Glenn Birnbaum Email & Phone Number

Onsite At Citigroup, Long Island City, Ny

 Responsible for resolving day to day operational issues of Corporate Finance, Risk Management, and Corporate Tax. Point of contact for Senior level staff escalations.  Maintained Service Now Ticket Management by updating and completing trouble tickets in accordance to the Service Level Agreement. Managed all major relocations and restacks coordinating with all technical disciplines which included; real estate services, business groups, managing staffing, evaluating network capacity, and voice services. Responsible for asset management and recovery in compliance with Citigroup lifecycle policies. Point person for Senior Staff Blackberry’s migration to new vendor for international cost savings. Managed Deployment of 60 network printers to centralized vendor management support.

New York, Ny

 Supported the Corporate Center Staff, Executive Planning Center, Corporate Aviation, and all related business groups delivering technology services at a high visibility level: email, file and application servers, blackberry, BYOD, remote access, market data, and day to day desktop support. Responsible for all hardware deployments, application rollouts, security patching and maintain reporting metrics for senior management. Migrated user population to Windows7 and MS Office 2010 utilizing Active Directory tools and HP Openview Configuration Management to manage user accounts and deploy applications in compliance with Desktop Standardization Initiative Handled all site and intra-country user domain transfers including home drive creation, email and data transfer, and share drive access.

New York, Ny

 Supervised the Business Services Technical Support team serving e-Citi client base. Responsibilities include system and network implementations and enhancements, LAN topology configuration design and documentation, trouble resolution management in conjunction with Global Technical Infrastructure. Directed systems design and planning technology initiatives, capacity planning, network analysis, product evaluation and testing, and vendor management. Communicated, monitored and enforced corporate policy and standards in the area of service, problem management, contingency and network security. Provided input to executive personnel related decisions of the technical staff in regards to hiring, termination, scheduling, performance, training and development.