Gopalakrishna Bhat Email & Phone Number

Plano, Tx

Manufacturing Platform● Leading a team that is: * Instrumental in building DevOps Pipeline and onboarding several manufacturing applications that included on-prem and cloud applications as part of a digital transformation initiative. * Supported Alerting, Monitoring & help in Observability of Components by using TraceId and Annotations across distributed transactions using CloudWatch and Datadog. (Logs, Metrics, Traces - Latency, Errors & Warnings, Corelation of traces & logs to detect problems)● Leading a team that built, onboarded, and sustained applications on a manufacturing platform incrementally by using common UI & Backend components for a hybrid microservices-based architecture that included edge to collect data at the plant shop floor and Cloud to aggregate and visualize lineside data.● Collaborate with business, security, enterprise architecture, data, and operational teams to enable the building and implementation of functional and secure applications.● Plan roadmap, seek budget, adjust team size, and anticipate features to enable ease of use for shop personnel.● Worked with different teams constantly to understand the architecture of the application and its features and encouraged the big picture of generalization and reuse.● Worked with the AWS Product Services team for feature uplift in their products to help us reduce complexity and simplify maintenance.

Plano, Texas, United States

Content Management Systems (CMS) Platform● Led a team that designed, developed, implemented, and sustained a Platform on AWS Cloud to support content management service (cms) to host various digital properties for Toyota Motors North America using Adobe Experience Manager (AEM) managed service. This platform supports multiple environments and multiple teams that, in turn, constantly update multiple sites like www.toyota.com, www.lexus.com, Toyota owners, Lexus Owners, Regional & Brand Sites. * This CMS Platform consolidated digital properties from multiple applications like TeamSite and Site Core to a Single Platform on AEM-managed Service. The platform helped Toyota reduce operational costs by over a million and a half dollars annually.Quality Application (Q360)● Designed & Implemented a quality application that helps the Product Quality and Service Support business organization analyze complex after-sales data sets and their relation and conditions under which a quality problem arises. The different data sets ingested in big data incrementally formed the basis for ingestion onto Solr for dynamic ad hoc queries across different dimensions using microservices on Azure cloud. * This big data laid the foundation for the Quality Platform, which comprises aftersales datasets for AI/ML, allowing North American quality and Parts planning to do their job efficiently and effectively. The goal of this platform subsequently was to collect manufacturing quality data & supplier data to allow visualization of quality from raw materials to the final product, allowing early detection and early warning of quality problems in the car.

Torrance, California, United States

Siebel CRM Implementation for Customer Service - Toyota Brand Engagement Center with OMNI Channel (IVR, Chat & Email), Managing Warranty, Goodwill Reimbursement & Dispute Resolution.● Technical Lead - Hands-on implementation & sustenance of a multi-year project for Customer Relationship Management software and Interactive voice response system for providing customer service, reimbursement of goodwill cases and warranty claims paid by customers and management of an elaborate dispute resolution process (lemon law cases) between customer and Toyota all the way till P&L of replaced and/or bought out car.● This engagement application was built on the Siebel Customer Service Application and was used for over ten years until the Salesforce CRM Application replaced it.● Started right when the project started, implemented multiple applications partnering with Deloitte, and later managed the team to sustain (enhance & maintain) for many years, building integrations across multiple applications in an after-sales echo system.

Pasadena, California, United States

Implemented Siebel Finance v7.7 – Marketing Implementation New Target Level for Asset Segmentation/List Formats/Email Personalization Format Automation Infrastructure to support the daily load of Assets, Borrowers, and Associated Accounts from downstream systems from Siebel OLTP to Siebel OLAPImplemented Siebel Finance v7.7 – Service Module for Asset Portfolio ServicingBusiness Intelligence Modeling for Servicing/Assets and Customers

Worked as an Integration Lead and Configuration Specialist for Bank of America Siebel 7.7 Service Module Implementation for Simplified Service Experience of Treasury Instruments

Implemented Siebel 7.5 Sales and Service Module

San Mateo, California, United States

Worked on different assignments at the following Companies- Mercury Interactive implementing Siebel 7.5 Sales Module- CISCO Systems implementing Siebel 7.0,4 Incentive Compensation and Assignment Module- Industry Standard implementing Siebel 7.5 Sales Module- Exodus Communication implementing Siebel 99, Upgrade to Siebel 2000

Post Graduate Program, Data Science & Business Analytics

Bachelor'S Degree, Computer Science