-Constructed a department-wide strategic roadmap to align all teams and verticals, track progress towards initiatives, and provide better visibility to the executive leadership team. The roadmap allowed the team to streamline communication and enabled leadership to quickly identify blockers or projects at risk of falling behind goals.-Collaborated with User Research, Customer Experience, and Marketing teams to understand and prioritize the most desired and impactful features for the broader Mission Lane customer base - Allowing the team to thoughtfully launch features that catered best to Mission Lane credit card holders. -Created an automated dashboard to track team and engineer productivity, blocked tickets, as well as velocity per sprint to build additional accountability and increased productivity for the engineering team. Implemented Scrum/Agile methodologies for a team of 12 frontend and backend engineers.

- Oversaw three team leads with three direct reports each across two functions and held responsibility for meeting and exceeding company goals- Defined department goals / strategy and created a metrics dashboard to ensure team accountability- Dramatically decreased onboarding timelines and increased team member capacity through new tools and processes- Built and implemented a process to transition all clients to a completely new backend platform without disruption of service.

- Support and led a team of project managers delivering software projects across web, iOS, and Android platforms for several restaurant clients concurrently. - Worked cross-functionally to implement Jira as key project management system across Design, Development, QA, and Product teams to streamline communication, improve transparency and accountability. - Built a metrics dashboard from the ground up to more effectively track project timelines, identify bottlenecks, and set benchmark targets for Delivery Managers and Developers.

-Built a digestible metrics dashboard and identified KPIs for top selling virtual brands to reach organizational goals and growth targets.-Identified and surveyed the top and bottom 10% of locations for each brand to understand what caused success or failure when operating the brands. Created operational guidelines for each brand with best practices for recipes, presentation, and packaging to increase brand consistency and customer satisfaction. -Interviewed and selected a first-party ordering partner to build branded web ordering experiences for each brand. Created and executed a marketing plan to drive customers from third-party to first-party orders, increasing margins up to 30% on each order.

Responsible for creating, establishing, and managing all day-to-day operations for the business to take the in-home orthodontics business to market. Oversee all onboarding, training, and scheduling for orthodontists joining the platform. Manage and refine the sales funnel to efficiently convert leads to patients. - Created standard operating procedures for all external-facing segments of the business including the sales process, in-home appointment flows, sterilization protocol, and orthodontist onboarding and training.- Wrote the Orthodontist Playbook, an all-in-one resource to onboard new doctors to the Two Front platform, which breaks down all training, community marketing, and best practices to set doctors up for success from day one. - Pitched the Two Front platform to orthodontists to build greater coverage for patients in the Los Angeles area and secured partnerships with four new doctors in six weeks.- Built out all processes related to patient experience including the initial pitch, scheduling, appointment follow-ups, requests for feedback, and issue resolution.

- Set quarterly targets and the strategy for the regional Operations team as well as create effective tracking to goals- Responsible for the overall customer experience for all 10 markets in the region and create strategies to consistently improve customer feedback - Leading to 9 consecutive months of improvement- Work cross-functionally with Growth, Product, and Marketing teams to build creative solutions to enable merchant partners to onboard customers and grow the Ritual business

- Created operational strategy and oversaw the launch of 9 new markets throughout the region- Built a launch marketing playbook to ensure a successful launch and continued growth of each market post-launch- Managed the onboarding and training of new restaurant partners to ensure customers were given the best possible experience- Consulted with restaurant partners to streamline in-store operations and a smoother experience for their customers

- Managed all marketplace operations and growth strategy for the Los Angeles market, including setting targets, planning and executing user acquisition campaigns, and onboarding new restaurant partners- Organized marketing campaigns with various businesses (including restaurants, malls, and gyms) to drive incremental orders to merchant partners- Led the launch of three new zones across Los Angeles to expand Ritual's footprint in the market

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- Optimize and construct strategic asset allocation portfolios across regions and currencies forinvestors in both institutional and private client business units- Research and model new asset classes to determine inclusion into portfolio offerings- Analyze macroeconomic data and propose tactical asset allocation changes to actively managed portfolios to capture asymmetries in the market or minimize losses in clientportfolios

-Manage day-to-day operations by enforcing cleaning policies, assisting in the resolution of scheduling conflicts and checking to make sure all daily paperwork is filled out and filed correctly.-Facilitate In-Service shifts to keep all lifeguards familiar with the emergency action plans and rescue procedures. Schedule one-on-one In-Service sessions for absent guards.

-Assist with day-to-day operations of a market-neutral hedge fund, such as: gathering stock data, updating and running valuation programs.-Helped construct a new stock valuation website; in charge of updating the data on the site daily by gathering financial data, formatting the data and uploading it to the website.-Quickly and effectively adapt to constantly changing operations in a fast-pace office environment.