 Sales and Service Module

San Mateo, California, United States

Worked on different assignments at the following Companies- Mercury Interactive implementing Siebel 7.5 Sales Module- CISCO Systems implementing Siebel 7.0,4 Incentive Compensation and Assignment Module- Industry Standard implementing Siebel 7.5 Sales Module- Exodus Communication implementing Siebel 99, Upgrade to Siebel 2000

Post Graduate Program, Data Science & Business Analytics

Bachelor'S Degree, Computer Science