Yandex* Russian multinational technology company* Annual revenue (2021) was $4.794 billion* Total number of employees (2021) was 18,004→ Worked on a new startup — Yandex.Services (the platform that helps to find and connect with a variety of professionals: from tutors to plumbers and couriers).→ Market differentiation: a shift from a market dominating classified model to a marketplace (like ride-hailing) where users can get a fixed price, book available time slots and pay onlineKey Responsibilities:- Define the concept of the new vertical — Turnkey Renovation service;- Conduct market research and identify industry trends;- Develop a project plan and build a comprehensive financial model;- Set up an operational team necessary for the launch of the MVP;- Form technical specification for the IT product that can help automate and manage design and repair work processes;Achievements:- Developed the vision, strategy and objectives for the new vertical — Turnkey Renovation service (PDF of the presentation is available below);- Build a robust 2-year financial model;- Prepared a detailed specification (33 Word pages long) for the key functionality of the IT product for the MVP stage;- Found and reached preliminary agreement with 5 key industry specialists.Yandex ceased operations of the project due to strategy change.

PIK Group* The largest housing developer in Russia* Annual revenue (2021) was $7.9 billion* Total number of employees (2021) was ~ 13,000→ Worked on a new startup — PIK-Renovation (the platform that offers turnkey renovation service with comprehensive personalization and ability to control and manage work processes via mobile app).→ Market differentiation: an end-to-end service where users can get a fixed price for the overhaul, fixed duration and quality assurance from the PIK Group (not individual contractors).Key Responsibilities:- Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with C-level executives and investors (including budgeting, forecasting and resource allocation programs);- Oversee daily operations of the company and the work of executives;- Analyze internal operations and identify areas for process enhancement;- Create measurement tools to gauge the efficiency and effectiveness of processes.Achievements:- Leaded the development of a breakthrough IT system (ERP) that tracked compliance of contractors’ work with company’s deadlines and quality standards — the company successfully digitized repair work processes and gained real-time visibility into all key workflows;- Initiated and implemented KPIs for employees and contractors to align team goals and objectives;- Developed a single channel of interaction (an online form instead of messengers and phone calls) between contractors and Supply department that helped to increase the speed of contractor request processing by 30%;- Introduced a new procedure of verification of each contractor request for the material delivery that helped to reduce excessive losses by 41% — resulted in saved ~$390 000 per year;- Created a process of a weekly feedback collection that helped to identify and solve customer problems before escalation — the quality of service measured by average contractor rating grew by 22% during the first 2 months.

Gett (former GetTaxi)* International ride-hailing service and B2B Ground Transportation Management platform* Network covers more than 1,500 cities* Last confirmed valuation (2021) was $1.5 billion→ Reported to CEO Russia.→ Conducted work that directly influenced the company's main strategic objective — Service Quality.→ Joined the senior management team after only 1 year in the company.Key Responsibilities:- Create and integrate Quality Assurance department into existing business;- Set up a team necessary to cover operations in Russia;- Form technical specification for the IT product for quality assurance automation;- Work closely with the IT department to create, implement and roll out constant improvements for the internally developed Driver CRM;- Coordinate and participate in product testing processes;- Analyze internal operations and identify areas for process enhancement;- Conduct market research and identify industry trends;Achievements:- Created from scratch an automated control system (Driver CRM) that allowed to monitor over 50,000 drivers across Russia and resulted in significantly improved service quality measured by average ride rating (grew from 4.75 to 4.9 in Russia) and reduced % of bad rates (98% of users were rating the ride at least 4 stars out of 5);- Launched self-developed Mystery Shopping programme with 300+ outsourced employees who performed ~3000 inspection rides every month;- Improved Quality Standards Compliance by drivers as measured by 10% decrease in the # of blocked profiles;- Introduced automated communication system that informed fleets/drivers about detected violations with recommendations for improvement

Achievements:- Created branding control system from scratch that resulted in automation of ~70% of business processes: 1) Car registration, 2) Photo control of branded cars, 3) Document formation and verification, 4) Interaction with subcontractors, 5) Report generation, etc- Launched a new approach to the monthly branding control mechanism: instead of receiving photos of branded cars taken by fleet representatives (~30% fraud) special offline checkpoints around the city were created with Gett inspectors examining upcoming vehicles. Result: loss reduction as measured by saved millions of rubles and 100% elimination of fraud;- Introduced KPI based contract for fleets that resulted in increased driver rating and # of completed Gett rides